“Yes, cheap insurance but absolutely ZERO customer service. I am trying to change my son's policy to a full licence and NOBODY EVER answers the phone or responds to emails. I've been trying for days. AWFUL!!!!!!!!!”
Hi Gillian, we're sorry to hear of the issues you're having amending your policy. If you still haven't been able to speak with an agent regarding this, please email us at gogirlfeedback@Sabre.co.uk. Kind Regards.
“I miss a payment and can’t repay. Tried many times to call customer service and send few emails to different email addresses. Police is due to be cancelled after me try to contact the company for over a week now.”
Hi, we're sorry to hear of the issues you've had in relation to your policy payments. If you haven't managed to discuss this issue with an agent, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
“I am happy for a particular reason!! Promptly responded to issues. This shows how efficient you guys are. I believe I would get good value from you guys.”
“I am contacting customer care for last three days . I am not receiving an confirmation code to acess my documents. No one answering my call sort this one out”
Hi Ajay, I'm sorry to hear you've been unable to access your documents. If this still remains an issue, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
“Buying insurance is easy an affordable but the portal does not hold the policy documents despite saying it does and there is no ability to amend anything online since the portal has no functionality beyond a policy number. Getting through customer services is almost impossible and no call waiting number or anything so can lose hours. Second time phoning and still not able to get through”
Hi Harry, we're sorry to hear of the issues you've been experiencing with the customer portal and obtaining your documents. If you haven't yet been able to resolve this issue, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
“We were so pleased to find younger women drivers are recognised as less problematic than some of their male counterparts - the insurance policy we took out with Go Girl was not only affordable but also hassle free to set up online. I cancelled a more expensive policy with another provider using a black box scheme because of the hassle involved in setting it up with multiple drivers.”
“Absolutely appalling customer service. Can't ever speak to an advisor as kept on hold for hours repeatedly listening to music and then getting cut off! Advises in recorded message to use portal to update -again the portal is useless. Emailing you get a message saying at least 72 hours! When trying to update policy this is useless. In my opinion DO NOT use this company! I will be leaving as soon as i can find a way to cancel policy! Could not communicate with them effectively!”
Hi Chirsty, our apologies for the issues you have had trying to get through to customer services. If you still haven't managed to resolve/discuss your issue, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
