“I Started a policy in October and have just sold my car ( I am not buying another) on trying to cancel my policy and gave reason of no car she asked why aren't I keeping my policy ??????I explained I have no car anymore and she informed me to cancel there is a £50 administration fee a £50 cancellation fee and a time of cover charge of £116.60 ( what the hell is this for?) She could not tell me what it was and said to email cancellation and they will break down the fees ! I am disgusted at the charges as when I took out cover I explained that I probably would end cover after 3-4 months and would there be charge to which I was told only cancellation fee !!! Worst insurance I've ever used in 18 yes of driving!”
Good afternoon, I am very sorry to hear you have had such a bad experience with us. Please contact me by sending an email with your contact number directly to: Reviews@goskippy.com and we shall look into resolving these issues for you in any way we can. Kind regards - Krystal
“I was asked for my licence which i gave but then after i did i was asked for my counterpart which i didnt have and given 7 days, so i ordered a new licence but as this was the christmas period i would have to wait. Even though i told customer service my policy was still cancelled and im being charged 80 pounds even though i paid 175 to start with but what really wound me up was they tried to sell me home insurance after they cancelled my policy. This company is a joke and totally useless and i hope they shut down cause thats what they deserve. Total arseholes”
Good afternoon, I am very sorry to hear you have had such a bad experience with us. Please contact me by sending an email with your contact number directly to: Reviews@goskippy.com and we shall look into resolving these issues for you in any way we can. Kind regards - Krystal
“I was left on the phone for over a hour and half just to change my policy over to another vehicle. Then phone went down total shambles disgusted as needed this done soon as possible for work. Now relying on a lift to work.”
Good afternoon, I am very sorry to hear you have had a bad experience with us. Please contact me by sending an email with your contact number directly to: Reviews@goskippy.com and we shall look into resolving these issues for you. Kind regards - Krystal
“Company employees confused, nobody understand what they are doing, tried to call them, and they holded me for 20 minutes, and couldn't help, worst company ever, don't try to insure here, even if it's cheap”
Good afternoon, I am very sorry to hear you have had a bad experience with us. Please contact me by sending an email with your contact number directly to: Reviews@goskippy.com and we shall look into resolving these issues for you. Kind regards - Krystal
“Company employees confused, nobody understand what they are doing, tried to call them, and they holded me for 20 minutes, and couldn't help, worst company ever, don't try to insure here, even if it's cheap”
Good morning, I am very sorry to hear you have had a bad experience with us. Please contact me by sending an email with your contact number directly to: Reviews@goskippy.com and we shall look into resolving these issues for you. Kind regards - Krystal
“I paid my car insurance for them to tell me I never and my car insurance policy would be cancelled so I sent them an email of a picture of my bank statements to prove that I paid it which they asked for , for them to cancel my insurance anyway 3 days later ! They are a disgrace and rude on the phone, would definitely advise people not to go with go skippy.”
Good morning, I am very sorry to read this feedback. I apologise that you have received bad service from our customer service agents. I am very sorry for the lack of communication at this stressful time. If you still require help with anything I would like to see if I can do something to help and turn this around for you . Please contact me by sending an email with your contact number directly to: Reviews@goskippy.com. I look forward to hearing from you. Kind Regards Georgia
“Appalling company, took the funds then within days stated that they hadn't received the proof of no claims so immediately returned a fraction of the funds stating that a deduction had to be made for the days that I was covered by them.....steer very clear and save yourself the stress.”
“Very rude staff and had received three letters, first telling me that my amended insurance certificate was included, which it was not! I have NO certificate of motor insurance!! Second letter informing me that I was in arrears of £200+ and to immediately call their Credit Control Department. Third letter just repeating what the 2nd letter stated. I am disgusted at the lack of communication, poor management of the Customer Service Department and not receiving my car insurance certificate. PLEASE if they come up of the comparison sites, AVOID! I wish I had seen this Reviews site beforehand, I would never have taken out my insurance with them!”
