Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We appreciate any feedback our customers provide to help us continuously improve our service. Thank you.
“pay all this money and dont get any cover, customer service is bad tey tried charging me 1000 when changing my occupation from student to part time worker and then called back later for it only to be 300 with no record of the call, not a good insrance company i would not go with them if i was you”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with making changes to your policy. We do appreciate any feedback our customers provide to help us continuously improve our service. Thank you.
“Had c section - they demand you see a doctor before letting you drive - despite that not being official guidelines. You cannot self certify you are ok to drive - other insurance companies do. As a GP myself this is a pointless appointment- esp with NHS struggling right now.
Very disappointed”
Hi Emily, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide to help us continuously improve our service moving forwards. Thank you.
“Naively took the insurance out as the quote was competitive. Always do your homework into companies before being stuck with them for 12 months. AVOID these people!! I rang to make a policy change today to add business insurance but they claimed their under writer decided based on my job description that I was not allowed business insurance to travel with a colleague?!?! So unless your job title is people trafficker and you need an actual business policy then I would run in the opposite direction of these muppets!! The call centre staff they have are rude, zero customer service and just generally have no people skills!! Obviously with the exception of one or two!”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi Sammy, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service moving forward. Thank you.
“Awful awful awful. Had insurance with them for 3 years. Yeaterday 24th May recieved an email telling me sorry you don’t want to renew your policy that expires on 23rd May!!! Had no renewal no contact. Customer service is shocking”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into these calls further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank you.
“Absolutely shocking service. Contact centre in South Africa need to close they should appreciate they have got a job Go skippy insurance needs to change their contract centre I can understand Go skippy has gone for a cheap labour but that is going to effect the business.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with our staff. We appreciate any feedback our customers provide to help us continuously improve our service. Thank you.
“Searched for cheap van insurance as I have sold my house and bought a new one, with red tape and solicitors etc I might have a space of 6-8 weeks before moving in to my new property, so rather than put stuff in storage as I'm buying mostly new I thought i`d get a van as it will be useful for refurbing my new property too (B&Q and tip runs etc . to cut a long story short their quote is £2,247.39
£1,750 dearer than the £500 go-compare one !
so no thanks”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer satisfaction seriously and appreciate any feedback we receive to help us to improve our service. Thank you.
“this company is a joke ,,, i joined go Skippy when i passed my cbt for a motorbike for work i payed every month as planned
i had an accident where the vehicle was not insured go Skippy didn't give a toss i sorted it out with the other driver personally because go Skippy didn't care after i sorted it
go Skippy wanted a piece of the action {cash} it was all sorted i purchased another motorcycle opened up a new policy happy days ,,,,, when i took the new policy go Skippy took the money as planned then emailed me to say i didn't declare something on my new policy so they cancelled my policy without telling me ,, i then got pulled by the police telling me i wasn't
insured i got striate on the phone to go Skippy and again they didn't care telling me i have to take a new policy out costing me nearly £6000 for a motorcycle worth £2000 this company is a joke
I'm going to put this on social media for everyone to see
the lack of communication with this company was disgusting
i now today have been banned from riding my motorcycle because i have 6 points and a £400 fine which also means I've lost my job because i cant afford to get taxis to work as i work 20 miles away
SHAME ON YOU GO SKIPPY I WOULDNT GIVE THIS COMPANY ANY MONEY i would look around and go with a proper company next time
as i said I'm going to publish this info all over there website and social media also friends and family and I've put it on here to warned other gullible people this company is untrust worthy i will update this info if i ever get a response off go Skippy BUT I DONT THINK I WILL
AGAIN SHAME ON YOU GO SKIPPY”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into these calls further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
“I had a policy with Go Skippy, ref: AHMJ35PC01/BSPC7071131519. I will be going abroad for few months due to some personal matters. Hence, I had to sell my car and cancel the insurance which I did on the 26th of April'2022.
In order to exit from this policy, I now have to pay £187.53; I am utterly surprised that I have to pay a hefty price whereas I only had 3 months left to the contract. In addition, I had already paid 4 additional days from 27th April to 30th April which is worth of £20 (approx). I have found the whole situation is terrible and unfair, beyond imagination!!
Moreover, I was asking to review and reconsider the cancellation costs with the Management team when I talked to the Customer Service Representative on the 26th of April. Since then, I haven't received any call from them.
I would not recommend Go Skippy to anyone. You will be ended in a situation where you will be rather disappointed than get a fair service.
