Hi John, thank you for your feedback. We are sorry to hear that we have recently cancelled your policy with no given reason, this is not something that usually happens so we would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“GoSkippy algorithm changed or omitted some information causing the proposal to watford insurance company europe limited to be incorrect.
watford insurance company europe limited who they used for my policy is not listed at Companies House so presumably does not actually exist and Go Skippy were unable to provide contact details for them.
GoSkippy promised to return calls but did not.”
Hi Robert, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for us not replying or returning your calls. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi Becky, thank you for your feedback. We take customer satisfaction very seriously and would like to apologise that we made you feel that you couldn't trust us as a company. This is not the type of customer experience we want you to receive. Please note, we really appreciate your feedback as it will allow us to resolve any issues that occur like this in the future and help to improve our services. Thank you.
“I queried the details on a renewal document and go skippy have now demanded payment and will be charging me for a cancellation fee. NO RESPONSES TO MY EMAILS?”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently, we are also sorry we have not responded to your emails. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Do not use ! Getting the insurance is cheap and easy but do not be fooled!!!
They have hidden costs everywhere
They have tried to charge me 25£ extra for messing up my payment date, when attempting to cancel your policy FOR ANY REASON they will try to make you pay what ever months you have left of your police plus a HUGE cancellation fee !
AVOID AVOID AVOID AVOID”
Hi Becky, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank you.
“You were regret the rest of your life, getting an car insurance with this company. This is the worst insurance company Ive ever had. Negative rating of everything. They will take and take of your money. Paying without servicing. Dont ever ever get this company.”
Hi, thank you for your feedback. We are sorry to read of your recent experience you have received from us, this is not how we want our customers to feel and would like to sincerely apologise for this. We take customer satisfaction seriously here at GoSkippy, so this will be looked into further. We appreciate your feedback as this will help us to improve our services moving forward. Thank you.
“Tapped a wall with tow bar , no damages or losses or claims made and they put me down as an at fault claim. Will never use this company again.
Don't do the right thing buy reporting something that will never be claimed for. they have a legal responsibility to pay out if someone else claims against you. Let them make the call to report any incidents.
Company a joke horrendous to deal with on the phone.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction regarding our claims process. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Third class service, would suggest not to go with this company, saying something and charging more than they tell, cancelling insurance without any information, they are charging fees, for cancellation, which has done by them, and amount is paid by us already in advance, after setting up insurance with go Skippy, within 15 days they're cancelling insurance without any problems. That's shocking and hectic period that are given by this company,”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
“Disgusting people to speak to , unbelievable customer care. Ok to take payment off you. Seem cheap on line , ha wait if you unfortunately have to make an none fault claim bloody useless”
Hi Paul, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into these calls further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
“I will not be renewing my policy as the customer service is very shoddy.
It took them a full week just to change my new car details and I was charged £50 for a admin fee, for a policy that was due to be renewed in a months time which only leads me to believe that the claims service if needed would be just as bad.”
Hi Frank, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
“Hi
Yes I had a bad experience because customer service is really bad
I cancelled my policy today and I have received less amount on top of it I told customer service to send me cheque or bank transfer Since I cancelled my credit card.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the poor experience you have recently had with us. This is not something we would expect and we are very sorry for this. We want you to know that we appreciate your feedback as it will allow us to resolve any problems that occur and help us to improve our services in the future. Thank you.
“Very bad company and customer service. You won’t be able to talk to them as their telephone lines are always disconnected and they don’t bother to call you back. Never experienced any car insurance company like this.”
Hi, thank you for your feedback. We are very sorry to read of the poor customer service you have received from us recently, this is not something we would expect and we apologise for us not calling you back. We would appreciate the opportunity to assist you further, please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“worst insurance company ever.renew your insurance without asking you if you need it and if you try to change or to canel that insurance, goskippy will charge your!
just dont deal with this company.NEED TO TALK WITH YOUR CLIENTS!!!”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced regarding the renewal of your policy. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Very very bad. The staff don’t know how to talk with the customers, they are rude and disrespectful. They try to find different ways to increase premium. To make money. Zero star actually.”
Hi, We take customer satisfaction seriously and are glad to hear your feedback.
First, we would like to apologise for the frustration you've recently experienced in regards to the poor and rude service you have received from our staff, this is not something we would expect and are very sorry for that. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services moving forwards. Thank you.
Hi, thank you for your feedback. We are sorry that we haven't been helpful when trying to amend your vehicle. If you are still having issues please email us with your postcode and registration to reviews@goskippy.com so we can locate your policy and assist you further. Thank you.
Hi Mihaela, thank you for your feedback. We are sorry to read that you have had a bad experience with us which has resulted in you not trusting us as a company. This is definitely not something we ever want to happen as we do take customer satisfaction seriously. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. Thank you.
Hi Samer, Thank you for your review. We take customer satisfaction seriously and are glad to hear your feedback.
First, I would like to apologise for the frustration you've recently experienced regarding the cancellation of your policy. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. Thank you.
“Not happy that you can't pay for your insurance online. Had to pay by phone at an extra cost of £20.+ the insurance representative needs to go back to charm school.he wasn't very friendly. Infact he was miserable. I was glad to when the call ended.”
Hi, thank you for your feedback. We are sorry to read that you had trouble paying for your insurance online and for the poor customer service your received when getting through to one of our representatives, this is not something we would expect and would like to apologise for this. We do appreciate any feedback our customers provide so it can help us to continuously improve our service moving forward. Thank you
“Fine until you make a claim (need them) staff only trained to deal with generic questions and outside of those issues they can't help so will just repeat a scripted answer. No senior staff to deal with issues. If you claim don't expect to get the settlement figure minus your excess as they deduct any outstanding policy amount also even if they tell you, you're able to put a new vehicle on in replacement of written off car and continue your monthly DD plan. Will bounce you between their own departments and Somerset Bridge who underwrite the policy so neither take responsibility.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction regarding your claim. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
