“Discusting to say the least. Overcharge you for why you have allready paid for. They add on any fee they can. I'm 20 and got charged £350 for cancelling alone (the day I cancelled is the day the direct debit came out and thought I'd be getting a refund after the cancellation fee is taken off) and they still charged me more. Never insure with these people. Jokers”
“Decided not to make a claim when crashed my car. They made me pay the full year upfront and wouldn't even let me add my new car on.
I had to pay £2451.08 for making no claim RIP OFF”
“Happy to take my money for 3 years.
A Driver failed to give way and ploughed into the side of my car.
Contacted GoSkippy/Eldon and opened a claim 4 days ago. I can't get to work due to the damage to the vehicle (Body work contacting tyre). I've heard nothing regarding it even though I've submitted all the necessary evidence and currently have my battered car which I worked hard and saved up for just sat there.
The only way I got a response was to submit a complaint which low and behold was just passed to someone else.
Absolutely livid over this situation.”
“I had changed my vehicle over to another car paying go Skippy money to do that.
Someone took my car without permission and when I went to recover it go Skippy made this the most difficult experience of my life ... As the person who took it was now being dealt with by the police Go Skippy would not give me the help I need to recover the vehicle
I would advise anyone with Go Skippy to cancel your policy as the custom service is the worst you'll receive...Promise...Cindy Oliver...shows that we mean a pay cheque..nothing more”
“They have failed to refund me some money for a change of address. I have rang up and emailed countless times and the customer service is appalling. They will not issue a cheque even though the account they want to refund to is no longer in use”
“very miss leading company cancelled my cover after 4 months as apparently had insurance cancelled before which wasn't true lost my deposit and then had to find another company and start again”
“Customer service is complete rubbish not helpful at all enjoy your poor reviews go skippy il be telling everyone to go skip this rubbish insurer ha reputation will go down don't take Micky out people you will all be looking for jobs soon haha”
“Awful service, rip off merchants who have no idea what they are talking about on the phone. Couldn’t get a requested document to them in time due to being away so emailed and explained it’s been requested and they will receive it within 2 days. They just cancelled the policy without informing me and said I owed them £300 for the privilege of insuring me for 2 weeks due to documentation charges! Awful people on the phone and would not recommend them to anyone”
“My son paid around £800.00 for his motorcycle insurance with this outfit, his bike was stolen, with witness accounts, they have just now refused to payout because he had not chained his motorbike to something, this is difficult because there was nothing to chain it to.There is as far as I can tell nothing about chaining the bike to anything.He parked the bike in a very tight spot, but witnessed accounts said 4 people managed to lift it out of the gap before taking the bike away. They were quick to take his money, quicker than the thieves. Seem Go Skippy are similar as to them. Never use them again, and would not recommend them.Next course of action is the ombudsman”
“Bought Insurance unfortunately I skidded on Ice landed in a ditch the car was a write off they were good at first arranged for transport to get me home and to get the car to the Garage this where it ended, Not once did anyone from the Insurance company contact me again I had to do all the phoning practically begging for the claim to be settled they then had the ordacity to cancel my policy sighting the risk was to high for my cover to continue my last word on this is buyer beware!!!”
“no correspondence then letter to cancel policy 5 days after it was cancelled i asked them to send me a copy of correspondence under freedom of information and they ended chat on 4 occaisions”
“Absolutely abysmal customer service -
At one point I thought I was applying for a mortgage with the information they were requesting. Lots better choice out there.”
“I Requested a Comprehensive policy including business use and paid the premium in full.
Only noticed ( my fault) 8 months later when I needed my documents for work purposes that Business use was not included in the policy.
Contacted customer services who told me that the underwriter Southern Rock will not insure business use when I went to add it to the policy for the remaining 3 months.
Not only was I miss sold the policy but the only thing they could do was provide me with another quote from today for a year and that I,would lose 3 months cover AND be charged a cancellation fee! Absolutely shocking.
If you use is company check every fine detail of your policy otherwise you may be conned as I was.”
“AVOID AVOID AVOID AVOID AVOID
CAN NOT BELIEVE GOSKIPPY ARE ALLOWED TO DO BUISNESS THIS DAY AND AGE IN THE UK.
ARE THERE ANY REGULATIONS ON BIG COMPANYS TO STOP THEM DEFRAUDING INDIVIDUALS OF OBSCENE AMOUNTS OF MONEY.
GOSKIPPY ARE FAILING TO PROVIDE QUALITY CUSTOMER SERVICE AND ARE TREATING THERE EXISTING CUSTOMERS WITH THREATENING DEMANDS FOR MONEY WHEN THEMSELVES HAVE MADE CLERICAL ERRORS AND MISOLD PRODUCTS WITH MISLEADING INFORMATION ABOUT THERE FEES AND ALSO THERE HIDDEN EXTRA COSTS WHICH ARRIVE LATER BY EMAIL.
DAYLIGHT ROBBERY GOSKIPPY WITHOUT THE BALACLAVA BUT INSTEAD WITH A SMILE 😁”
“I have never in all the years being insured have I ever been with company that is rude and dishonest and constant! Harassing coz a DDR was bombarded with texts phone calls emails ! the only people that was very understanding was the finance creation part of this insurance agency they wer polite and understanding shame they are working with rude arrogant overseas telephone people !”
Good day,
Thank you for the feedback.
I am sorry to hear about the service and inconvenience you have received through Goskippy. I would like to investigate this further and offer some help. Please contact me directly with your postcode and vehicle registration to: Reviews@goskippy.com From there we will look into this issue and do our best to resolve it for you. I hope to hear from you soon.
Kind Regards,
