Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding the poor and unprofessional customer service you received when speaking to our insurance representatives. This is not how we expect our customers to be treated so this type of feedback is appreciated. We will look into these issues further which will help us to improve our services moving forward. Thank you.
“Please don't get insurance with this company! Customer service is very awful! They just want your money and cancelling your policy!!! Please avoid this company š”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding the poor customer service you received when speaking to our insurance representatives over the phone. Please note that we do appreciate this type of feedback from our customers as it allows us to look into these issues further and help us to improve our services. Thank you.
“I've been trying to get trying to get to talk to a advisor but nobody answers the phone I took it can u get some one out ins oil Friday and their is aprob I also paid for it in full”
Hi, thank you for your feedback. We are sorry to read that you have been having trouble getting through to us recently. We would like to help you. Please email your name, postcode and vehicle registration to reviews@goskippy.com so we can locate your policy and assist you further. Thank you.
Hi Ellen, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank you.
Hi Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank you.
“Go Skippy insurance' refused to fufill it's obligations when my car was hit and damaged.
I was fully comprehensive yet they refused to look at my car, repair my car, offer a courtesy car,or even allow me to claim through my policy.
They flat out denied all requests but we're only interested in me continuing payments.
Avoid Go Skippy Somerset Bridge Insurance Services or any other name this company is known by.
Bear in mind I was happily paid my premiums each month earning no claims bonus and moved into an automatic renewal.
It all changed and went unimaginably sour when my car was hit and needed repair.”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
“The customer service team are not only rude, unhelpful but very inefficient and unable to do basic tasks or communicate properly. There is no syncing or cohesion clearly, they fail to add notes to your file or properly update information on your policy or account. āØThey request documents from you and you send them to emails they have given, as well as uploading to a portal and then there are staff who are still so totally clueless asking you for documents and demanding you send them. āØI uploaded documents to portal and sent all requested documents not 10 times but probably close to 15 or more because each time i got a clueless email back saying "we havent received this document yet" although i sent it last week to the proper and correct email. They dont bother to update the account, check your previous emails, check the attachments, check the portal. They are consistently lazy and bad at their jobs. āØI attached the no claim bonus and the guy replied asking for it, he clearly hadnt checked my portal document or the attachment to check if it was thereāØAll they do is waste customer time, do a poor job and send threatening email for policy cancellation. I told them about 100 times the V5 log book is under policy holder now and updated, and im waiting for dvla to send back. They do not acknowledge this and are rude, poor customer service, clueless and dont care about doing a job well or efficiently. āØI only spoke to one nice, polite and smart person on the phone, i should have got her name because she was the only one with a brain in the customer service team. āØGoSkippy are a threatening, poorly managed and terrible insurance company.āØYou can do everything in ur power to communicate, send correct documents, be honest and provide info and call them several times, they will still speak to you blankly as if you havent done anything they requested.āØTotal inefficiency, hope to never do insurance here again -”
Hi , Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
Hi Imran, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward.. Thank you.
“Terrible service. Waiting ages for live chat waiting ages on hold. Automatic renewal and then payment date changes from 10th or 19th then it's Ā£56 something a month on automatic renewal. But when I renewed it myself its Ā£63 something a month. Call staff over talk and talk that much I don't even think they come up for Air. Next year I won't be renewing. After 3 yes with them not happy I do not recommend me useless an hopeless and annoying and cause a lot of stress”
Hi Warren, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank you.
“AVOID AVOID AVOID!!! Worst car insurer on planet earth!!!
Increased my insurance when it was was due to be renewed even though I never made a claim. Obviously I didnāt renew.
They lied to me saying I couldnāt use my no claims with other insurers.
Waiting on the phone for ages. Absolute scumbags please avoid & go somewhere else!”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank you.
“Worst car insurer Iāve ever used! Non-fault claim fobbed off to accident management company who were useless! Cancelled my policy because my car was written off and I couldnāt find a replacement immediately so they had the nerve to charge me Ā£75 for cancellation! Disgraceful! AVOID!”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank you.
“Not good at all tried to change car on policy, they wanted normal fee but also tried to bump my premium up every month for a car with a smaller engine and not as sporty as my previous. So now cancelled and trying to get my no claims as proof but ain't giving it to me š””
Hi Dwaine, thank you for your feedback. We are sorry that your recent change of vehicle has resulted in a higher premium which has meant you wanted to cancel your policy with us. We would like to take a look into this further for you regarding proof of your No Claims bonus. Please email us at reviews@goskippy.com if you have still not received it from us. Thank you.
“They have cancelled my policy after two months for no reason!
I received the cancellation email and when I called them to ask the reason they didnāt actually had one! Iāve been given an option to cancel it myself and instead of getting refund the still asked for another payment of Ā£82!
Very awful experience, very arrogant customer service ššš”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding the cancellation of your policy and for the poor customer service you have received from our insurance representatives. We take customer satisfaction seriously so we would like to apologise for this. We would appreciate the opportunity to assist you further to see if we can give you some answers as to why we have cancelled your policy. Please email reviews@goskippy.com Thank you.
“Absolutely awful and arrogant claim department ignoring me all the time when I'm trying to find out when can I actually get my money back... Worst experience ever...”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the poor claims experience you have recently received. This is not how we expect our customers to be treated and would like to take a look into this further for you. Please can you email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“When somebody scretched my car, I've been told this: either I don't claim anything and I repair my car with my own money...OR I lose my car and still owe them money for the insurance for almost an year”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank You.
Hi, thank you for your feedback. We are sorry to read of your dissatisfaction regarding our cancellation charges and would like to let you know that we appreciate this type of feedback from our customers. This will allow us to look into these issues further and help to improve our services in the future. Thank you.
“I had insurance with Go skippy for 35 days because of circumstances, sold the car so i had to cancel insurance, they told me i have to pay 113 pounds as cancellation fee allomg with the 45 pounds i just paid but for a month i won't use wich they don't refund so 158 pounds cancellation fee, outrageous, scam of a company! Stay away!!”
Hi Alex, thank you for your feedback. We are sorry to learn of your recent cancellation experience you have received from us and would like to apologise for this. We do really appreciate this type of feedback as it will allow us to put this forward and resolve and issues that occur like this again in the future and to improve our services. Thank you.
“Wish I never bothered, admin fees for literally everything, even to cancel after a few hours. No call centre, itās all done by chat windows. Wish I did my homework now.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the recent frustration we have caused you regarding our admin fee's. Please note we do have a Contact Centre were we have insurance representatives that will be able to help you further, please take a look at our website on our contact page were our number will be displayed. We do appreciate your feedback as this will help us to improve our services and resolve any problems that occur like this in the future. Thank you.
“When you try to contact by telephone, the automated telephone systems are crupt and keeps repeating to chose options and then after wasting so much time of client the automated telephone recorded masage says sorry this number is not useful any more,then cuts off.”
Hi, thank you for your feedback. We are very sorry to read you have been experiencing phoneline issues when trying to get through to us. We have recently tested our lines and can confirm they are working so you should be able to get through to us now. If you still need to speak with one of our team you can email us at reviews@goskippy.com and we will assist you further. Thank you.
