“You can never get through to them and when you do they haven't a clue not happy with this company and once my car insurance is up I will not use them again”
“terrible service!! tried calling on tuesday to update my address as its the right thing to do!! Was put on hold for 15 minutes right away but ended up hanging up as i had to leave work and i was using the work phone. Tried again today and exactly the same thing has happened what the hell are they actually doing!?!?!?!? The lady answered i told her what i was calling for and she said she would put me through to the right department.. still waiting 20 minutes later, is this even a legit company! Definetly going to cancel!”
“I have never ever gone through anything like what this compony has put me through. I get put in hold more than speak to someone... Have been charged for 2 cars when I had only changed over not added another car. And they wouldn't accept this and refund me first year with them no problem second year.... Well let's just say they won't be a third.... Attitude from call centre staff if horrid”
“Unbelievably useless ..
29 calls as well as HOURS of my time to simply add a driver ...
YES TWENTY NINE CALLS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
AND still no added driver !!!!!!!!!!!!!!!!!!!!
................ I still havent got an explanation for the SIXTY pound surcharge either !!
I didnt count the attempts to sort that out”
“Yep same as, debenhams canceled my policy because the dont understand how dvla work, but the letter heads said go skippy . 175 deposit then took another 86 out of my bank the exact same day they canceled me and now think there getting another 65 ha ha haa, good luck skippy , ombudsman here i come. Please please avoid
And they tried to sell me the same policy under go skippy less than an hour after canceling me. These cowboys should be shut down, i wonder if they've ever actually paid out on a claim???”
“would recommend all who read this to avoid this disgraceful insurance company.
they do not answer any questions you ask and continually speak over you.
upon myself calling about a renewal for insurance i found staff rude and unprofessional in there job keeping me on hold more than they actually spoke.
in the conversation i did have i found out i was mis lead in buying car insurance from them between 2014-15 and when confronting them again i was made to feel they just wanted my money and did not care”
“The worst ever company to deal with.The first time when i was joining them on line they called me instantly and sound very nice, but now i need to talk to them about my NO CLAIM BONUS it's a nightmare.no one should join them.”
“Spoke to an adviser who took ages going through my detail, and I thought it was me being stupid, but I bared with her and let her finished, but she didn't have a clue about anything!!!
Then phone cut off, got a call back but voicemail left which was 2 mins of this girls life story to the person she was sat next to, \"don't want to know what she was talking about-disgusting\"!!!
Stay well away!!!”
“This company is a scam!!! Ive been charged £80 joining fee and confirmed for the next payment through the phone wich took me hours to speak to some1 and after 4 days its been cancelled for no reason. The funniest thing is that i have to pay the cancellation fee and the joining fee too.
Don't try to call cause you will be transferred operator to operator, each transfer takes aprox 30mins and poor connection so it must be a scam.”
“Go skippy looks like they are ripping as many people off as possible as well as myself . Useless staff who can't even understand the dvla web site cancel your insurance then try and charge you for doing so £230 for less than a months insurance they not even worth a rating and are now trading under the name debenams a well known company in the UK I wonder why they need two insurance company's on all the compare sites ? And why are the compare sites allowing them to mislead you into thinking they are two different insurance company's ?”
“Stay well away from go skippy worse company I have ever felt with they have no customer service they think they can treat u how they like cancelled my insurance for no reason and then try and say I owe them money stay well away never get frew and when u do they put the phone down on you”
“I am absolutely disgusted with the customer service . I tried to contact them over and over again, they kept me on hold or kept transfering to other operator, every transfer took 30 minutes. I lost my money and my time. My policy was cancelled while I tried to deal with them. Massive disappointment. I am so sorry I didn't read reviews for this company.”
“GoSkippy/Eldon trash your driving record for innocent mistakes
Anyone experienced having Eldon fish for dirt after making a complaint against GoSkippy? I made a complaint last night as they cancelled mine and my partners joint insurance because we got the date wrong for when his provisional licence started. The mistake was unintentional but GoSkippy refused to let me amend the policy and pay extra instead opting to cancel the policy leaving me having to answer that dreaded question every time I apply for insurance from now on; they of course managed to charge me silly money for the cancellation as they said the mistake was ours and also told me I could reapply for a policy after ours was cancelled!!! I have a cart-load of no claims on another policy but this will still affect me badly so I want redress as this was an innocent mistake. Anyway, my partner today had a call on my mobile telephone from Eldon asking him about an accident he has never had; he is a learner and has never had an accident and he has never given my number as a contact so what gives? I'm really not happy as what they have done is going to affect me financially for all time and instead of fixing it they're fishing for dirt! Next stop ombudsman.”
“Stay well clear of this so called bogus apparently Bristol based insurance company.
Call centre is in South African fish market. Worst customer service if you got a problem need sorting out.
Unfortunately bought my insurance from these con artists through comparison website worst ever mistake.
Can't even get my ncd certificate and can't get through to a supervisor to put a complaint through.”
“Been trying to change car details on my sons insurance since Friday it's now Monday and it's finally done.only 1 person out of all I've spoken to helped and was very pleasant.when the 12mths are up we will defiantly be changing insurers”
“Customer beware. Customer service was below poor. Been an hour in phone waiting. Then hang up when contancted them. Cheap insurance but too many hidden charges. Beware...”
“The most shittest company ever... Ive been with them for 2 years they messed me about so much finally got my back off them.. They say excellent customer service but i dont think they know the meaning of customer service kmt..worst ever”
