Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Review: Go Skippy Car Insurance
★☆☆☆☆ (1/5)
Heartless Response During Family Tragedy
I recently experienced the devastating loss of both my father and grandfather in quick succession. While dealing with two bereavements and funerals, I understandably missed Go Skippy's renewal emails for my car insurance.
When I called to explain my situation, I was met with complete indifference. Their "computer says no" attitude was maintained by THREE different representatives, including their supposed "head of complaints/customer service." None showed any empathy or willingness to help during this difficult time.
What I discovered was shocking:
- No automatic renewal option (incredibly outdated)
- Renewal notifications sent ONLY via email (no phone calls, texts, or postal mail)
- A mere 5-day grace period after renewal before automatic cancellation
- Refusal to reinstate my previous policy despite exceptional circumstances
- Attempted to charge an additional £700 for a new premium
Even more concerning was that their "customer service manager" appeared powerless to make any decisions or exceptions. When asked about her actual role and responsibilities, she couldn't even provide an answer!
Go Skippy's complete lack of compassion, inflexible policies, and absence of leadership is truly appalling. They've demonstrated they have no interest in supporting loyal customers during difficult times.
I strongly advise anyone considering Go Skippy to look elsewhere for their insurance needs. A company that shows such disregard for customers during their most vulnerable moments doesn't deserve your business.”
Hi, thank you for your feedback.
My most sincere condolences.
We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I am trying to get to insure my car but because the payment didn’t go through initially the screen is showing can’t retrieve quote so I can’t move forward with my intended purchase of car insurance”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Got to be honest I had insurance with them. And because I hadn’t sent the paperwork they needed. Yet no call or email. They sent straight to debt collectors. Very dirty company. Wouldn’t recommend to anyone”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“If I could give zero stars I would! Worst insurance company I have had to deal with in 22 years of driving! Going cheap isn’t the best. You get rude staff when you have a customer query, The online portal is so out of date and of poor quality, If you can’t use the portal to change your policy just give the rude staff a call and they will charge you an additional £15 just to talk to them! Absolute scam! They make it unusable for that reason they want to call and take more money. I wouldn’t recommend this company at all.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“No policy documents sent and unable to access their portal to view or download documents. On managing to speak to customer serice I was told that policy documents would be e-mailed and a link to access their portal would be sent but none of this was done. Seems to be a scam outfit.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Competitive premium albeit high excess sum built in.Clarity of cover provided on website.Website easy to use showing premium plus extra cover premiums.Cannot comment on service provided in relation to dealings with claims.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Avoid! I have never experienced such bad customer service! we have our van insured with them and had to call to update an address change and add another driver as this can't be done on the portal. I called and waited 49 minutes until I got through to someone just for them to advise me I had been put through to the wrong department, I let them know I had already waited 49 minutes to get through to them. I asked how long would I now need to wait after they transfer me through to the correct team. they advised it wouldn't be long at all, it has now been 2 HOURS & 22 MINUTES. A total of 3 HOURS & 48 MINUTES... and I am still waiting!”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Customer service is terrible and staff where not helpful. your staff clearly do not know what they are doing as they contradicted what was on your website. Will not be using this insurance company again, I would advise anyone thinking of using this company to look at other places. Will definitely have better experience.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I was very impressed with the person I spoke with when purchasing my insurance on the phone,he was very polite and helpful I would recommend your company to anyone.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Ok for a company if you never need to actually change anything.
I had to wait 4 days for a call back to get a quote on changing my car, when they called back they said it’s a £50 admin fee for the change in the policy + the difference for the car to be changed- new car is actually a cheaper insurance group yet they added £70 to change.
I then asked about cancellation to the policy because other companies have quoted much cheaper, this is the worst part.
So the cancellation fee is £75. Plus because I pay monthly I also have to pay the creditors fee (they couldn’t actually give me the price of this while on the phone) but said it would be roughly £50, then I also have to pay a % on top of that for the outstanding credit to actually get refunded to me meaning that I would be roughly £200 out of pocket and the refunded total would be far less than the £200.
If you don’t intend to change your car while on the policy and you don’t need to pay monthly then you may have a better experience, but in all honesty I wish I never picked this company and would never pick them again no matter how much cheaper they appear.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“I ensured my car with them which was easy. I had to get rid of the car within eight weeks Of Getting
the insurance. The Policy was £400 I have now cancelled the insurance. Which has cost me £311 . I was told there was nothing else to be paid. I have now had seven emails in a week demanding £152 or , it will be taken to a Collecting agency. Problem still continuing . So be very careful”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“For some reason, the computer system would not let me buy car insurance.
I can ring an agent to do it over the phone but it will cost me an extra £20.00 to do it!
So I am going to a different company. Sorry Skippy.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
