“Used them for one month. Gave 2 weeks notice to cancel, still had to pay the following months + cancellation fee & received tens of emails in the week following, claiming I owe hundreds, to then 60 odd quid, to then being told to ignore it by their call centre & then littered with emails again. Been checking all morning to make sure they aren’t already known scam artists.”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank you.
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into these calls further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
“You motherfucjer never give a quote on time everytime you told to call than why the heck you waste the time for all details .. Are you people take the detail's and do something bad after that ..
I have no conviction, my driving licence is clean still you took all my details and after thay you said sorry . THAT'S MEANS YOU STEAL OUR DETAILS AND USE THEM SOMEWHERE ELSE ...”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
“Here is the second complaint about go skippy I wasn't told about an outstanding payment to be paid, I was told I was going to get a letter, luckily I checked my emails and noticed emails from them, saying to pay it by a certain date or it will go to the debt collectors so I stated that I wanted a breakdown of extra costs and I'd get back to them. I paid it in full and they still proceed to send it to the debt collectors. I have phoned the debt collectors and go skippy never informed them. So now I can have a possibility of having this on my credit for no reason but they're lack of care and communication honestly I would not recommend to anyone this insurance firm.”
Hi Jack, We are sorry that you are having to complain to us again, please can you email us at reviews@goskippy.com as we would like to help you and look into this further for you. Thank you.
“The advisors are awful, the only reason I have taken out insurance is because it is the cheaper one but if I was to take the customer service in to account this would be the last company to go with. The company does not recognise Monzo so have to complete it over the phone which they then want to charge you £20 to do this. They hung the phone up on me 3 times within 20 minutes and were not helpful in the slightest. Awful customer service.”
Hi, thank you for your feedback. We are very sorry to hear of your recent experience you have had with us regarding setting up a new policy. This is not how we should be treating our customers/new customers and this will be looked into asap. We do really appreciate this type of feedback as it allows us to look into these problems and help improve our services moving forward. We again would like to sincerely apologise for the poor customer service you have received. Thank you.
“Got a good quote on compare the market but when I followed the links and tried to complete the Insurance on the Go Skippy website the premium increased by £150.”
Hi Robert, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding the quote you had through the aggregator site Compare the Market. Please note that we do appreciate this type of feedback from our customers/potential customers as it allows us to look into these issues further and improve our services. Thank you.
“Worst insurance I've ever known, when you try to chase them they don't want to know. They have charged me £260 just to cancel my insurance but charging me for an extra month which I cancelled. I tried ringing no body wants to know they just pass you about phone to phone. I was told I'd have a letter in the post, I never they say one thing but do another as they emailed me and I wasn't aware they started to threaten me with debt collectors. They didn't even call I caught the email by look as I wasn't aware. They emailed me ny breakdown as I requested to why I've been charged so much to cancel and I get a really bad breakdown followed straight away by an email stating theyve passed me on to debt collectors Its disgusting honestly would not recommend to anyone. They might be a bit cheaper but there is a reason for it believe me. Shocking company.”
Hi Jack, thank you for your feedback. We are very sorry to learn of your dissatisfaction. This is not how we should be treating our customers and would like to apologise to you for this. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Want to charge me £142 after one month for them cancelling my insurance because I wouldant give them more personal information.
Also they won’t justify the amount, I am a pensioner so can’t afford the £142 I went to them in the first place because they where cheap. Told me if I didant supply more docs they would cancel the policy but didant say it would also cost me another £142 on top of the money I had already paid them. I believe they take advantage of people not knowing the rules!
Not happy would definitely not recommend them, they are only a broker anyway!”
Hi, thank you for your feedback. We are very sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us regarding your quote and it changing price. Please note that we do appreciate this type of feedback from our customers/potential customers as it allows us to look into these issues further and to help prevent anything like this happening again in the future. Thank you.
“I have motorcycle insurance with you . normally when you purchase a new vehicle you give your detail pick up your vehicle normally it’s that simple. . With go skippy it’s a total nightmare I have had to have my motorcycle delivered at my cost it is still sat in the garage .I am unable to use it because it is still not insured because go skippy tell me because it’s not registered with the DVLA yet it cannot be insured. But when I ring other professional companies I am told it is not a problem ? . So if you’re buying a new vehicle DO NOT USE GO SKIPPY INSURANCE. Avoid at all cost”
Hi Ian, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding the changes you were wanting to make with your new motorcycle, this is not how we should be treating our customers and would like to apologise for this. Please note that we do appreciate this type of feedback from our customers as it allows us to look into these issues further and to help prevent anything happening like this again in the future. I can see this has recently been resolved with one of our insurance representatives but please do not hesitate to contact us via reviews@goskippy.com if you need to. Thank you.
