“If I could give this company minus 100000 stars I would, there just thieves, con artist, and boy they are happy slappy with charges they just keep adding and adding and adding. Make every excuse to ensure you don’t get a penny and that it cost YOU not them. I am reporting them to Trading standards and i suggest anyone else on here who isn’t happy does the same, never had this issue with other insurance companies.”
Hello,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with the fees. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
Hello Tony,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with your experience with GoSkippy. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
“Absolute Rubbish. Terrible customer service, gave all my documents for proof even then they were asking for my latest utility bill, wage slips. Right dodgy company. Keep Away.”
Hello,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with our customer service. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
“Do not go near this company rude unhelpful want to charge the earth to change vehicle to a smaller one 300 pounds more expensive than top insurance company and want to charge 5 times more to cancel what a joke”
Hello,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with our prices. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
“I have to pay £250 because I cancelled my policy after 5 months.
Those are the fees that I had to pay:
CANCELLATION FEE
BROKER FEE
FINANCE FEE
INTEREST CHARGED BY CREATION
LEGAL COVER
BREAKDOWN COVER
VEHICLE REPLACEMENT
I have to pay the full add-on products cost, even if I used them just 5 months.
So dear friends, read carefully their terms.
As they said:
"The charges would apply as per our terms of business."”
Hello Alin,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with our fees. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
Hello Shibin,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with Go Skippy. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
“I am goskippy customer and few months before I tried to contact with them as I wasn't sure what is my insurance cover. however, the guy who answered my phone asked "If I am in trouble" and when I said "no" then he said they are not dealing and they changed their phone number, obviously I reacted and said "this is a very important changes and why I am not informed about this", he couldn't reply. Seriously I was in a state to don't know what to do if I really need to make a claim until last week. Last week Goskippy, contacted me to renew my annual insurance by text, phone calls, and email.... then I received text message was saying they are taking care of me and will take money from my account! they couldn't. I said myself what I am going to lose, they are the cheapest, let's renew and guess what happen? the phone number is missing on their email!!! you are not able to communicate with them!!! exactly the same experience when I need to contact with them last summer. But if you check the attached file you will find a different phone number for renewal team!!! so what is my plan? pay bit more and feel safe.”
Hello Ali,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with the communication you have received from us. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
“I note that the good reviews are from customers that have not had to contact the company to change anything or make a claim. PLEASE CHECK THE COMMENTS ON THE FACEBOOK PAGE BEFORE GIVING A PENNY TO GOSKIPPY!”
Hello,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with claims procedure. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
“Cowboy company took 2.5 weeks to cancel a renewal I NEVER agreed/signed. Wanted to charge me £75 for the priveledge AND 3 weeks on I am still trying to obtain my NCD certificate! Just look at their reviews on facebook! Abysmal!!”
Hello,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with our fees. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
Hello,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with fees for cancellations. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
“With your South African call centre what do you expect the admit they wrote the wrong email.. cancelled the policy as result of this was nit there fault”
Hello,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with our phone lines. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
“Shocking bandit company they canceld my policy because I said I had my licence 10 years when I actually had it 10 years and 1month and charged me a cancellation fee i didn't cancel it you dumb asses did do not trust these there crooks”
Hello Adam,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with our phobnelines. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
“Absolute cowboys DO NOT under any circumstances take a policy out with these people - these same people who think that paying nearly £70 per month for a policy that doesn’t include taking your children to Nursery or the basic necessity of driving yourself to work so that you can afford there extortionate fees is acceptable!!! They’ve ripped my wife of for Months and now that she’s had a genuine accident the weasels refuse to pay anything out leaving us the cost of two cars repairs 6 weeks before Xmas!!! It chokes me that I’ve had to give them even one star just to get this review published I wish I could give them a million minus!!! Avoid them like the plague - the sooner there out of business the better!!!”
Good morning,
I am very sorry to receive your feedback regarding our sevices, I am sorry that you have had trouble getting through to us on the phone lines. I would like to investigate this and offer some help. Please contact me directly with your postcode and vehicle registration to: Reviews@goskippy.com
From there we will look into this issue and do our best to resolve it for you.
I look forward to hearing from you.
Kind Regards
“I have been driving for over 20 years. I passed my driving test in one of the EU countries in 1998 and I decided to swap my full EU driving licence for the UK one last month which DVLA issued very quickly. The initial quote based on 20 years driving experience without any accidents came to £288.70 However, when I called them to discuss the quote, the price rocketed to £581 as my UK licence was only issued last month. I then spoke to a number of other insurers who agreed with me that my driving experience is 20 years as stated at the back of my driving licence (1998) and their quotes remained the same. Would not use Go Skippy as very short-sighted.”
“AVOID!! The worst company i have ever used. Very unproffesional and will take your money. Then a week later cancel your insurance policy. Then request you to pay an additional fee for them cancelling it.”
Hello,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with the cancelation. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
“Over priced premiums, and very unprofessional and unhelpful customer service. Everything might appear to be going smoothly, but just wait until you want to change something!! They confuse you to the point you don't know what you're paying for or how much, then they won't help when you ask them to fix it.”
Hello,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with our customer service. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
Delete
“Goskippy claim to provide customers with an excellent service experience throughout their policy. I can assure you not every customer is provided with the service they claim to provide. Choosing to open a policy with Goskippy is the worst decision I have made when it comes to car insurance. I have had nothing but hassle since I phoned their customer service team. I was mislead and passed between numerous different call handlers. When I contacted them via email to point out a mistake, they continually neglected to answer my questions and ignorantly believe they have the high ground. I have been patient and reasonable, but they have failed to provide me with answers and “excellent customer service”. Emails between Goskippy and I have been going back and fore since 17/10/2018 and will continue to do so until they have returned the money, they owe me. The situation is not complicated either, I already had a policy and I wanted to change my vehicle, I was led to believe they were cancelling my policy and opening a new one for a quote they had done on the phone. Instead they charged me the whole sum for my new policy and never refunded me the quoted amount for my old one.”
Hello Rian Stewart,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with our customer service. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
Hello Ibrahim,
Thank you for your feedback. I am sorry to hear that you are not happy with our service. I would like to offer some help and start an investigation into the issue with your experience with our company. Please could you contact me directly with your postcode and vehicle registration to: reviews@goskippy.com.
From there we will look into this issue and do our best to resolve it for you.
Kind Regards
“Kings of small print. Untrustworthy liars who hide unfair terms deep in the small print to deny claims. Threaten them with Small Claims - as I did - and then they pay out. Avoid their services if you have blood pressure....”
