Good afternoon, I am very sorry to read your feedback about our service. If you still have an active policy with us I would like to offer you some help and turn this around for you. To get a better understanding of how I can help please pop me an email directly to: Reviews@goskippy.com
I look forward to hearing from you.
Kind Regards
Georgia
Hello Michelle, I am sorry to hear that you would not recommend our service. Do you have an active policy with us? If so I would like to try and turn this around for you. Please pop me an email directly to: Reviews@goskippy.com so we can discuss further. I look forward to hearing from you. Kind Regards Georgia
“Worst customer service ever, can't understand them & they read from a script & when you ask something that is not written down then it throws them & end up repeating themselves with the same answer but not relating to the questio, which is so frustrating.......totally rude, 0% on customer service big cons!! AVOID AVOID AVOID!
And don't try & make a non fault claim, they put you through to another bunch of cons "no win no fee" (solicitors) who want to charge you 25% of your final settlement!! Where most decent insurance companies have a legal team of solicitors that would include there costs on top of your final claim settlement !! They are ONE BIG JOKE!
And reading some of the other reviews I feel I am not alone, how can they get away with it? Also looks like you get a generic response!”
Good Afternoon, I am very sorry to read this feedback. I apologise that you have received bad service from our customer service agents. I would like to investigate this and offer some help. I am not aware of what stage you are at with your insurance but I would like to offer some help if your policy is still live. Please contact me by sending an email directly to: Reviews@goskippy.com. I look forward to hearing from you. Kind Regards Georgia
“ABSOLUTE NIGHTMARE ,THEY HAVE IGNORED MY 29 YEARS NO CLAIMS BONUS BECAUSE I DROVE A PRIVATE HIRE VEHICLE FOR 4 YEARS WITH NO CLAIMS IN MY VAUXHALL INSIGNIA SALOON CAR STATING IT WAS NOT A CAR THEREFORE DID NOT QUALIFY FOR ANY NO CLAIMS AT ALL , BASED IN SOUTH AFRICA AND READ FROM SCRIPTS”
Good Afternoon, Firstly, I would like to apologize for your bad experience with our company. I am very sorry for your issue with your NCD, I would like to look into this for you. Please pop me an email directly to: Reviews@goskippy.com with your policy number so we can start the investigation. I look forward to hearing from you. Kind Regards Georgia
“been with them for 3 years,found a better deal and rang them up to cancel,2days before policy ended.Inow get letters and emails from them stating i have a new policy with them.have now had to ring up twice to cancel a policy i never took out.today i got a letter from creation for a finance agreement for this policy.these clowns are holding out for the two week cooling period is over and they think they can charge me,but ive cancelled all direct debits with them. DO NOT USE GO SKIPPY INSURANCE”
Good Morning, Firstly, I would like to apologize for your bad experience with our company. I would like to forward your complaint on to be investigated immediately. We are working under a new structure and really trying to improve our customer service so I am greatly sorry if you feel you have had a bad experience with us. The new structure only started in the last few weeks and so far it seems to be working well. Unfortunately, it appears you have not had experience of this. If there is anything I can do to offer some help lease pop me an email directly to: Reviews@goskippy.com with your policy number so we can start the investigation. I look forward to hearing from you. Kind Regards Georgia
“Be aware of that company!!! They are looking only to get more money from You!! Every change in policy is increased by huge ammounts!! In my case that was 3/4 of first price.”
Good afternoon, I am very sorry to hear your feedback, if there is anything I can do please send me an email to: Reviews@goskippy.com with your policy number so I can offer some help. I look forward to hearing from you. Kind Regards Georgia
Good afternoon, I am very sorry to hear your feedback, if there is anything I can do please send me an email to: Reviews@goskippy.com with your policy number so I can offer some help.
I look forward to hearing from you.
