Hi, thank you for your review. We are sorry to read about the poor experience you have recently had with us regarding the cancellation of your policy and letters that were sent. It is not our intention to make our customers feel bullied or threatened so please accept our sincerest apologies if we have made you feel this way. We do appreciate this type of feedback and we will be looking into this further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Bastards cancelled my insurance after a month took my deposit and trying to add 425 pound onto the dept they must be dreaming because they getting nothing and I want my deposit back aswell idiots”
Hi, thank you for your review. We are sorry to read about the poor experience you have recently had with us regarding the cancellation of your policy and letters that were sent. It is not our intention to make our customers feel bullied or threatened so please accept our sincerest apologies if we have made you feel this way. We do appreciate this type of feedback and we will be looking into this further. Thank you.
“Horrible company absolute rip off merchants wanted 700 pounds up front as changed policy was with them 3 weeks and they also wanted 675 pound cancellation fee disgusting”
Hi, thank you for your review. We are sorry to read about the poor experience you have recently had with us regarding the cancellation of your policy and letters that were sent. It is not our intention to make our customers feel bullied or threatened so please accept our sincerest apologies if we have made you feel this way. We do appreciate this type of feedback and we will be looking into this further. Thank you.
“Destroy my claim low money and man come check it round my car how much cost repairs as man didn't knock it my home without let me know
NEVER AGAIN THIS INSURANCE HELL MY BMW GARAGE WANT CHEAP PARTS I don't accept it thanks for loss everything.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. Thank you.
“Appalling service!
I bought GoSkippy Premium Insurance (policy ref.PAKP13BR01, underwriter Somerset Bridge) as have caring responsibilities and wanted to ensure to have an alternative car if there was any incident. I made a claim (reference: BC697469) on 15th September due to an incident and today has been 7 days and the car is still in my driveway.
The underwriter Somerset Bridge allocated the repair distributor to a Vizion Network but could not find a 'manufacturer-approved garage' for 5 days (in a city like Manchester) after the incident and could not provide a timeline.
Consequentially, I was forced to find my garage and pay GBP 200 for using the garage; not to mention I am not eligible for a courtesy vehicle with this scheme and had to arrange my vehicle pickup/drop to the site.
Despite all of this, it's been 7+ days and Somerset Bridge has not approved the new estimate and I've had no comments from any of the parties involved.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“The communication and what they actually required was terrible. Most of the staff didn’t have a clue about what was going on and if they would’ve stated 2 months, yes 2 months ago the actual underlying reason for they’re multiple documentation requests (1 at a time, 1 by 1!!), then I wouldn’t have suffered 2 months of complete stress!! They wanted me to produce a fraudulent document and I refused to do it!! I provided them with many legal documents and legal id, without knowing the reason why?? I explained to them by phone and email of my situation and that I was changing my living address as I moved into a property 1 day before I purchased the vehicle. They have caused me nothing but stress, ruined my holiday and I received a warning at work as I was on the phone to them for an hour when I only had a 45 minute break!!! I will never use them again, and strongly advise others to do the same!”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Go skippy have the worst customer service I have ever experienced in my life. I called to add an additional driver and was told I'd be contacted in 48 hours as they need to speak to underwriters. This happened 4 times each time I called 48 hours apart. I was then finally given a quote and when discussing, the advisor hung up the call and didn't call me back. I finally called back twice and got through. I was also being charged an admin fee over the phone which was £15 more than online although the online portal directed me to call and discuss over the phone. It's been a terrible experience and the customer service is absolutely awful.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Your quote was totally ludicrous, in fact it was over triple what we were quoted on the comparison website. Needless to say we won't be taking it up and will never contact you again!”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
““Awful place, insurance was up for automatic renewal I realised the price had increased so I phoned to ask why and that I will look elsewhere in the meantime, agreed that if they do not hear from me it will automatically renew. I didn’t contact as no need due to automatic renewal to discover they cancelled my policy! Was s left with no choice but to pay a £90 deposit, now have to pay £85 on the 8th even though I was told no payments until the 26th (my normal pay date) so now because of someone not listening properly I’m nearly £300 out of pocket, nearly an hour on the phone to them and no luck or any understanding. Awful service.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I strongly advise against using this insurance company. I purchased a policy and paid a deposit for monthly insurance. However, I had to cancel the policy within 27 days, and they charged me an extra £313.46. I had a terrible experience and spent a lot of time trying to reach them, but they refused to help. Based on my personal experience, I would not recommend this company to anyone.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“The worst insurance company by far, DO NOT USE THESE SCAMMERS, they took 186 pound then cancelled my insurance, disgusting company hope they go under.!!!”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Awful place, insurance was up for automatic renewal I realised the price had increased so I phoned to ask why and that I will look elsewhere in the meantime, agreed that if they do not hear from me it will automatically renew. I didn’t contact as no need due to automatic renewal to discover they cancelled my policy! Was s left with no choice but to pay a £90 deposit, now have to pay £85 on the 8th even though I was told no payments until the 26th (my normal pay date) so now because of someone not listening properly I’m nearly £300 out of pocket, nearly an hour on the phone to them and no luck or any understanding. Awful service.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Very poor and unprofessional customer service! I called on 14 August saying please don’t renew my car automatically! Give me a call first to confirm because there was a big jump in price! The money were taken and the customer service was so rude speaking to me as if I was an idiot!!”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer concerns very seriously and appreciate any feedback. Please could you email me your vehicle registration along with your postcode to reviews@goskippy.com. We can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer concerns very seriously and appreciate any feedback. Please could you email me your vehicle registration along with your postcode to reviews@goskippy.com. We can then locate your policy and assist you further. Thank you.
“They’ve cancelled my insurance because 2nd driver had an EU license (which they didn’t state anywhere when joining) but it could of been easily fixed if they spoke to me on the matter and could of taken him off then it would of been resolved, he is my father in law from Ireland who comes over every month and wanted a ride but they jumped to take me off straight away after I gave them all the documents they requested which was a 4 week process as different employee over the phone was asking for different stuff. So all in all was a hole big waste of time !!!
Customer service was fairly okay but poor communication between themselves throughout the company, different employees told me one thing and another told me another on a case that was on going. Didn’t seem to understand company policy.
As well as trying to sort this situation out you cannot speak to head office over the phone only by email which says it can take up to 4-6 week for a reply which won’t help at all as then the insurance will have already been cancelled.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
