“Really straight forward to get a quote. Tried two cost comparison sites and on both Go Girl were the best value with the most reasonable charge for breakdown cover too. They also beat the two large providers not on cost comparison sites. I also appreciate their support for netball which is a lower profile sport but one that my daughters really enjoyed at school.”
“JUST BECAUSE IT'S CHEAP IT DOESN'T MEAN IT'S LEGIT!!! MASSIVE LESSON LEARNT WITH THIS COMPANY!!
Got insurance out with go girl on my first car after being with a different insurer for a year. Purchased a different car and changed over vehicles over the phone along with other details including informing them that I am no longer a student I am working now and will be using the car to get to work and back, fully comp, courtesy car, I made sure I had the lot. Unfortunately I got into an accident a little over 3 months later (March 2015), when it came to the claims Go Girl where no were to be seen. I had not received any paper work or emails from them upon signing up for the insurance, which I understand I should have chased up, but seeing as my direct debits were coming out fine I thought all was well...however they informed me after reporting the accident that I was not entitled to a courtesy car as my vehicle was a write off even though I had added courtesy car as an extra and I had been paying the extra £25 a month for it!!! They also informed me that I was not covered at the time of the accident because I did not have commuting on my policy as the accident occurred whilst I was coming from work EVEN THOUGH 3 MONTHS PRIOR I HAD CHANGED ALLLL OF THAT.
Go Girl literally dropped me and my case without an apology what so ever! The guy who was apparently the manager even laughed at me on the phone when I cried after he told me "you're all alone on this one love". I then had to carry on paying the insurance policy until it ended 5 months later though the vehicle was sat somewhere in bits! I lost my job, ended up in a financial mess and suffered injury due to the accident resulting in 7 months of physiotherapy and acupuncture. I was put into such an emotional turmoil by the situation, luckily through advice from someone in passing 2 weeks after the accident I contacted a company called Accident Exchange, who were professionals (unlike these thieving *insert whatever word/s comes into your mind*)they took my case on. The case lasted 2 years of back and fourth, with Go Girl refusing to intervene or show any support or communication and a total of £78000 in hire cars! Oh I loved driving brand spanking new Mercs, BMWs, Audis, Golfs and Fords. But the stress of having car change overs every 3 months and paranoia of damaging a vehicle that doesn't belong to you definitely heavily outweighed the joys of driving around in fancy cars! All these were charged to the third party. A split second choice of choosing Go Girl on confused.com caused me and my family so much difficulty and stress. Everyday I wished I had gone for a proper company. Unfortunately like every other incompetent and dodgy insurance company out there Go Girl took the easy way out! They knew the case would be hard going and did not want to be involved. I tried to make a complaint to the management but my complaint was just dismissed and again I was laughed at.
Be very weary if you go with this company, do all your homework! Bite the bullet, pay the extra and go with a known legitimate company.”
“Cancelled my policy within 45 minutes of taking it out online, 5 days before the policy was due to start, and well within the 14 days cooling off period - they charged me £20. I was told they were doing me a favour as they would normally charge £45. I cannot see how this can be legal.”
Hi,
We are sorry to see your review. Please can you email us at gogirlfeedback@sabre.co.uk with your policy number or vehicle registration number, so we can look into this.
Kind Regards
“STAY CLEAR OF THIS COMPANY THEY SCAM THE LIFE OUT OF PEOPLE.
THEY CANCELLED MY CAR POLICY WITHOUT TELLING ME...GIVEN THREE DIFFERENT STORIES TO WHY IT HAD BEEN CANCELLED. SPOKE TO 3 MANAGERS AND 4 CALLHANDLERS WHICH ALL WERE VERY CHEEKY AND RUDE 7 HOURS LATER AND I FINALLY GET THE ANSWER I WAS LOOKING FOR THEY WERE TO FAULT.. NEVER AGAIN WILL I USE THIS COMPANY!!!!!!!!!!!!!!”
Hi,
We are very sorry to see your review. Please can you email us at gogirlfeedback@sabre.co.uk with your policy number or vehicle registration number, so we can look into this.
Kind Regards.
“The cheapest quote around, very straight forward and simple? was insured in no time 😁 great for somebody who gets nervous about adult things like insurance 😂”
“my son involved in none fault accident go girl canceled his insurance and wont sort the problem out they have caused DONT USE GO GIRL AS THEY ONLY WANT YOUR MONEY AND SPEEK DOWN TO YOU WHEN TRYING TO SORT IT OUT VERY RUDE AND HAVE RECORDINGS OF THE CONVERSATIONS AVOID AVOID”
“Just canceled my policy. I have to give it to GoGirl for training some excellent robots. When calling through you almost think you're talking to a actual person, then 10 seconds in you realise that its just AI (i should drop the 'I' in AI though ;-) ) been a customer for over a year. Really bad experience. each time i called in i had to double check i didnt call a nigerian 'prince' because all they want was money. PS, their 4 star rating on this website is bull. This is the only place they have a 4 star rating. Every where else its 1 maximum 2 stars.”
Hi Dexter,
We are sorry to see your review. Please can you send an email to gogirlfeedback@sabre.co.uk with your policy number or vehicle registration number, so we can look into this.
Kind Regards.
