“I had two cars insured by the company. One of the cars was broken down.
It was insured on August 8, 2021, with a monthly installment of 51 pounds per month.
The down payment of 130 pounds was deducted, and it broke down after 3 months.
The insurance continued to be paid on it. With the cancellation, and when requesting a certificate of no accidents, we were informed that they would send it via e-mail.
The car was repaired and re-insured, and when choosing the number of bonuses, 1 was written, and the insurance was done. A week ago, we were asked for a certificate and told them that it was within the company, and we did not find any justice. Yesterday, the insurance for the car was canceled.
I am upset about that.”
Hi Adel, we are sorry to see this review and the issues you have had. I can, however, see your follow up review confirming this has since been resolved for you and I'm pleased to hear this. Kind Regards.
“Not everyone has over an hour to spare on hold
If you require customers to inform you of a changes to a policy and only offer a phone number to do this then employ someone to answer the phone”
Hi, we're sorry to see this review and your issues getting hold of someone to make an amendment to your policy. If you still haven't been able to make this change, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.
“My daughter had car insurance with Go-Girl for a number of years, the customer service we received was nothing short of excellent and the premiums were affordable.
The great customer service included when she unfortunately had an accident and the car was written off. Everything was dealt with swiftly and efficiently.
Unfortunately we had to leave as the renewal price for the year ahead went up as a consequence of the accident and other providers were able to offer a cheaper alternative, and Go-Girl dont price match against other providers. We therefore decided to leave, but that was with a heavy heart.
I would have no hesitation in highly recommending Go-Girl, especially because of their Customer Service.”
“I think they use very clear language and words to explain their terms which helps in selecting the right product. They have a strong customer service team which is extremely responsive both on emails and helpline number. I always had very quick replies. I liked them to the extend that I didnt go through confused or compare market but directly on their site to buy insurance.”
Hi Russell, we're sorry to hear you're having issues getting hold of someone to speak to. Would you be able to email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk if you still haven't been able to resolve your query? Kind Regards.
“I had to add my son who passed his drivers onto my insurance. I phoned Admiral to add him to the policy and the monthy payments went up £ 280pm!!! I shopped around and various compare websites recommended GoGirl. Sign up was Quick and Easy. I hope I never need to use them in the future but they were much cheaper than Admiral. I had to move.”
Hi, we're sorry to hear you're struggling to get hold of someone. If you haven't been able to resolve your query yet, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.
“No hassle at all and offered everything that I wanted including adding a provisional driver, which a lot of other providers, inc my previous insurer wouldn’t. I’m very happy with my policy. Thank you”
