“My policy prices is getting higher
I don't know how it's working every times it's getting change that means no fair price
It's keep going on I have quite lot of screen shots
I am driving a car from one year but my brother was main driver and I am named driver for it
Because this the price is raised to more than 300 pounds it's quite higher
And I have check at website with 0 no claim bonus it's 1550 pounds around and for modifying my existing policy our asking me to pay 1900 pounds so much annoying š
This is literally loting money from customers”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“they want Ā£50 to change the vehicle reg number after i removed a private plate. Ā£50!!!!! Scamming cheaters! I HATE this type of company - they lure you in being a tenner less than proper companies but then slap you with ridiculous charges for stuff. they said - make changes online for free - but oh no - 'read page 6 subsection 3 blah blah and its Ā£50'. Go Skippy - go do one ya scumbags...”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Literally the worst company going so much miscommunication. Policies being cancelled without notice calling up to rectify still not correct and then when you finally think things are sorted. You get additional charges and messages saying dd has been set up. No clue what theyāre doing. Never insuring with them again.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Got my insurance through go skippy, have to say how disgusted as how I've been treated by them, some stupid person put the wrong reg number in and two cars were getting insured, they said it was me and your not going to pay Ā£1500 to pay for someone else are you. Anyway waiting on the C5V form from DVLA, they decided to cancel my policy as I hadn't received it and charged me Ā£75 to cancel it yet they canceled it UNBELIEVABLE JOKE THIS LOT ARE. To make matters worse they Saud I was insured till the 10th October, got a new insurance only to receive a letter from go skippy that it will end on the 8th so I've had to pay for two separate days insurance which has cost me Ā£156. GIVE THIS LOT A MISS THEY'RE A MASSIVE JOKE WHO CANT DO THE JOB. YOU'VE BEEN WARNED”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
Hi, thank you for your feedback. I am truly sorry for your loss and the inconvenience caused.
We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
Hi, thank you for your feedback. We take customer service very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Unless you need to make a claim, make a change or in fact do anything the positive reviews are correct - The admin is poor, the additional fees excessive and you suddenly realise you have not purchased a quality product when you need it!
If ever there was a clear example of cheapest is not best this is it !”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Use go skippy at your peril.
One customer service failure after another. I cancelled my insurance policy then found 2 months later they were still taking money from me. When digging into the issue I found they had failed to notify their direct debit partner of the cancellation. I was left trying to recoup over Ā£100 in unauthorised payments. 4 phone calls later I finally received my money plus a compensation payment of Ā£25 that i had to make yet another 2 phone calls for them to release the money. At each turn i was met with disinterested operators, I have never dealt with a more incompetent organisation.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“I had insurance with goskippy my car borke down then I cancelled my car insurance with goskippy insurance then they charged me Ā£ 369 pounds for collection please way from this goskippy insurance company they will rip people's off”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“So, half way through my years insurance I purchased a new car, was told by goSkippy that they wouldnāt insure me, Not a big car and also Iām a 55yr old with years of NCD and no convictions, was told I had to pay an early termination fee, Fair enough, they didnāt ask for immediate payment so assumed I would receive a letter, No contact whatsoever and then a snooty email and this is how it startsā¦ Despite our previous correspondence your outstanding balance remains unpaid, Disgusting GoSkippy, is this how you treat your customers,have now paid since FIRST contact,will never use this cowboy š¤ outfit again”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“I made a request to change my current policy to reflect a brand-new vehicle purchase. The car showroom required proof of insurance in the form of a certificate to finalize the registration process. I provided them with the necessary documentation, including confirmation of registration details with the DVLA.
Despite my efforts, they repeatedly stated that they were unable to make the requested changes. Consequently, I informed them that if they could not assist me, I would be compelled to cancel my insurance policy and seek an alternative provider. Remarkably, they promptly agreed to my request, indicating a lack of genuine effort to resolve the issue.
I believe their reluctance stemmed from the additional compliance work involved in processing my request. Subsequently, I accessed the Admiral website and obtained a new quote within seconds. However, the cancellation process resulted in additional costs.
Based on my experience, I would not recommend their services to anyone..
Date of experience:Ā 12 September 2024”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“I recommend you DO NOT touch this company
I cancelled my policy as my car was sold on, the cancellation was actually an extremely simple process with nothing I could see online suggesting hidden costs for cancelling - however this is where things took a turn for the worst - 16 days later they finally confirmed the policy was cancelled
I then receive a letter to advise I owed Ā£130 with no explanation as to what this charge was for.
I then emailed to ask what the charge was for before I made the payment. As any normal person would in this situation
This was at the start of September - 2 weeks later I am yet to hear back from them explaining what the charge is for.
In the meantime, they sent this āchargeā to a collections agency they work with called the ICB, as a scaremonger tactic to force me to pay - Unfortunately this worked as I was afraid this would affect my credit score.
I have paid this fee now to which I have NO idea what its in relation too - and I am yet to receive an explanation for this fee.
I am STILL waiting in Goskippy to actually email me backā¦.”
Hi, thank you for your review. We are sorry to read about the poor experience you have recently had with us regarding the cancellation of your policy and letters that were sent. It is not our intention to make our customers feel bullied or threatened so please accept our sincerest apologies if we have made you feel this way. We do appreciate this type of feedback and we will be looking into this further. Thank you. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Appalling customer service. Rude phone operator hung up on me then stayed logged into my policy preventing the next assistant from getting into my quote.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
