“Appaling service - There was a mistake on my insurance policy from Compare the Market .com
and they are charging me £60 to chantge a date in the licence
Im cancelling my policy but the customer services team dont have a calue and the omnly way to cancel is via email whgich you dont get a reply.. i am left without insurance and stranded...
You get what you pay for - this is cheap and appaling ...
Avoid.”
“*I canceled my car insurance with those people after one year only. The reasons are simple:
1. They increased the policy amount on my policy 20% more because I did not pay a deposit for my first year.
2. Unprofessional customer agents who are extremely rude and unhelpful at all.
3. When I cancelled my policy I had to speak to 4 agents for more than 30 minutes who kept transfer me between each of them without any further help by them.
4. They charged me £50 for changing my address and did not send me any confirmation email for that, even when the agent promised that he will do that within minutes but I did not receive any thing!!!.
5. When they sent me the renewal document, they stated that I have to pay £50 + cover for the time until my first year policy ends if I called them after two days from the date of their letter.
6. Their customer lines are BUSY ALL THE TIME!!!.
**My advice that you better go with well-known company and pay more other than go with those cheap company. Plus, this hassle is only to cancel my policy but imagine if I had to make a claim!! that would be a disastrous.”
“*I canceled my car insurance with those people after one year only. The reasons are simple:
1. They increased the policy amount on my policy 20% more because I did not pay a deposit for my first year.
2. Unprofessional customer agents who are extremely rude and unhelpful at all.
3. When I cancelled my policy I had to speak to 4 agents for more than 30 minutes who kept transfer me between each of them without any further help by them.
4. They charged me £50 for changing my address and did not send me any confirmation email for that, even when the agent promised that he will do that within minutes but I did not receive any thing!!!.
5. When they sent me the renewal document, they stated that I have to pay £50 + cover for the time until my first year policy ends if I called them after two days from the date of their letter.
6. Their customer lines are BUSY ALL THE TIME!!!.
**My advice that you better go with well-known company and pay more other than go with those cheap company. Plus, this hassle is only to cancel my policy but imagine if I had to make a claim!! that would be a disastrous.”
“this company has many hidden charges and they will make you pay for their mistakes. if you try to solve it by calling them they will keep you passing from credit department to sales department and to customer service. where you have to repeat your whole story. they charged me 550 pound for 10 day insurance even when i tried to cancel it before 14 days they denied it. it was fault of one of the customer service but still i have to pay for that. so friends be careful with this company. if you need more information just give me comment i will provide you with everything.”
“Shocking company - how they are allowed to still be in business is beyond me.
AVOID AVOID AVOID
Robbing charlatans with the worst customer service going.
DO NOT USE”
“I so wish I had came across this site before going to them!!
Avoid like EBOLA they are terrible.
So many e-mails off them asking for this and that,...then to be told they wont except NCD!!!
Had a van for 8 year's never had any problem changing insurance,...Save yourself!! DONT WASTE YOUR TIME!!”
“After ringing this company to find out where to send my ncb too as my previous company would not email it me took 5 phone calls for them to tell me 1 women I couldn't understand 1 bit , finally someone understood had I intended to do and took me 20 minutes to make out what he was saying when spelling out the address , WORST CUSTOMER SERVICE EVER HAD IN 10 YEARS”
“They refusing to send my ncb out to me I have asked for this several times has I need them for my new insurance company yet I can't renew because of this company never take insurance”
“don't you dare and deal with such a company , when you speak to them through phone for a several times , every single time a different agent responding your call telling you a different proceedure to do , THEY KNOW NOTHING . and up of that they are so rude coz they shut the phone down while talking to them
or they transfer your call to an other department , or they put you on hold for nearly 15 min
they never respond Emails
they sent me a quotation for the next year which is more than double price than the current year( the same car) , although i am an existing costumer with them , they should provide a discount for the following year , not to double the price
if you wanna headach , stay with this company”
“Do not use go skippy I was with go skippy for 2 year I renewed In July to start the first of august after paying deposit first monthly instalment would be 1st of September I had an incident on the 10th but didn't claim atall but lost the car so I needed to cancel my insurance so after ringing 5 times been passed from one African person to the next I finally got them to understand I wanted to cancel and not claim where I was told I had to email having emailed 2 days ago I hear nothing back so I can't sort any insurance for a new car because I am waiting to hear on my no claims certificate n if I get a cancellation fee although I don't think I should as I had their cover for 10 days this year I think they got enough with the 260 deposit I payed but like I said I am still waiting I'd getore sense out of my 4 year old also I asked to complain about the fact I had to email to cancel and couldn't actually speak to an actual person who can deal with the cancellation and she replies to complain you have to email to complaints so no real person to talk to their then either pissin jokes”
“Like talking to a brick wall, every email responded to by a different member of staff who does not seem to know anything about my case. I bought the policy through comparethemarket.com for £310.18 and admittedly I'd missed the part about disclosing points on your licence. To confirm my contract with Goskippy they requested all the usual documents and the points (3 points) came to light to which they responded there is a material discrepancy in my licence information. They tried to charge £86.04 + £50 administration fee on top of the original premium. Before responding to this letter I updated my information on comparethemarket.com and requested new quotes. Goskippy came up at the top of the list again with exactly the same amount as the original quote (£310.18) even in light of the points information.
I am now trying to cancel the policy with them as they wont drop their charges and fees but they are still trying to get me to jump through more hoops, charge me for the time all this emailing to and throw has taken (5 days) and charge admin fees.
meanwhile I have no insurance, the worst experience I've had of buying car insurance in 12 years.
Luke Ableman”
“Well here is another negative review for this company.
Care team is laughable, NO IDEA what they are doing, round in circles to add someone for a temp driver.
Followed by a simple ' Sorry we cant do that '
Avoid this company - complete joke.”
“Do not use this company!!!! Was with them for 2years my insurance never went down even with 2 years no claims. I bought another car 2 month before my policy on old car was due to run out and they said they would not insure me on that policy so they said I was going to lose my year no claims due to this and it was up to me to cancel my policy then get charged the fee and then start up a new policy pay a new deposit etc! They were not helpful at all”
“I see so many bad complaints about cancellation of policy, my advise here is make certain not to change cars within the 12 months of contracts or these sharks will eat you up, they are Bastards waiting to be fed.”
“The worst insurance company I've ever used in my life AVOID AVOID AVOID this insurance company, they couldn't help me with a simple thing which's change of vehicle for a week and still waiting to do that for me
...will never use this company again after I finish my yearly contract.”
“DO NOT go with this company! They are terrible for customer service and we have been robbed by these people. They have been rude and non helpful for us, we gave them all the relevant information and they said we didn't provide it so cancelled our insurance without telling us. They repeatedly put the phone down on us when we phoned them to question what was going on. We are disgusted with the way we have been treated. Again! DO NOT use this company.”
“This company should not be allowed to continue trading, over charge for change of details renewal cost over 50% higher than previous year and then to top it all they conveniently loose all proof of no claims when you decide to cancel and insure with a reputable company. there nothing but thieves cowboys and liars”