Kind Regards
Georgia
“The most rude, bored sounding representatives I've ever encountered. Calls made for renewals, take my advice don't bother answering! Unless you want to be greeted by a hostile person who hates their job or simply don't care for customer service at all. If their staff have no incentive to help or no reason to be helpful, speaks volumes about a company I'd say. I've had several calls all with the same attitude. I've been with them for two years and am glad to be rid. Unprofessional and can only imagine how awful attempting to make a claim might be. 'We don't match quotes'. Don't give a fook tone aside, best statement made. I don't have to deal ever again.”
Good Afternoon, Firstly, I would like to apologize for your bad experience with our company. I am very sorry to hear your feedback on our staff and I will be investigating this straight away. We are working under a new structure to improve our customer service and I am terribly sorry that you did not have any experience of this. I would appreciate it very much if you could email me with your policy number so I can escalate this issue. Please pop me an email directly to: Reviews@goskippy.com.
I look forward to hearing from you. Kind Regards Georgia
“We have had the misfortune of insuring 2 cars with Go Skippy. As soon as we insure the cars we were asked to send in proof of ALL documents, passport, wage slip, proof of address and the V5 logbook - all within 3 days or they will cancel. Fortunately I had everything to hand and emailed across to them except for the Logbook - which had not arrived yet as I only purchased the car. They then kept threatening to cancel my policy if my logbook isn't sent in.
I explained it was only just bought and it will take longer than 7 days to arrive thats is just standard - I then called in and Spoke to Marcus (just got off the phone now). He said that he got an extended deadline of another 7 days for the logbook I explained to him (not that he didn't know) that it states on the DVLA site that the AIM to send it within 2-4 weeks (has only been 10 days).
After reading the majority of reviews it's clear to me that this insurance company makes money from cancellations hence their aggressive approach regarding documents. I have made logs of all calls and email correspondences and if it does get cancelled (if V5 doesn't arrive in next few days) then i will lodge a formal complaint to the FOC.
I suggest everyone takes the same approach with these scammers - how they can operate like this is beyond me.”
Good Morning, Sorry to hear your feedback, If there is anything I can do to help please pop me an email directly to: Reviews@goskippy.com with your policy number. I look forward to hearing from you. Kind Regards Georgia
“First took out insurance paid £108.78 deposit. Then I had to amend this policy due to me losing no claims bonus took another £82.96 deposit then when I cancel my policy you can only find £82,96 deposit. NO customer service. Now you are taking away £20 and £2,00 for use use of 2 days.disgusted is an understatement. Never use you again . I shouldn't have to proof this it should be on record and I have read other reviews. I would rather pay extra then go with you again.”
Good Morning, Firstly, I would like to apologize for your bad experience with our company.
I am sorry that there was an issue with your NCD. I would like to investigate the charges which you occured and see if I can offer some help. Please pop me an email directly to: Reviews@goskippy.com with your policy number so we can start the investigation. I look forward to hearing from you. Kind Regards Georgia
“I've only just taken out insurance for the first time with you and never again. I did make a mistake and put on the site that I had 8 years NCB when I only had 7 and will pay any monies due. Did contact you straight away and was told via email that it was an extra £70's, 20 for the mistake and a £50 admin charge. I also asked you why I was quoted £214 on the website but than you took out £244, £30's more. Had 3 emails from different people and have responded every time asking if you could answer my queries before making payment, no response from you till today when I get an email telling me my insurance will be cancelled in 7 days. As a new customer I would of thought that you would of wanted to keep my business, not treat me so rudely but not replying. I have no option now but to call you and pay the extra which considering other insurance companies will change policies for free or the normal £25 admin fee, I have 3 bikes, another car and a campervan and know what they charge. I'm hoping that someone who cares about their customers will read this and contact me. Have noticed that majority of reviews are from dissatisfied customers, I can understand why now.”