“I have been refused insurance on my new car without any explanation and then told I have to pay a cancellation fee even though its not me that wants to cancel. I have an on going claim with Go Skippy since September that has been dealt with in such a bad manner passed from one 3rd party company to another 3rd party company with clearly no communication between any of them. I am extremely unhappy with Go Skippy and will be taking this to the ombudsman as I have been treated disgustingly”
Hi Katy, thank you for your feedback. We are sorry to learn of your dissatisfaction regarding the refusal of your new car and your on going claim. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Shocking last Tuesday, I phoned to add business to my policy at the cost of £72. I was told I had until Tuesday as I didn't have my card. I was away seeing friends, and on Tuesday, 21/02/2023, at 2.54 pm, I received an email saying my policy was cancelled. I paid my insurance in total, expiring on the 18th of June. They said a letter was sent out while I was away; shame they couldn't send an email as they sure did, telling me my policy was cancelled. Now I am on go compare getting car insurance.”
Hi Iain, thank you for your feedback. We are sorry to read of your recent experience you have had with us regarding the cancellation of your policy. We take customer satisfaction seriously so we would like to apologise that we didn't provide you with a good service. We do appreciate your feedback as it will allow us to look into these issues further which will help us to improve our services moving forward. Thank you.
“Had nothing but trouble with this company. My husband insured his car on a provisional in September he passed in November and rang to update his policy. They charged us 1040 quid for this change. Since then the car was on its last legs and we purchased a much newer reliable car. Go skippy are telling us it has to go to someone to look at was told 3 days now been told another week. I've explained I'm disabled and this car is my lifeline but they just don't care. I'll prob be expecting another charge to change car so will prob be cancelling with them. I honestly wouldn't recommend as there fees are ridiculous”
Hi Carrie, thank you for your feedback. We are sorry to learn of your dissatisfaction and the poor service you have received. We take customer satisfaction seriously and we would like to apologise for this. We would like to take a look into this further for you, please can you email the vehicle registration and policy postcode to reviews@goskippy.com so we can locate the policy and assist you further with this issue. Thank you.
“Never change your car in the middle of your insurance period. I did and called to get a new quote for the 4.5 months left of my policy and was told they could
Not change it and I would need to arrange a new policy for the year at a cost of £550! I then asked what would I get back if I cancelled and was told £13 as they charge a £75 cancellation fee. Never use them they are absolute thieves. Disgusted by this lot.”
Hi, thank you for your feedback. We take customer satisfaction seriously and we are sorry that you have had a bad experience with us recently regarding the change of vehicle on your policy. We take customer feedback like this on board as it helps us to resolve or improve any issues like this in the future. Thank you.
“Admittedly I obviously didn't read all the small print but admin fee of £50 for a genuine change / error made and IPT tax added to that as well. Just make sure you read the small print as I have now been charged over £150 extra and can't cancel the policy without paying another admin fee! These companies may provide the cheapest quote but it will end up being more expensive after add ons and hidden charges”
Hi, thank you for your feedback. We are sorry to read of your recent experience you have had with us regarding your change and our admin fee's. We want you to know that we do appreciate this type of feedback as it allows us to look into these issues further and helps us to improve our services in the future. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration and bad service you've recently experienced with us. We do appreciate this type of feedback our customers provide as it will help us to improve our service moving forward. Thank you.
Hi Vitalii, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Not Great…
I wasn’t able to find information regarding driving different cars…
No info whatsoever… when I purchase policy still can’t find nothing about it
When I call them they told me that I’m not allowed to use other cars with it’s extremely unusual … I have to pay £25 for cancellation fee 10 minutes after I paid for policy …
Please be aware
Thanks”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding the lack of information surrounding driving others cars. We do appreciate this type of feedback from our customers as it allows us to look into these issues further and hopefully fix the problems moving forward. We are always looking at ways to improve our service. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us when swapping your vehicle over. We do appreciate any feedback our customers provide so it can help us to continuously improve our service moving forward. Thank you.
“Absolutely disgusting the way they have treated me I will nit be using this service ever again they have claim against me without my acknowledgement which is ridiculous very poor customer service”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the poor experience you have recently had with us, this is not how we should or want our customers to be treated and this type of feedback will be taken on board and fedback. Thank you.
