“Do not get motor insurance with these people. I took out insurance with them less than a month and I provided them with all my documents and they lied and said they wrote to me about proof of address and instead of calling me cancelled my insurance on the spot they send me a stupid text message saying cancelled. When I rang them up trying resolve issue even provide the information they wanted they told me I had to pay money for debt that incurred?! what debt I would like to know I only just got the policy and I paid out a deposit which covered 2 months. I really should have stayed with my previous insurers Endsliegh who were in fact much more helpful and cheaper”
“Very long time on hold... all the while the \"skippppppyyyy skippppppy skipy the bush kangaroo\" theme tune playing on repeat. Felt like throwing my phone into the road and bog washing myself. Rubbish”
“Absolute shocking, cant even get through to change vehicle. When you do get threw they dont understand a word your saying. They couldnt even set a direct debit correctly !!!! AVOID!!!”
“Tried to get a quote on line & I feel like I am applying for the police. The amount of questions & the sort of questions asked is ridiculous. This put me off applying, so I will be now getting a quote somewhere else. Go skippy can take a hop & jump from my books.”
“Was cheapest quotes but hard to contact, poor customer service will be glad when it's time to renew and go else where.. Pay a bit extra and get better service!!”
“Shocking!! I do not recommend going with this insurance company. Would rather pay extra than go with this company again. Customer care is a disgrace. Cannot understand a word they say also are extremely rude.”
“This has to be the worst insurance company in the UK.They charge extra for the least little thing.Do not trust them they'll give you a great price then after that they will tell you there has been a discrepancy and rack more on your bill.Customer service is the worst I have ever experienced.Cannot understand most of the advisors and trying to get them to answer the phone you will lose the will to live.Avoid like the plague they should be on BBC watchdog(Rogue Traders).Oh I forgot they wouldn't return any of my £200 plus deposit as the policy was cancelled on their part and they said it was to cover administration costs and I was only covered for one week.”
“Charged me £25 to change my bank details 13 days before my payment was due. Quoted me £300 more for the next year's insurance because I move into the house next door. Put me on hold for almost an hour after the failed to send me my no claims certificate twice.”
“All the positive reviews about this company are FAKE!!!!!!!!!! This is, by far, the worst company I have ever had the displeasure of having to deal with in my life. They are quite simply deplorable! An absolute shambles of an organisation! They are rated 1 star by Defaqto for a reason. STAY AWAY FOR YOUR OWN SANITY!”
“My daughter decided to go with these as they were the cheapest,unfortunately her car broke and so she decided it would be cheaper to replace the car.she bought exactly the same car,the same year to avoid any mucking about with the insurance.she spent 1hr and 58 minx on the phone to them where they were very rude and wanted to charge her £213 to change the car over and while trying g to take a payment managed to block her bank card. So when she came home from work her dad phoned up to see if there had been a mistake.so over another hour waiting for an answer he finally got through and from lunchtime today to 630 the price had jumped up £40.they now wantted £251.how is that right.do not go with these robbing gits.6 monthe time we will defo be going elsewhere.cheaper isn't always best”
“Totally incompetent, unprofessional and an embarrassment to the insurance industry. Don't be sucked in by the lower costs of insurance. Believe me, it's not a wise decision. They try everything to get out of paying a claim. Just look at all these other people complaining; it's not just me.”
“On hold right now have them on loud speaker! This is my 10th attempt to get through all waiting an hour on hold. I am imagining they have one member of staff working in customer service! Cant comment on how well customer service is as im still yet to speak to them!!”
“I have never experienced anything like I have from go skippy , firstly they had some details wrong on my insurance which on review (playback of recording) was their fault and they charged me £50 admin fee to rectify their mistake. And as it affected my premiums they only gave me back £21 of the £78 return premium. I have emails to back this up. Matter has been reported to financial-ombudsman.co.uk. The staff are all South African and helpful but their hands are tied”
“Absolute terrible service got hung up on several times after being on the phone for 20 mins each time every time my the person on the phones English was shocking also waste of time go else where !!”
“This is the worse car insurance company I have EVER dealt with. Not only will they keep you waiting on the phone for at least 40 minutes, there customer service is absolutely terrible. Changing details on your insurance will cost an arm and a leg, getting through to the customer service takes forever! They might be cheap but I will NEVER recommend this company.”
