“Unable to give 0 stars. They allowed fraudulent insurance to be set up in my name. Promised to look into this and call me back. 3 weeks later still no call. After 10 mins on hold the 'customer service' adviser hung up on me when I asked to be put through to the fraud team - avoid using them.
Query unresolved - unable to mark this as no option for it. Awful company.”
Hi, thank you for your feedback. We are very sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Low cost but risky when it comes to T&C. Read the fine print carefully. For example they do not insure 2 people on the same car. This is not mentioned in their FAQ https://goskippy.com/frequently-asked-questions/”
Hi, thank you for your feedback. We are sorry to read of your recent experience you have had with us and would like to apologise for this. Please note, you can insure up to 4 names drivers on your insurance policy for the same vehicle. If you would like to add a named driver please call us on 0844 840 6302 and we will be happy to assist you with this. Thank you.
Hi Adrian, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. Thank you.
“The worst car insurance I have ever known
I am waiting for my no claims bonus from previous insurer and I've been sent threatening emails more than once
A void using them at any cost because they will charge you more money after you've taken out the policy”
Hi Peter, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction regarding the amount you have been charged. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Where can I access my policy details? The payment has been taken from my account and I can’t login online as per the instructions sent to my email. Could someone tell me please”
Hi, thank you for your feedback. Please call us on 0344 840 6302 with your policy number and we will be able to look into this for you and give you the answers that you need. Thank you.
“Worst company in the world. They decided to cancel my car insurance then charge me rather alot of money because they cancelled my policy. Stay away from these money grabbing idiots.”
Hi Bob, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding the cancellation of your policy and the charges that you incurred. Please note that we do appreciate this type of feedback from our customers as it allows us to look into these issues further as we are always looking at ways to improve our services. Thank you.
Hi, thank you for your feedback. We are sorry we couldn't offer you a more competitive quote for your Van Insurance. We will be taking your feedback on board so we can improve our services moving forward. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction regarding our claims department. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“The cheapest quote is not always the best and this company is a prime example of that. My advice would always be to steer well clear of brokers like this one, as they prey on charges rather than the premium!”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“When you amend anything they charge you £50 if it's over the phone and £35 if you do it online. If the online portal is unable to give you a quote and it tells you to call, but when you call they tell you if you don't want to be charged the extra you have to go back and do it online. I've spent hours just trying to add someone to my policy, entering all the details multiple times online and giving all the details over the phone, and being on hold for aaaages every time I call.... Not happy, such a waste of time, if the online system says no and tells you to call they should just be able to do it over the phone for the same cost.”
Hi Joanna, thank you for your feedback. We are sorry to read of your recent experience you have had with us and would like to apologise for the frustration this would have caused. We would like to take a look into this further to see if there's anything we can do to help. Please email us with your postcode and vehicle registration to reviews@goskippy.com so we can locate your policy. Thank you.
“Do not price match their own company ?? I was sent a quote via Moneysupermarket for Go Skippy . Told to cancel auto renew and make a new contract . Pointless”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi Gary, thank you for your feedback. We are sorry to hear of your dissatisfaction regarding our cancellation charges and would like you to know that we do appreciate this type of feedback. Your feedback allows us to look into these issues further which will help to improve our services moving forward. Thank you.
“This is the worst insurance company ever if you thinking of getting insurance would strongly advise you don't. They are broker with loads of other partner companies they work with.
They have no communication with in the departments at all.
I was involved in a hit and run accident on the 6th of Jan, rang goskippy to make a claim,
Was transferred to a company called Somerset bridge Ltd.
It took me ages to get threw to make my claim.
Once all the details where taken was transferred to another company called vizion for my vehicle repairs.
It's now the 17th of Jan my car still not been booked into for repairs and they have not offered me a curtesy car. We pay for insurance so we coreved for situation like this, if you miss a monthly payment you given endless charges, yet when u make a claim they mess you about. I'm dissapointed with they service and lack of communication to they customers.
Advices go with a company that's the direct insure.”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank you.
“no help on the phone or in emails.
no one there understands how their own companies system works and offer nothing but sarcastic responses and lies on the phone. absolutely useless and would not recommend to even my worst enemy.”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
“I have got a new one quote which valid 26 days but I cannot use it because your website write that ,Sorry, the payment process did not complete, your session cannot be accessed.
Why cannot I procede with my quote GSCMSM-92C4XL1F2W ?”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
“I cancelled my policy the cancellation fee £97..wowi i cancelled because no job no money..the GoSkippy offered payment plan , i agreed but after few weeks they reported me to outstanding balance to collection agency....not profesional company ful of joke”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
“Avoid this company at all cost! They are absolute scammers and their customer service and complaints departments are completely incompetent! Second year policy with them and they requested a bunch of documents including a no claims proof which would obviously come from them, other documents all with sensitive data which I emailed 20 times across 3 different email addresses from 2 of my email addresses and they claimed they haven't received it or couldn't open it. I requested several times in writing to provide me a list of acceptable proof of address document list as I don't have utility bills and they ignored each and single one of them, they would only respond with the same message asking to provide a utility bill. They have also ignored my requests in writing to provide their data collection and retention policies as I am now worried what has happened with my personal documents copies which included bank details, address, NI, employment details from payslip. While they have given me a deadline of 7 days to provide documents, they claim they haven't received the ones I sent and the rest they keep ignoring apart from threatening me to cancel my policy and charge me fees. Absolute scammers, this will be my last time ever with them! I rather pay double!”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into these calls further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
“I was recently a victim of credit card fraud which included a fraudulent payment to GoSkippy a Company with which I have never had any dealings. Despite trying to contact them by telephone live chat and e mail I received no response whatsoever. I most certainly would not trust my business with a Company that shows such flagrant disregard to the risks of fraudulent transactions. Avoid at all costs!”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