Good Afternoon, I am very sorry to read this feedback. I apologise that you have received bad service from our customer service agents. I am very sorry for the lack of communication at this stressful time. If you still require help with anything I would like to see if I can do something to help and turn this around for you . Please contact me by sending an email with your contact number directly to: Reviews@goskippy.com. I look forward to hearing from you. Kind Regards Georgia
Good Afternoon, I am very sorry to read this feedback. I apologise that your policy was cancelled which lead to a £50 fee. If you would like me to investigate this for you, please contact me by sending an email with your policy number directly to: Reviews@goskippy.com. I look forward to hearing from you. Kind Regards Georgia
“I got a policy, my details were wrong, 2 hours on the phone with no resolution … the call handlers are a joke.
I asked for a refund & these jokers want £70.00 to cancel there fuck up.
Val Adams you're a joker, I had to stay in the house for 3 hours to get the car insured with Admiral who I will recommend , no problems
So goskippy can ram it up there hole as these the worst company in the history of insurance I will be reporting them to the financial ombudsman
I”
Good Afternoon, I am very sorry to read this feedback. I apologise that you have received bad service from our customer service agents and the issue regarding your cancellation fee. I apologise that you were left on hold for so long, this is not acceptable. It seems like you have had a hard time trying to speak to an advisor in this stressful time and I sincerely apologise. If you still require help with anything I would like to see if I can do something to help and turn this around for you . Please contact me by sending an email with your contact number directly to: Reviews@goskippy.com. I look forward to hearing from you. Kind Regards Georgia
“I bought car insurance yesterday with these clowns and uploaded all documents they asked for. My wife (secondary driver) license was 2 yr 11 months which was rounded to 3 yrs between the compare site and their system. I was told that due to this slight discrepancy my premium will go up by 133+50=£183 for no fault of mine. I did another comparison search and reduced my wife's license tenure to just 2 yrs and received the same quote. So basically all this fuss was just to extract more money. After on call for entire day with 5 different people explaining them the entire story every time, I decided to just cancel it. But I was told cancellation team do not talk over phone. I emailed them to cancel my policy and still waiting to receive an acknowledgement. I wish I would have read their review on this site before buying policy. But lesson learnt, if you see GoSkippy..Just Runnnnnn. These people will not honour the price they display on comparison sites and will definitely find some reason to humiliate you and get more money for one reason or other.”
Good Afternoon, I am very sorry to read this feedback. I apologise that you have received bad service from our customer service agents and the issue regarding your discrepancy. I apologise that you were left on hold for so long, this is not acceptable. It seems like you have had a hard time trying to speak to an advisor and I sincerely apologise. If you still require help with anything I would like to see if I can do something to help and turn this around for you. . Please contact me by sending an email with your contact number directly to: Reviews@goskippy.com. I look forward to hearing from you. Kind Regards Georgia
“insured two cars and paid deposits totalling approximately £200 and then was told they did not recognise my 29 years no claims bonus , obviously i went somewhere else that did accept them but go skippy wankers are now trying to charge me £50 per policy to cancel even though ive had no cover and paid 2 months cover per vehicle . i was misled over the cover so why should i lose my deposits and pay a fine to these tossers , i will see them in court as they will not respond to email as they are based in south africa and will not reason with me as the customer service people read a script to me and have no common sense .”
Good Afternoon, I am very sorry to hear about this mistake & I am sure this is a stressful time for you. I would like to apologise about this service and I would like to investigate the charge this has occured. I would like to look further into this and see if there is anyway I can help. Please contact me directly to: Reviews@goskippy.com so we can discuss this further. I look forward to hearing from you. Kind Regards Georgia
“I've insured with them, and after a short period they asked me for proof of my occupation.
I've forwarded to them a official legit email from 3rd party confirming my occupation, but they said they accept it only in pdf format. Customer service proved very informal and really rude. I've explained them I don't have time and I'm traveling a lot due to work commitments and without any notice they sent me a text stating my policy is being canceled. Big Advice don't go for this insurance. And advice to go Skippy I would do all I cant to get my money back. They are just simply stealing peoples money. This is a SCAM company. Watch dog will be aware of this.”
