“This is the worst insurance policy I was ever supplied was ment to get 11 monthly directed debit instalments but one I paid the deposit they then contacted me to say they could not do so they miss sold me the insurance cover but still took my money knowing this was the case and under the consumer act I asked for a full refund as the insurance policy that was provided was not fit for purpose and was falsely advised to me they have still yet to refund me my money”
“Yes most other companies have offered a refund on policies because of lock down but a profits driven company such as GoSkippy hasn't offered this to loyal customers, so on principle I will not be renewing my policy at renewal date.”
“I had several attempts on the phone and was cut off once. When i got my quote on the phone i was told £7 difference from last year when in fact it was more like £200. Then i was told id have to pay £50 admin fee to change my address which i might get back but given no guarantee that i would.”
“Not happy about the service at all.
I was not informed that a direct debit will involve a hard credit check via a third party company and now this a has affected my score.
I wouldn’t recommend them.”
“Very bad customer experience did not tell me my finance was declined put me in debt at to take insurance out with some one else thinking I’m not insured would not recommend goskipy to anyone”
“The staff at GOSKIPPY are very impatient, unfriendly and somewhat in a hurry to be someplace else. I've been kept on hold for over half an hour for the agent to provide me with my original policy quote, and then over another 25 minutes before hanging up on me. By far one of the most unprofessional and awful customer service.”
“So I used Go Skippy this year , easy to set up & good price
However my policy is up for renewal , I have made no claim , not had my W screen replaced ,not used the breakdown , Literally nothing
However my renewal quote came through by email & it is 60% higher than last years price & double all other quotes .
Yesterday I had several missed calls & when I did answer 3 phone calls & spoke to them each time I told them I would not be renewing - I blocked the number after 3rd conversation.
I have had other emails & even this morning I have had an email saying they haven’t heard from me .
I really don’t know Which bit I am not renewing with them they don’t understand
I am finding them extremely harassing so be warned they are very persistent in contacting you at renewal
Would not use them again or recommend them because if this”
“Don't use Go Skippy! They employ South African call centres to do their donkey work. As anyone who bears the scars of using TalkTalk knows, these idiots sit in silos and pass you round in circles between departments for fun and sport.”
“I been with this company for two years, now the other companies quoted 550 while go Skipy give me price over 1400
Jo justification, been told to give me call back but not get call in 3 hours , very poor performance”
“Poor ineffective service, the different departments do not communicate with each other, I originally took an insurance out as it was the cheapest available however what a huge mistake that was! in Dec 2019 I was involved in a non fault accident, - the company processes to follow this event was honestly unheard of - raised a complaint, cancelled my insurance with this ridiculous unproessional company. Matter resolved Feb 2020 by their complaints department... few months later May 2020 I am being emailed frequently of a debt they are wanting to collect which was never mentioned previously, there was a clear letter sent in February after the matter was investigated that there is no outstanding payments to be paid.
the company now owe me money back and are refusing to accept their own letter from the complaints department.
it's a shambles!”
“I did a quote online and it said it covered fast food delivery service got the quote and was happy so I brought the policy only finding out after when received the policy documents and contacted the company to be told the next day they did not cover the fast food delivery”
“Stay away from this company. Use at your own risk. I took insurance with this company because they were the cheapest. Now i know why!!! Spend a little extra and get quality, good customer service, and honesty. All they care about is 💰💰💰. I would not recommend to my worst enemy. Go elsewhere. (My personal opinion). Thank you.”
“The worst service I have ever experienced. This company has misread my license details claiming I have only had it for 6 years instead of 16 they have a copy of my license so obviously can't read properly, tried to fix this twice by phone. The first time was told they will ring back, and they didn't second time lost half an hour on the phone and got hung up! Truly pathetic service..AVOID AVOID!”
