“Highly disappointed this company don't make it obvious in any way that there's no option to be able to be insured 3rd party on other vehicles. Every policy I've had fully comp over the past 10 years has allowed this. I know it will be somewhere in the small print buried away somewhere, however there should be a disclaimer somewhere which informs a driver before purchasing a policy”
“We were paying monthly £51 for 3rd party only. We then moved house and Go Skippy wanted £35 to change address and they gave us a new quote of £69 a month, still only 3rd party. We managed to find a cheaper quote, £47 a month, fully comprehensive with Esure, at which point we cancelled and paid the £75 fee. Be very careful of hidden extras.”
“I wanted to say i was going to take out an insurance with this company after reading the reviews looks like i wont be this company hasnt got a single review above 1* thats amazing how they still have customers wow.”
“Have been trying for a week to change my address, cannot get through on the phone, attempted web chat and email was told that it cannot be done, was then sent an email telling me that i have until 19th of this month to amend my details else the policy will be cancelled, which as mentioned I have been trying to for a week now, upon replying i was then sent a letter demanding that i call urgently to discuss an issue with my policy, cannot do as cannot get through on the phone, not impressed with the customer service offered”
“My policy hasn't even started yet... I've called four times to try and speak with someone about paying extra to protect my 2 years no claims but every time I get "transferred" no one picks up so I'm stuck on hold!! Have been promised a call back but haven't received one.
They may have proved cheapest for insurance cost but their customer service certainly isn't as good...”
“I requested to find out about my insurance policy. The lady agent on the phone told me all sort of lies about claims on my policy which were I didnt know about. I spoke to the manager who was more cooperative. He promised to sort out the issue.”
Good morning, I am very sorry to hear your feedback. I would like to apologise for the service you have received and I would like to investigate the issue and see if there is anything I can do to help. Please contact me by sending an email with your policy number directly to: Reviews@goskippy.com. I look forward to hearing from you. Kind Regards Georgia
“BEWARE TOTAL COST TO CANCEL A POLICY £200.00
I had to cancel mine and I was told I would be charged £60.00. After they'd finished with the add ons I got a bill for £99.98 plus my£80.00 deposit”
Good afternoon, I am very sorry to hear about these charges that you have incurred while trying to cancel your policy. If you still require help or would like a member of our team to recalculate this then please email Reviews@goskippy.com and we shall resolve this for you straight away. Many thanks - Krystal
“Changing over my previous policy to this insurer was extremely difficult after sending the same document mutiple times they apprantly hadnt recieved any when i checked this over with customer service they were extremly rude and one person even swore at my then hung up i felt this was an extremly poor way to represent the company when my policy runs out i will definatly not be taking up another years insuance with this provider”
“Charged £68 to cancel my bike insurance policy as I no longer own the bike and am not getting another. Then had audacity to try and give me a quote on other insurance products. I won't be using this company again.”
“Even tho I was with them for 6 mounts I'm being charged £50 to leve + time no wonder they are so cheep no a good business I would have understand if I was only with them for 15 days”
“This was my second year for my car was insured by this company. My first year, after 9 month was insured, i need to change my car from big car to small car, i thought it will be free due to change to small car, then they said i need to pay around £80 to continue my insurance for 3 month left.
My advice is never change your car, address or policy if you do not want to spend more money to this company.”
“I had absolutly no problem when i first joined this company but after trying to get a renewal off them they told me im not allowed to!!!!!!! Have tried for 3days now to speak to someone its took over hour each time only to be hung up on disgusting way treat people AVIOD at all cost”
“This company working with Eldon have accepted liability on our behalf even though we wanted to dispute. We oay for legal fees and are their customer. They do not represent customer satisfaction. Don't be deceived by the loeer quote is my advice.”
“currently sitting on hold for over ten minutes to get through to "customer services"
strange that the sales lines answered within 1 minute but didnt listen to what i was saying, when i asked to be put through to some one else was put of hold for ten minutes . Not covering themselves in glory”
