“We purchased a Go Girl car insurance recently. A month later we received an email stating that the policy needed amendments. After telephoning I was told by the unprofessional sounding young woman that she needed to review my previous calls. A week later none of my emails had been answered. I then received notification that as the queries hadn't been resolved the policy would expire that day.
I telephoned and was told there was an incorrect license date and a further £478 was required.
I found an alternative policy and asked Go Girl for a full refund and confirmation of this.
I do not recommend GO Girl, their call handlers appear very unprofessional and inexperienced, and there is zero customer service. Unfortunately there isn't an option to submit a zero score.”
Hello, sorry to see this review. If you would like to drop us an email to gogirlfeedback@sabre.co.uk with you policy number or vehicle registration then we will look into this. Many thanks.
“Absolutely awful experience with Go Girl. After receiving an email saying they had found the policy I had purchased needed to be amended, I telephoned (this can take days to reach a human). The very unprofessional sounding young woman said they needed to review previous calls and would call me back. A week later and they hadn't, nor had they replied to several emails either. I still had no idea what the apparent problem was or if the policy was valid. Then I received an email stating the policy would expire the same day as the query hadn't been resolved! A further phone call and I was told there was an incorrect driving license date and they required a further £478.
I asked for a full refund and written confirmation. I found a more competitive policy. Needless to say I have not received any notification of my refund from Gogirl as yet.
Completely inefficient customer services. I found Go Girl consistently unprofessional, inefficient and disrespectful of their customers. I do not recommend them, and strongly advise potential customers to look elsewhere. Unfortunately there isn't an option to submit a zero score.”
We are sorry to see this review and would like to look in to your comments. In order for us to investigate this further please can you send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk?
“Zero stars from me complete robbing company I applied online for Insurance to cover me for work even had a drop down menu with fast food delivery driver I bought in good faith believing I was insured and after the 1st payment of 140 and the initial deposit of 350 they rang me up and cancelled my policy as they do not cover for doing deliveries even though I'd sucesfully purchased online they won't give me my money back either around 500 and even give me a cancellation date the day after the next payment was due I decided I'd cancel the direct depot and was horrified to hear from my bank by text they had set the direct debit back up without my permission I had to ring the bank who advised me they were in breach of the direct debit guarantee and I would be refunded if they were to take anything and the bank would then take it further. In my opinion complete rip off of a company and all they want is as much money from you as they can get without providing a proper service stay well clear.”
Sorry to see this review. Please can you email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk so we can look in to this? Many thanks.
“At the initial incident everything went smoothly. However poor communication between departments meant I was getting regular calls to ask where my car was taken. I was told different things by different people and no one seemed to know what the other had done or said. With loosing my car I was unable to get a courtesy car so had to pay for one myself which I have no way of getting the £300 back. Overall a complete sham of a company stay clear!!”
Hi Sophie, We are sorry to see this review. In order for us to investigate this further please could we trouble you to send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.
“Stay away!! Cost us £200 for a month. Due to circumstances we changed car, then realised we could get insurance for a lot less! Cancelled with this company, 2 days later a payment went out but no refund as already been requested! Lost deposit, this was very high for a deposit! Waste of time.”
Sorry to see this review. Please can you email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk so we can look in to this? Many thanks.
“called 5 times emailed once to renew my policy no answer because policy had lapsed as they would not answer my calls had to pay and £25 what a disgrace also had one cheeky advisor maybe this is a way of getting extra money from each policy holder ????”
Sorry to see this review. We would like to investigate this. Please can you send your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk? Many thanks.
“By giving me a good and cheap quote which enables me to access my car and get to and from where I need to go. as well as being highly reliable and a trustworthy company”
“Go girl supplied me with cheap insurance that was easy to purchase with good customer service the site was easy to use and clearly told me everything about what I was purchasing”
“Took out a policie with our Son on as a learner and paid around £450.00 and enquired by phone how much extra cost would be when he passed his test which was scheduled for the following month, we were told around £1000.00 based on the fact if the policy was taken now as if he had passed his test the policy premium would be £1440.00. However once he had passed his test ( 1st time ) ( very proud ) £1400 + for policy changes
Phoned to challenge charges and was told that we should have delt with all changes on the web site!!!
Extremely dissatisfied, internet sales are very attractive, however, this company seems to be a shining example of how customer service falls by the wayside , Drive safely all,
God bless”
Sorry to see this review, if you would like to drop us an email at gogirlfeedback@sabre.co.uk with the policy number or vehicle registration then we will be happy to look into this.
“Hidden excess. If you're are under 25 do not insure with go girl, they have a hidden 'young driver excess' which is an extra £200 on top of your compulsory and voluntary excess”
Hi there, sorry to see this review. If you would like to email us at gogirlfeedback@sabre.co.uk with your policy number or claims reference then we will look into this for you.
“""AVOID!
Very dissappointed!
Go Girl was cheapest on Confused.com - I paid the deposit then wanted further documents proof of address etc. Result: they increased the price by £2,272.84.!! DEFINITELY UNBELIEVABLE AND UNACCEPTABLE! I stopped immediately being insured by them on the 20th day and I want to have my refund back for the remaining 10 days!”
Hi there, sorry to see this. If you would like to drop us an email to gogirlfeedback@sabre.co.uk with you policy number or vehicle registration then we will look into this for you.
“Staying with Go girl car insurance for the second year. It was the cheapest quote last year and this year.
Can't comment on customer service after an accident- luckily didn't have to .
Had to contact Go girl mid term , made changes- easy to contact via phone and excellent customer service/support.”
