“AVOID! I have been charged 250£ for cancellation fee! I had to cancel my policy after a month since I sold my car. They sent me a bill with plenty of hidden cancellation charges!! So be aware it is not only £75 cancellation fee but many other hidden charges.”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding the cancellation of your policy and the charges that you incurred. Please note that we do appreciate this type of feedback from our customers as it allows us to look into these problems and we will take your feedback on board. We are always looking at ways to improve our service. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. Thank you.
“Website would not accept my wife's driving license number, phoned up the help line to be told if they did the insurance quote over the phone it would cost me £20 extra, considering its their website that would not accept the information that is a bit rich”
Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Absolutely awful company. Misleading terms of service. Refusal of additional policy extension leading to extortionate cancellation fee and premature cancellation of valid policy before another one could be arranged. Probably legal, but deeply suspect practise.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“TERRIBLE..ENTERED MY LICENCE NUMBER 10 TIMES ONLY TO BE TOLD INVALID
??????????????????? THEN ON HOLD FOR 20 MINS WHEN TRIED TO CALL
NOT HAPPY
A COKER
07774 653 229”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Horrific service, charged me like £300 to cancel, I would've stayed with them but to change my car was a stupid amount too. Avoid like the plague, stick to a more reputable insurer.”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding the cancellation charges that you incurred. Please note that we do appreciate this type of feedback from our customers as it allows us to look into these problems and we will take your feedback on board. We are always looking at ways to improve our service. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Took insurance out no problems. They asked for proof of license and no claims sent them both and no problems so far. When it came to take the direct debit payment they took payment out and sent me a text and email saying my insurance is cancelled. Rang them up to check what was the problem they said didn’t get email of proof so gave them the details and she found it and they wanted it on pdf format which it was. So left it as is and took out a cheaper policy with someone else. Then week later got a email saying I have to pay £252 because it was cancelled. They are on a scam”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Cancelled my insurance when I paid through there credit company premium credit. Showed proof of payments basically called me a lier. But eventually said they would investigate to have my insurance cancelled again. Terrible experience with this company when your genuine and can show proof I said I'd leave a bad review which is deserved.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Bunch of thieves and criminals own this place. I’m fuming of how they try to rob you when you take a policy and want to make a little change the ppl on the phone are also awful and rude pls don’t take any policy from here it’s the worst”
Hi, thank you for your feedback.
We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Good day,
Thank you for your feedback.
We are sorry to learn of your dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you
“The worst insurance company I've ever encountered. I submitted my details and paid the advance, but they didn't instruct me to set up automatic payments from my account. As a result, my insurance has been canceled, and they're now demanding the remaining payment to be made all at once.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Easy to buy insurance practilly impossible to get your money when you have a claim we put in a claim on 7th December 2023 21st February 2024 still trying to get our money. Very poor service from a very poor company.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Stopping mid policy is very costly. Over £160 to stop the policy. Never explained when purchased the policy. Too many requirements a few weeks after policy started. Been charged for not signing a credit agreement even though it's been set up and have made several payment”
Good day,
Thank you for your review.
We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Price increase disgusting i have extremely low mileage every year i have never ever claimed in about 47 years of driving on any car insurance an you don,t take that into account ,i only use the car locally an only a couple of times a week ,i live on the edge of London an usually only drive locally an sometimes into Surrey , no one in their right mind would attempt to steal my car it,s in good order but old ,your pricing retired people out of owning a car ,very disappointed with you this year !Andrew”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the poor experience you have recently had with us. We are very sorry for the lack of empathy and understanding you received this is not something we would expect. We do appreciate any feedback our customers provide so this can help us to keep improving our service moving forward. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“My experience with GoSkippy has been nothing short of a nightmare. I made the grave mistake of purchasing a policy from them on December 11, 2023, for a whopping GBP 842.10. Despite making three payments totalling almost GBP 240
GBP 84( paid on the date of buying the policy, GBP78( next month i.e. Jan 2024) and GBP78 (on 12th Feb 2024, they still have the audacity to demand more money from me.
Fast forward to February 18, 2024, when I decided to cancel my policy. Although they claimed to be doing me a favor by waiving the GBP 75 cancellation fee, they still had the nerve to claim I owed them GBP 106.86. Their excuse? Apparently, their precious broker fee and finance fee are non-refundable. What a convenient way to squeeze more money out of their customers!
It's abundantly clear that GoSkippy is more interested in profiting off their customers' misfortunes than in providing genuine service. Save yourself the headache and choose a reputable insurance provider. I've had much better experiences with companies like Admiral and Marshmallow. Steer clear of GoSkippy unless you enjoy being scammed.”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding the cancellation of your policy and the charges that you incurred. Please note that we do appreciate this type of feedback from our customers as it allows us to look into these problems and we will take your feedback on board. We are always looking at ways to improve our service. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“If you cancel a car insurance policy you have to wait up tu 28 days to receive the money back!!!!! Why when you buy a policy you cannot pay up to 28 days the money for that policy????? Why they keep our money so long???? Why this terms for this company????”
Hi,
Thank you for your feedback.
I am sorry to hear that you are unhappy with our refund timescales, we do inform our customers of our refund timescales on our Terms of Business.
We appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Scandalous cancellation fees and terrible communication skills on the phone. Was given different information by the who agents and wasted two hours of my day trying to cancel the policy!”
Good day,
Thank you for your feedback.
I am sorry to hear about the poor service that you have experienced. We appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
