“I was just about to submit getting car insurance as it was the cheapest quote, but after seeing these reviews NO WAY......sounds horrendous!!! surprised they are still trading”
“totally rubbish company ... had to cancel my insurance with them because i couldnt get through to them for changeover to another car so lost money and cost a fortune in phone calls over a weeks period ....also they sent me a 2 years NCB when it should have been at least 7 years ..now my other insurance want my ncb proof and im not sure what to do about it beacause i put 7 YEARS :( ..... I HAVE WROTE A COMPLAINTS letter and lots of e mails but still nothing from them .... and today i got a letter through post asking if i want to renew my insurance with them :o WHAT A JOKE GO SKIPPY ARE”
“This company is a joke, after waiting 22 minutes on the phone I was told I would be transferred to payments department. ....then I was cut off. Don't waste your money on this rubbish company. The reviews say it all.”
“on hold as we speak ,yet again!!!
only wanted to change my car on my policy same model just newer and my premium has jumped up £400 from my previous car and the online quote for renewal was £60 cheaper.
last conversation was finished with \"if you don't want it don't buy it\"
customer service is none existent, a word to the wise swerve this company as you would a child in the road!!”
“Cancelled insurance due waiting 45 minutes one day no answer phoned the next day 52 minutes no answer then the following 1 hour 25 minutes,spoke to a gentleman I couldn't even understand and my quote went from £200 to £680 so I cancelled and I'm still waiting for a refund 4 days later I have emailed 4 times still no reply and my phone calls have been a whopping £52.ive been driving for 25 years and have no problems before this company is absolutely shocking new insurance with a different company was £270 I think I'll speak to the bank and get them to retrieve.stay away people cheap at first then shockingly expensive.”
“Avoid this company like the plague! totally useless customer service and the staff are ignorant regarding any aspect of insurance. Do not waste your time or money with these fools, you will be let down when you need them and I will never do business with these shysters ever again.”
“horrendous company to deal with, cancelled my insurance by text message at 8.30pm when there offices were closed and i could not resolve the issue, which turned out they didn't accept my documents saying they were unclear when my previous insurer was happy with them. They Never answer calls on a premium rate number, they seem incapable of deciding how to contact you. Will not accept complaints via recorded post.
I have now decided to report them to the ombudsman as my complaints have still not been rectified. Avoid this company at all costs (pardon the pun) because by the time you have finished you could of bought a porshce!!”
“Spent over an hour and 15 mins on phone and still my call did'nt get answered.this company is a complete and utter joke.costing me more in pnone calls than actual policy price.this company to be avoided if at all possible.if i had the chance i would score them -5 on the reviews”
“Absolute fu*king joke! Worst customer service ever! I've tried all day to speak to a dhead on customer service waitin 20 minutes at a time and no answer! So pissed off with this bollocks of an insurance company, hope it closes down soon! Absolute sham, never buy from Go Shitty! Never again!”
“Abit dissapointed as there is a no star option! I'm late paying my monthly direct debit, I've been trying for the last 3 days to contact them to make the payment, no joy, on hold for over 15 minutes! No replies after 3 emails have been sent! Am seriously considering giving up and letting them cancel my policy! There own fault really!”
“PLEASE PLEASE AVOID FOR THE SAKE OF YOUR SANITY, I BROUGHT A NEW CAR ON THE 3/7/15 AND ALL I WANTED TO DO WAS SWITCH OVER MY OLD INSURANCE TO MY NEW CAR, EASY YOU WOULD THINK, A 5 MINUTE JOB, NOOOOOOOOOO...... I CALLED AND WAITED 40 LONGGGGG MINUTES AND STILL NOTHING SO I HUNG UP AND CALLED THE RENEWELS LINE AND YOU GUESSED IT ANSWERED WITHIN 30 SECONDS JUST BECAUSE THEY THOUGHT I WAS GONNA PAY MONEY TO THEM, ANYWAY SHE COULDNT HELP ME AND TOLD ME SOMEONE WOULD RING ME BACK WITHIN 30 MINUTES, 2 DAYS LATER STILL NO CALL, SO I RANG BACK TODAY ANOTHER 35 MINUTE CALL WHICH SOMEONE ANSWERED, IT WAS A CRAPPY LINE SO WE GET HALF WAY THROUGH AND BANG THE LINE WENT DEAD I WAITED FOR SOMEONE TO CALL BACK AND NOTHING, NOW I HAVE TO TRY AGAIN 3RD TIME LUCKY AY, I WILL NOT BE RENEWING WITH THEM EVER WORSE CUSTOMER SERVICES I HAVE EVER DEALT THEY DONT DESERVE ANYONES CUSTOM........”
“took ten min to set the policy up
Took them a Minite to take the money out bank
Trying to get deposit money back
Still on going after ten days
Absolute crap I'd recomend people driving with no insurnce before using these”
“Worst service ever waiting on phone for upto 35 minutes for the last three days went to pick up new car phoned from dealer still waiting 3 hours to be cut off and put on hold emailed and was told someone will be with you in 25 mins no call and that was yesterday calls cost me for 1 call £51 I think I'll be cancelling crap service”
“A shocking company. They will try their best to rip you off. Their quote may be cheap but once you've signed up they hit you. my dealings with them havehad me close to tears”
“Awful from start to finish, it took 6 months to get a copy of our policy, along with 12 different phone calls and copious emails to try and chase them. We just changed our car and tried to change the details over but it was too expensive with them so we tried to cancel it. 112 minutes we were on hold for to get through to them. They've been completely awful with the worst customer service I've experienced. They were arrogant and down right rude and their level of professionalism left everything to be desired”
“On hold again!!! I've been trying to get sense out of this company for over two weeks, I managed to change my address details but when it comes to altering the policy to add business use I was told by at least 6 different people they don't have a cover for business use!!! I'm a carer and need this for my work, they told me I would just need to add commuting onto my policy, all sounds pretty straightforward you would think!! It's now two weeks later and I've still not had a copy of my new policy and can't seem to get through to anyone who knows what's going on. this company are AN ABSOLUTE NIGHTMARE, steer well clear unless you never want to make a claim or alteration to your policy, bunch of cowboys who are only interested in renewing or new policies.”