Good Morning, Firstly, I would like to apologize for your bad experience with our company. I will forward your complaint on to be investigated immediately. We are working under a new structure and really trying to improve our customer service so I am greatly sorry if you feel you have had a bad experience with us. The new structure only started in the last few weeks and so far it seems to be working well. Unfortunately, it appears you have not had experience of this. I will make it my personal mission to ensure this is resolved for you. Please pop me an email directly to: Reviews@goskippy.com with your policy number so we can start the investigation. I look forward to hearing from you. Kind Regards Georgia
“If i could star this lower than a 1 star i would set it to a -100 for this company!! Set up a policy online 25th November 2016, yesterday the 6th december they emailed to say that thethey have refunded me!! They cancelled my policy the same day apparently but have not told me until yesterday. They also have not refu des my money! Currently waiting on a so called senior manager to do an investigation. Customer service levels are zilch and they honestly do not have a brain cell between them! 7 different staff members i have spoken to to and not one can give me a straight answer. One terrible company avoid them at all costs!!”
Good Morning, Firstly, I would like to apologize for your bad experience with our company. I will forward your complaint on to be investigated immediately. We are working under a new structure and really trying to improve our customer service so I am greatly sorry if you feel you have had a bad experience with us. The new structure only started in the last few weeks and so far it seems to be working well. Unfortunately, it appears you have not had experience of this. I will make it my personal mission to ensure this is resolved for you. Please pop me an email directly to: Reviews@goskippy.com with your policy number so we can start the investigation. I look forward to hearing from you. Kind Regards Georgia
“I received a quote from them and because I couldn't do an online payment I called them they got the registration wrong and said they wouldn't do it under the same quote although it was their mistake. So I said forget it went with someone else. I then relieved a letter from then months later saying my insurance would be cancelled with them. Slightly confused I called them got through to someone who kept me on hold for 15 mins so I hung up. I then received another letter to say the insurance was cancelled and I needed to contact them to arrange the outstanding balance of £149.60. I've checked with the company that I insured with everythings fine im still insured and I paid the policy in full. So I have no idea what goskippy are on about!”
Good Morning, Firstly, I would like to apologize for your bad experience with our company. I will forward your complaint on to be investigated immediately. We are working under a new structure and really trying to improve our customer service so I am greatly sorry if you feel you have had a bad experience with us. The new structure only started in the last few weeks and so far it seems to be working well. Unfortunately, it appears you have not had experience of this. I will make it my personal mission to ensure this is resolved for you. Please pop me an email directly to: Reviews@goskippy.com with your policy number so we can start the investigation. I look forward to hearing from you. Kind Regards Georgia
“They cancelled my insurance within the 7 days, would not give me ANY of my first payment back, then went on to take the second payment and not wont give me that back either.”
“Bunch of Cowboys.
I paid £270 deposit then received a letter from them telling me they was going to cancel my policy as they had not received my driving license details. This letter arrived the day before they was going to cancel the insurance.these details had been sent but they said they never received them.i agreed to send them by email so I did this. I got a text from them saying insurance cancelled as they couldn't open the email. This was on the Saturday and on the Monday they took the dd £114 out of my bank. I rang them and they told me that they can't refund any of the money paid as the policy was cancelled and if I want insurance I would have to set up a new policy paying another £270 deposit. This company will rip you off. I will be ringing trading standards. Avoid these clowns as you will be sorry”
Good Morning, Firstly, I would like to apologize for your bad experience with our company. I will forward your complaint on to be investigated immediately. We are working under a new structure and really trying to improve our customer service so I am greatly sorry if you feel you have had a bad experience with us. The new structure only started in the last few weeks and so far it seems to be working well. Unfortunately, it appears you have not had experience of this. I will make it my personal mission to ensure this is resolved for you. Please pop me an email directly to: Reviews@goskippy.com with your policy number so we can start the investigation. I look forward to hearing from you. Kind Regards Georgia
“I think even giving these are 1 star is a bit of a joke . But you have to to get your point across . My bank as missed a payment and these decided to cancel my policy I've had no letter saying it's going to be cancelled they just did . They sent me a letter on the 24th of November 10 day's ago whats only just arrived on the 4th December and they want £206 off me yes what ever . Like people say you can't even understand what they are saying on the phone and as for them sending your policy through email can't even understand that I opened my email from go skippy and I got just the go skippy sign and you can't talk to em on the phone . I would hate to put a claim in to these jokers . If any sense don't use em even if you think they are the cheapest quote ????”
