Hi Elena, sorry to see you are experiencing problems. Please email your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk so we can look in to this for you.
“Easiest buying I have done on line for some considerable time .. needed to answer on quick query .. waiting time on phone ... three seconds .. does not get much better than that .”
“It was not an easy site to negotiate.
I would have had to make an std phone call to ask questions.
The final price was more than the original pricey with no explanation.
I have paid for the policy but am considering using the cooling off period to leave the company after reading their poor reviews.”
Hi Michael. Thank you for leaving your review. We'd be happy to look into this for you. Please can you email your quote number and details to gogirlfeedback@sabre.co.uk. Many thanks
“Policy taken out 15/4 and confirmation email recieved advising to log on and review documents. 19/4 I am still unable to log on so I called and spoke to an advisor and was immediately cut off. I recalled and the second advisor confirmed that there are problems with website but she would send an email to advise if other documents were required, which was received, advising me that 'documents had still not been recieved', they had not been requested! Poor initial experience.”
Thank you for the review and feedback. This was passed to a member of our team to investigate and resolve. Apologies for the confusion. Should you need any further assistance please contact our customer service department on 0330 024 4747
“I have used this company before and took out my second insurance policy with them, unfortunately shortly after doing so my car broke down and I had to get a new one. When they couldn't match a price I was given online I chose to cancel because I was in my 14 day period. I was told by 2 members of staff that I would be refunded the whole amount apart from £45 for admin fees. I have now only been refunded £102 less than I originally paid as apparently I was outside of my 14 days!!! Very rude staff and absolutely no help when how can 2 separate people be wrong?!”
“As a young driver insurance is is a hassle with any company. I found Go Girl on comparethemarket.com. The price is the lowest i found however the price did go up a little from the original quote but this doesn't make a huge difference in the big picture.
Due to having a older vehicle the ease to add RAC recovery was an added bonus.”
“Upon receiving my confirmation email of the policy I realised I had made a mistake. I called customer service immediately and requested the amendment be made. The lady advised I had to pay a £25.00 admin fee for the amendment or a £45.00 fee if I chose to cancel. I asked the lady to waver the fee as it was genuine mistake and I called straight away. The lady had NO EMPATHY WHAT SO EVER and refused. I then asked to speak with her manager who again declined to help. I work in customer service for a global hospitality company and would not dream of treating a customer in that way. Nor would my employers.”
Thank you for the review and sorry to see things have not gone smoothly. Please be advised we have looked in to this and a member of our team will be in touch shortly to discuss.
“The online price quoted with Go Compare increased by 9% because I wanted the insurance to start 10 days earlier.......Although still cheaper than others this tactic did not endear them to me.”
“Just started my insurance with GoGirl after looking at the highly rated reviews and having the best prices without a black box, making me love my Mini again! Their website is quick and easy to use, very happy!”
