Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.40

4.4 Rating 4,302 Reviews

87 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,302 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab easy so easy to Great price for new policy fab cover and withprovisional driver added so happy”

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“not sure i'd go with the cheeky operator description, to be fair about it, i just got off the phone with one called lisa and she demonstrated the height of professionalism in our conversation. i am a little concerned about some very - seemingly - irregular hikes in monies due over the period of this last week though. 4 invoice fee changes in one week (excluding a late dd demand, which is the norm in all business, has seen me drawn into this. i await email clarification relative to the figures and will update this and other online comments as i learn more...”

Helpful Report

Hi Mark, Many thanks for the review and good feedback for the member involved. Please allow us to investigate your comments further by sending a policy number or vehicle registration to gogirlfeedback@sabre.co.uk. Thanks in advance.

“It didn’t. I’m not with go girl and after the way my daughter was treated never will . Long story will cut short, direct debit payment for one month declined. Go girl e-mailed my daughter, daughter went into hospital came out on strong medication,saw e-mail tried phoning company just kept on ringing,sent e-mil asking for call on house phone so I could answer it as she is on strong medication and is sleepy,so they phoned on her mobile 🤨 she realised her card was out of date to pay they then cancelled policy ! Don’t get ill girls !!,”

Helpful Report

Hi There, We are very sorry to see this review and to hear of the issues that were experienced. Please can we trouble you to send us a policy number or vehicle reg to gogirlfeedback@sabre.co.uk so we can investigate this further?

“The service I got was fine, but it took me 4 attempts to get though to the call centre which added up to over an hour.”

Helpful Report

Hi There, Thank you for the review and apologies to hear you had difficulties getting through. We have been experiencing higher than normal hold times and our aim is to keep these to an absolute minimum moving forward. Should you require any further assistance please do not hesitate to contact us at gogirlfeedback@sabre.co.uk. Many thanks.

“So far so good. Note mixed reviews but reading between the lines nothing too concerning. Hope not to have to claim but the expedience and customer service in that event will put Go Girl to proof. Will call to verify all in order however as yet to hear If the documents uploaded are satisfactory.”

Helpful Report

Hi There, Thank you for the review and custom. If you have yet to speak with the customer services team with regards to the documentation please feel free to email your policy number to goirlfeedback@sabre.co.uk and we will take a look. Many thanks.

“35 minutes so far waiting for customer services to answer, no indication how long I will be holding on for so not happy customer -- Can you get someone to answer? or ring me back”

Helpful Report

Hi Dean, Sorry to hear you have been having difficulties getting through. If you send your policy number and preferred contact number to gogirlfeedback@sabre.co.uk we will arrange a call back to you. Many thanks.

“Best prices for car insurance but they don't answer the phone!”

Helpful Report

Hi There, Thank you for the review. If you are yet to speak with someone in customer services please email us with your policy number to gogirlfeedback@sabre.co.uk and we will arrange a call back to you. Many thanks.

“Just got a quote for them, they were the cheapest. Haven't had much dealing with them so far. I hope they're good!”

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“Cheapest quote”

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“was nice and easy process with getting insurance... however to then be told off them that I have dual insurance when I don't and then to be told that they would be calling me on certain days and don't call me”

Helpful Report

Hi Tony, Thank you for the review and apologies to hear things have not gone smoothly. Please email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk in order for us to investigate this further. Many thanks.

“Insurance at a reasonable price”

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“Go Girl made me happy because they have a pink website.”

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“Reasonable prices for a young 19 year old driver. Often comes up the cheapest and is very easy to set up. Book further away for cheapest quotes !”

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“The customer service was very helpful”

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“Competitive prices , but when I made a mistake online they wanted to charged £63 plus £25 admin then £40 plus to put another driver on and add missing sp40 details . It was only after 2 hrs and paying £63 I pointed out that if I cancelled the policy for £45 and re-entered it online I would save over £100 ! No apology given just 2.5hrs of my life gone..... REMEMBER DO IT ONLINE AND CHECK IT TWICE!”

Helpful Report

Hi, Sorry to see you experienced problems. In order for us to investigate this please can you send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.