Thank you.”
Hi, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into these calls further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
“ABSOLUTELY USELESS CANT GET A QUOTE WHEN YOU CHECK YOUR DETAILS YOU HAVE REDUCED THE VALUE OF THE CAR FROM £2,000 TO £695 WHY DO YOU DO THIS.
ITS IMPOSSIBLE TO GET MY CERTIFICATE OF INSURANCE AND POLICY DOCUMENTS AS YOUR SYSTEM DOES NOT WORK I EMAILED YOU MANY TIMES AND TOLD YOU THIS BUT NOBODY GETS BACK TO ME.
I REQUESTED THE CERTIFICATE OF INSURANCE TO BE POSTED OUT TO ME OR EMAILED IN LARGE PRING
ALL YOUR PDF LETTERS ARE TINY AND CANT BE READ WITH A MAGNIFYING GLASS EVEN
VERY POOR SERVICE UP TO NOW GOD HELP ME IF I HAVE A CLAIM
FRANK KELLY”
Hi Frank, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into these calls further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
“I applied for insurance 3/4 days ago. The day before my policy starts they decide to enclose that due to my conviction I am not eligible for insurance. Why would you take my money from me before accepting my money.”
Hi Nicole, thank you for your feedback. We are sorry to learn of your dissatisfaction and we take customer complaints very seriously and appreciate any feedback our customers provide to help us continuously improve our service. We would appreciate the opportunity to assist you further with this. Please could you email your postcode and vehicle registration to reviews@goskippy.com so we can locate your policy and assist you further. Thank you.
“Service is very bad , been given the run around for two weeks staff have no clue about the job or any questions relating to insurance , they argue with me I have no policy when I do , they tell me I have no add ons when I do , how bad is that ,very bad each time you call someone says something different , I made a mistake choosing this company”
Hi Mo, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into these calls further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
“I did a car insurance with Goskippy and they are partners with Somerset Bridge ltd..had an accident and their services was awful..they haven't repair my car and haven't want paid after the car was written of...avoid this company!!!”
Hi there Angel, Thank you for your recent feedback. We are sorry to hear of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this further. Please email your postcode and vehicle registration to reviews@goskippy.com and we can look into this. Thank you.
“GoSkippy needs to learn what customer service is as there is non. It took over 10 mins waiting time to get through to someone only to be cut off. Is this customer service - no it is not and if this is a prime example of what insurance companies act towards customers not much wonder that there are so many uninsured drivers on the road due to Insurance companies. They are as guilty in the crime as the driver and should also be prosecuted.”
Hi John, thank you for your feedback. We are sorry to learn of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. We would like to look into this call further. Please email your postcode and vehicle registration to reviews@goskippy.com and we will be able to look into this from there. Thank you.
Hi Henry, thank you for your feedback. We are sorry to hear about this and would like to take a look into this further for you. Please can you email us your postcode and registration to reviews@goskippy.com so we can locate your policy and assist you further. Thank you.
“The Cancellation Process is very difficult as they are making it very complicated.
I currenty have a policy under - Policy Number - 00HIHR01PC01, and this policy has been cancelled by Go Skippy, becasue that car which i have insured has been scrapped and i have taken a DVLA confirmation that this has been scrapped.
Secondly i have requested them to give me a quote for the different car which i would like to insure so ill not be changing the Insurer Go Skippy.
But they Said the underwriters is not covering my different car and i have been with the customer Service Agent for 1.30 mins.
FInally i have been informed that they voluntarily exited me , please note this point that i havent requested for cancellation.
Now in terms of returning my money i got refund after deducting the broken fee, i asked them, that i am not cancelling the policy and i have been exited voluntarily and why there is a broker fee involved ? They have responded that it will take 8 week to provide a solution ? is this Fair ? as i am already struggling for the loss of my car and this is an additional stress.
I have spoken with the Citizen Advise bureau and they said then can support me by doing a money claim and proceeding to court.
But imagine for a tiny issue they are making it this much complicated. So guys if you have strength to fight then Join Go Skippy, because exit process is complicated. ( Merchant metrics says the same that the cancellation process is difficult )
PS- There are some positive things as well, the customer service agents while handling my case are nice and quick.”
Hi Harun, thank you for your feedback. We are sorry to learn of your dissatifaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email your postcode and registration to reviews@goskippy.com so we can locate your policy and assist you. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your recent dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to us to help us continuously improve our service going forward. Thank you.