Good Afternoon, I am very sorry to hear about the issue with your occupation proof, I am also very sorry for the service you received from us. I am sure this is a stressful time for you. I would like to look further into this and see if there is anyway I can help. Please contact me directly to: Reviews@goskippy.com so we can discuss this further. I look forward to hearing from you. Kind Regards Georgia
“After sending my proof of NCD and asking them to change the period from 2 to 3 years, they cancelled my policy due to "high risk criteria" although i had no claim within the last 3 years. ended up losing out on my deposit. Save yourself the time and money and never deal with them.”
Good Afternoon, I am very sorry to hear about your NCD issue I am sure this is a stressful time for you. I would like to apologise that you are now considered a high risk. I would like to look further into this and see if there is anyway I can help. Please contact me directly to: Reviews@goskippy.com so we can discuss this further. I look forward to hearing from you. Kind Regards Georgia
“After a very small incident (a bump on a parking lot) that cost the insurance tops 100 pounds I've received a letter saying that "my policy represents a high risk to them and would be cancelled within 7 days (23/12/16)". Yeap, so now, just before Christmas holidays I need to run and find another insurance company!
Called to try and understand but they cannot provide any details. Just ridiculous. Have always paid on time, never had a claim before that and this is how they treat customers!”
Good Afternoon, I am very sorry to hear about your accident & I am sure this is a stressful time for you. I would like to apologise that you are now considered a high risk. I would like to look further into this and see if there is anyway I can help.
Please contact me directly to: Reviews@goskippy.com so we can discuss this further.
I look forward to hearing from you.
Kind Regards
Georgia
“Broad day light Thugs.........
I took out a motor insurance policy and made sure i asked questions before signing up and yes i was told the policy would cover my needs.
The sales man fed me with lies, miss sold me an insurance policy and never sent me a policy document so as to cross check on what i had signed up for. When i asked for the policy document they made sure they took there time and sent it after the cooling period. Because i was on a pay monthly programme and wasn't satisfied with the policy i cancelled my membership. The next thing i get is a letter asking me to pay the whole years insurance because i had exited the contract.
Normally one would charge you about £70 for early termination of contract but these guys want me to pay the rest of the £397.34 which i would have paid if i carried on until end of contract.
These are thugs, even after asking for all sorts of documentation the service is poor, not professional at all. I am not going to give them even a penny, let the chase begin.”
Good Afternoon, I am very sorry about the service you have received from us. Again, I apologise for the charges you have occurred whilst being insured with us. I would like to investigate these figures and see if they are correct and to also see if there is anything I can do to turn this around for you. We take feedback like yours very seriously and I would appreciate the opportunity to offer some help. Please pop me an email directly to: Reviews@goskippy.com so we can discuss this further.
I look forward to hearing from you.
Kind Regards
Georgia
Good Afternoon, I am sorry for the charges you have occurred. If you feel these are incorrect I would like to investigate this and see if there is anything I can do to turn this around for you.Please pop me an email directly to: Reviews@goskippy.com so we can discuss this further.
I look forward to hearing from you.
Kind Regards
Georgia
“Absolutely the worst customer service. I have had to set aside 1 hour every time I wished to speak to your company and spend more time on hold (usually more than 40 minutes) than I have speaking to advisers. The company are suppose to refund me more than £97 and have passed me between advisers every time I have called, even expecting me, as the customer, to visit my bank on more than one occasion to locate money they have misplaced. I am still awaiting a refund and see no real solution to this problem as they refuse to issue the money via cheque or to an open account.”
Good afternoon, I am very sorry that you have had a bad experience with our customer service. I am sorry that you have had trouble getting through to us. I would like to investigate the delay on your refund and offer some help. Please pop me an email directly to: Reviews@goskippy.com with your policy number so we can start the investigation.
I look forward to hearing from you.
Kind Regards Georgia
