Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“DONT USE SKIPPY INSURANCE
Had the policy that started on the 21 12 2023. I believe That I had added my work usage, I was shocked that in in a short period of time 2/1/2024 I was charged £35 admin fee to amended. Which I amended my self on line.
not a happy customer
Date of experience: 03 January 2024”
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Got into an accident where the other driver was at fault and go skippy have not provided a courtesy car, they have not gotten my car repaired, as the other driver is with their insurance company and is not answering the phone! They want me to pay my excess of £850, instead of holding the other driver liable! I’ve never had worse insurance from an insurer in all my time as a driver!”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you
“Avoid, avoid, avoid.
In 22 December payed in full for one year insurance starting from 26 December. As in 28th the car was booked for MOT. In the meantime I received an email to provide proof of address before 29th or my insurance will be cancelled. When I provided proof they said the insurance was cancelled in 22 December. Stating fraudulent or dishonest. Could be a disconnect between comparison websites and insurers, not sure. Anyway we move on, no refund was issued as of 31 December.
Takes minutes for them to take your money, weeks to pay back, if they pay back.
I have no funds to insure this particular car, and I won't hesitate driving while an insurer is holding my funds. As a self employed, I have to earn my food and pay my bills. End off.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you
“Scammers. They cancelled my dad’s policy then STOLE £100 from his account and now they want more money (FOR WHAT??) so they keep sending him a letters with their scamming sh*t talk. They think he owns them about £250. Ridiculous! Avoid!
He sent them an email to remind them that they cancelled the policy before it even started because he never actually sent them any documents and they never replied. You not going to see even 1p. We will speak to the lawyers next week.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise any inconvenience you may have been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Joke insaurance want to buy a new car asking to transfer insaurancr saying it will take 48hours what kind joke is that most companies do it instantly”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Absolute garbage avoid at all costs increased premium from comparison site, customer representative very rude on the phone and unprofessional (first point resolution) would not put me through to a manager and started raising voice, we are in validation period but now looking to cancel and change companies avoid avoid avoid !”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding the cancellation of your policy and the charges that you incurred. Please note that we do appreciate this type of feedback from our customers as it allows us to look into these problems and we will take your feedback on board. We are always looking at ways to improve our service. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Purchased Go skippy car insurance and then changed my car, they weren’t interested in quoting for the new car, instead went straight to the cancellation fee which, after 4 months was £175.00, threatening the bailiffs if I didn’t pay, to intimidate you even further, it bleeps while completing this form - just don’t use them”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“My friend is a single mother her car breaks down so I ask skippy to cancel her insurance they tell her there are 500 pounds for fees...
Canceling insurance because can't afford to repair how is she going to pay 500 pounds fees?”
Hi, thank you for your review. We are sorry to read about the poor experience you have recently had with us regarding the cancellation of your policy and letters that were sent. It is not our intention to make our customers feel bullied or threatened so please accept our sincerest apologies if we have made you feel this way. We do appreciate this type of feedback and we will be looking into this further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the inconvenience you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. Thank you.
“Punitive cancellation charges.
I paid over £400 annual insurance premium on 17/10.
Just cancelled the policy less than 2 months later (received a motability car for my disabled daughter so no longer need the car) and only received a refund of just over £200.
So I've paid circa £200 for 6 weeks insurance.
I'm sure the response will be that it's written in the Policy documents, but i still feel the cancellation fee is excessive.”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding the cancellation of your policy and the charges that you incurred. Please note that we do appreciate this type of feedback from our customers as it allows us to look into these problems and we will take your feedback on board. We are always looking at ways to improve our service. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Dreadful customer service, cancelled insurance policy told they couldn’t tell me if I owed anything as direct debit payment was due. But told in a letter if I hadn’t paid by the 17th they would send debit collectors. Hadn’t even been told what I owed. Had to phone and chase it up was on the phone half an hour trying to get them to sort it out. Rubbish company will not be using Go skippy for insurance again.”
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Absolutely awful service! I made a claim for a theft for my car and Goskippy were really bad with responses. They sent an engineer to go view my car after the police found it and I was not even given the formality to be invited to view my car. The only way I can describe my experience with them is horrific. I’ve asked for answers for over 3 months and I’ve not received one response. The last straw is when I found out they hadn’t even contacted finance to even begin the process for paying the amount. I’ve been going round in circles please do not use their services! If I had know what I know now I wouldn’t have even given them consideration. Save your time and money. The stress is not worth it.”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Absolutely dreadful canceled my policy and the letter that was to let me know arrived well past the 7 days they give you to fix and their customers services are useless you'd be better of driving with no insurance than having a policy with these absolute thieves.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can take a look into this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
