“Had a quote for £386, payment would not process. Phone customer services who said they could process the quote, but they would charge me £20. Told them that I wanted to process the quote online but their website would not allow me. They refused to do anything and would not wavier the £20 fee. Had to do another quote which was the exact same policy at £405. Ridiculously still £1 cheaper than paying their admin fee! Hope that if I make a claim their customer service is better!!!!”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
““Your company is an absolute disgrace. Hidden fees, outrageous cancellation charges, and a complete lack of transparency. Charging customers £359 to cancel a policy is daylight robbery, and the way you sneak in additional charges is nothing short of unethical. Is this how you treat loyal customers? Shame on you for exploiting people with these shady practices. I’ll make sure everyone knows to avoid your services at all costs. #GoSkippyScam #TerribleService #CustomerExploitation”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“For every change you will be charged, even with the so called “portal” where you can manage your policy, except portal is just where you can see your documents , any changes you still have to speak with an assistant.
Hilarious cancelation fee. Wouldn’t recomend.
1/4 of your renewal price , will be broker fee.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“They settled the my case with third part paid my damage and now i relaise they take 2 months direct debit and go skippy insured my nothing for two months and when i said why they said you have to call us to settled ?? Ridiculous!you have to have another real insurer to protect from this scams, claim lines summerset bridge,ax,and go Skippy together but they not together in some points when they need to .i dont recommend stay away from them. They dont settled payment and keep taking payments.thief company.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Signing up to Go Skippy was easy and the communication was clear. I had completed all the online information but at the end of the process I was then asked to phone to confirm my identity. I was charged £20 for the phone call wicked pushed the premium cost up. I had already taken the time to complete the administration manually myself so it would be great to have the £20 refunded please! Otherwise, setting up a policy was fairly smooth and the customer service agent was friendly.”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“got my first years insurance with this company. whilst it is cheap i was told on the phone that fully comprehensive insurance covered everything damage wise. however 6 months into my policy ive had damage to windscreen. called up to place a claim to get it fixed and have now been told that my fully comprehensive policy does not cover windscreen damage. and the only way i can add it on is by paying the remaining £1,348 + £75 fee to cancel my policy and then buy a new one to be covered. what an absolute joke of a company.”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you
“Your paperwork does not match your online application and therefore risks invalid claims. Not good news for clients. Also customer services refuse to talk about it.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you
“Awful service. Do not use.
Trying to charge £220+ to cancel a policy in the last few months. Making out that there is an open claim when there isn’t and never has been. Terrible patronising customer service. They deserve 0 stars.
Total charlatans.
Avoid at all cost.
Awful”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I was recommended to renew my car insurance with this company. I have to say that after making 3 attempts on line and 2 attempts by phone, the recommendation was ill advised, and I feel that the company is either incompetent or a sham. Please be aware that henceforth I shall inform anyone I speak, with regarding car insurance, what a load of rubbish you are.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you
“I got my breakdown cover from GoSkippy (who apparently use RAC, I found out later. I called the customer service for breakdown cover assistance and a woman called ‘Kay D’ who was hiding her last name and probably not even being honest about her name, took all my personal details and told me I need to call another number for breakdown cover as the number I called was for car insurance Why the hell did she take all my details when she knew I called in for breakdown cover and not car insurance.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you
“charged £35 administration fee to change my policy, which went up by about £12 overall, all well and good you say, however this fee was charged MONTHLY when I approached them to say they made a mistake and had in fact continued to take the one off administration charge, they stated no error had been made despite the fact that on the paperwork itself it was described as an administration fee. TOTAL SCAM DO NOT USE THIS COMPANY!!”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Trying to receive a quote to add someone on to my policy and apparently they can't offer me one and expect me to ring on a Sunday when the offices are closed, the portal is useless and I really wouldn't recommend going with goskippy, really disappointed on the customer service and the way it's presented.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
