“Moved 2 streets same postal area, made a mistake on auto renewal..tried to contact them 4 times then a guy hitbme at 45mph in a 30 to which my car was destroyed as i was static and I had substantial injury. USELESS”
“DO NOT GET INSURED WITH GOSKIPPY COMPANY NEEDS TO BE INVESTGATED CUSTOMER SERVIC IS SUPER SLOW AND MAKING LOADS OF MONEY OUT OF THE PHONE CALLS NEVER ANSWEAR ANY EMAILS. TRYING TO BULLY ME INTO PAYING THEM £250 FOR CANCELING MY INSURANCE A FEW DAYS BEFORE IT RAN OUT
AVOID AVOID AVOID GOSKIPPY RIP OFF COMPANY”
“If I could rate no stars I would. I contacted them as they were the cheapest on the compare website.
The car I am trying to insure is a previous CAT C, there wasn't a box to declare this on the website so I thought it would be better to contact them by phone.
Over an hour on the phone trying to take a policy. On hold, cut off twice and transferred to different departments. One of which is for drivers with driving convictions, which I don't have or ever said I had.
Promised a call back listed as "urgent" which never happened.
I would hate to have to ever go though the process of claiming with this company. As customer service is poor and they have no clue what they are doing.”
“rang up to change policy onto new vehicle, passed from pillar to post .dopey from the seven dwarfs could do a better job. totally unorganised hard to understand, mr. ombudsman this company will test your patience .avoid if you want to keep your sanity.”
“i took out a policy cause i thought it was the cheapest at the time. they were quick enough to take my money of course and all went well. when i received my policy by email my cover start date was wrong by 5 days. trying to phone them to rectify their mistake has took about 10 attempts being passed from pillar to post and every call was dropped at their end with no reason. this is bad customer service. i just hope i never have to make a claim with this company in the next year.”
“Thank you for contacting us.
Please find below your cancellation breakdown as requested.
TIME ON COVER FROM 09/12/2016 TO 10/05/2017.
CHARGES
INSURANCE (CHARGED BY YOUR INSURER) = £275.44
CANCELLATION FEE = £50.00
BROKER CHARGE = £120.00
INTEREST (CHARGED BY CREATION) =£89.98
TOTAL CHARGED FOR TIME ON COVER =£535.42
PREMIUM PAID
DEPOSIT =£156.09
DIRECT DEBIT PAYMENTS =£368.35
TOTAL PREMIUMS PAID =£524.44
Taking into account the time charged on cover and the amount paid, there is now a debt of £10.98.
For further information please contact us on 0344 840 6309.
Thanks,
Kim Naidoo
they charge me almost 300£ just for cancel insurance”
“Insurance cancelled after six months. Looks like they failed to pass over the correct details to the insurance company. When asked for copies of the application, they ignored requests and it was the same when they were asked for transcripts of telephone conversation recordings.
They even charge £50.00 to cancel and then offer other cover for over £2000.00, on top of the £750.00 already paid.
My advice, DON'T GO THERE.”
“Basically they don't want to help solve issues, constantly talk over you on the phone. Also tell you the wrong information. Avoid them even if they are the cheapest!”
“It took me 3 days to get hold of them to change car also I took a separate policy out with them and cancelled the outher one and they cancelled both 😡”
“As long as you never need to talk to them they're fine but their customer service is the worst I've EVER experienced. They will keep you waiting, hang up on you and even lie. I've only angrily hung up the phone on two people in my life, a disgruntled ex girlfriend and a Go Skippy customer service rep.
I know they're cheap but please don't risk it.”
“Rang them to take out a policy as a new customer. Was cut off mid-way through call. Rang back several times on option 1 for new policy and each time someone who sounded like admin/manager answered the phone saying staff would return the call. Why bother answering the phone knowing you can't deal with customer queries? Very difficult to understand anyone at all and once even sounded surprised to receive a customer call and didn't say anything first, very unprofessional/creepy. I almost thought I wrongly rang someone's house. I've never known a company to do it's utmost to put you off before even proceeding with giving them any business.”
