“Terrible. They took £566 out of my account for car insurance. 2 months later I received a letter from askMID to say my vehicle is not on the motor insurance database.
I was on the phone to them for 44 minutes and they said there was no trace of my policy and I had to send my bank statement via email, which I did. They then said they would call me back in a few minutes, no call back.
I rang them again the following day, another 40 minutes on the phone, no details recorded from my previous call and now I'm waiting for a call back again...”
“Took £400 off me then cancelled my insurance.no customer services and no come backs.this company are the new dick turpins of the highway. Avoid at all costs!”
“I never seen rubbish customer service like that!!!
They didn't ask me and took money from my account and then they hangout phone
No body response me why they took that money!!!
I gonna cancel with them 100%”
“SENT ME THE SAME TEXTS 4 DAYS IN A ROW, 5 TIMES A DAY. INSTEAD OF SENDING OUT SPAM TEXTS WHY NOT USE THE RESOURCES ELSEWHERE, MAYBE YOU WOULD HAVE LESS NEGATIVE REVIEWS”
“Absolutely shocking!!! Customer service is terrible!!!! Do not go with this company, its not worth whatever you may save if anything. Kept waiting on the phone for hours to speak to anyone. Got through to someone several times in several occasions only to hear 'ok no problem' and then get chucked back to the main menu.”
“Go Skippy - the worst experience I have ever had with a car insurance company. Keep away at all costs!!! Some of the very irritating features: they keep you waiting sometimes for 25 minutes on the phone over and over again and often then put you back to the main number so you get nowhere fast!; you get different answers from different customer advisers when you are luck enough to get through to someone; they bombard you with texts to renew even after you have said no. Absolutely hopeless!”
“I wish i cancelled within the 14 day period !!! they directed me to 5 different people regarding an insurance quote for a new vehicle that have to buy, and scrap my old motor as there is so many problems with it that can't be fixed. poor customer service, can't talk to them properly as the line keeps breaking up!!! can't wait till this year is up to change it”
“Go skippy insurance.
Avoid this place like the plague. And also do not insure Debenhams car insurance as they are the same people, the same call centre and the same policies. Go skippy has been in the news today in regards to making 197 people from
Their Bristol office redundant, sending all business to South Africa, need I remind you this includes all of your personal details, your bank details and all aspects of your identity. Need I remind you of the 3rd world country South Africa is. Go skippy may appear cheap, they will rob you for you very last penny.
Avoid this company like the plague.
What does this say about the UK. Aaron banks founder of go skippy funded £1,000,000 to UKIP, yet ships all of his business outside of the UK.
Honestly avoid this company like the plague.
Pay that little extra money and insure with a company who can provide you with a service. Please don't do that stupid move and not listen, you will remember this comment, and you will search back and comment just because you will remember how you should of listened.”
“Extremely poor communication between them and there creditors creation wouldn't advise anyone to take out any car insurance or anything of the sort from them they couldn't tell there backside to there elbow and since day I had problems with them”
“I have bought insurance with goskippy from comparison site. then they took initial deposit and send me email regarding copy of driving licence which i was posted them. they also took next month payment. then i got email again that your insurance will be cancelled if you will not provide copy of your licence, when i called them they told me it was already cancelled three week before.when i asked them why they took next month installment if already cancelled the policy. their reply was we need cancellation fee worth£ 75 so we took this amount but when i ask them that installments is bigger than cancellation fee they replied they will refund me the rest. which i never got back.
i also asked them if i can resend them copy of my driving licence again they replied sorry buy new policy and pay deposit again. Please stay away horrible experience.”
“I had fully comp insurance with Go Skippy and i got demanding and threatening emails from their team every other week saying they would cancel insurance if I failed to prove certain things. I sent all of the information to them 4 times before they accepted that I had sent them.
After this was finally cleared up the service was still not cleared up. I phoned up to pay a lump off my policy and was told that my monthly payments would be lowered as a result, this did not happen and they took out the full previous amount. Again customer services were awful, refusing that I had even rang up and would not as much as apologise and adjust the payments from then on.
I had to hang up and phone another person who was still of no help and then addressed with with a negative tone.
After an email complaint I received an phone call but again this was not helpful. The made no attempt to apologise but agreed to amend the payments from then on.
The payments again were not changed so I rang up to cancel, was charged £50 and then they refused to refund the money I had paid until they received a physical copy of my insurance certificate, of which I never received, merely a digital copy.
Car insurance should not be this difficult to set up, no other company have been like this with me before and I will never use Go Skippy again!”
“Very doggy company
Be aware of scammers
Not professional
Very bad experience with this company was on phone for over an hour
Don't recomend to this company”
“Stay well away, firstly you can never contact them you will be on hold on average for 20-40 mins, also they charge huge amounts to call them, unfortantly I was involved in a accident which wasn't my fault, they were unhelpful and offered NO assistance, my phone bill was £168 for a month after trying to get into contact with them for 2 weeks I eventually made a complaint last week and was offered £10!!
The staff on the phones have no knowledge and seem unhappy to be working.
Stay well away my new insurance provider is fantastic.”
“Worst insurance company in the world, don't touch with a ten foot barge pole, paid 11months and 2 weeks insurance then had an accident due to a flood and car a right off due to water damage and they are refusing to pay out as I didn't tell them about change of occupation, ok I knew you have to tell about change of car,drivers,names,addresses etc etc but jobs.
So I am now Car less and well out of pocket.”
“AVOID!!! took insurance out with them, days later got an email from them saying there going to take a further £90 due to incorrect errors( on there end)Also not issued full refund even after cancelling within 24 hours. Also took me an hour to get through to someone.”
“Worst car insurance company ever. Terrible customer service!!!!
Please avoid this company even if its the cheapest quote. I fell victim from price comparison site.
The customer experience I've had with Go Skippy is horrendous and has been very unbearable to say the least. Not to mention your lack of integrity. I had to forward back their own email to them when they started denying their own offers.
Not withstanding the lots of hidden charges in the policy. They wait for you to get committed and after the 14day cancellation period, the extra charges appear.
The quote for renewal after 10years no claims is more than the years before?!!! Unheard of.
No wonder the company is actually registered off shore to escape paying tax but can take money from taxpayers!!”
