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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was on hold for 1 hour before I was spoken to prices for top up miles are expensive black box scores and correct as received an email saying the scores were different to how I actually drive i think it’s so they don’t give me as much of a discount on the following year”

Posted 5 years ago

“Good price and efficient when getting you to sign on the dotted line. After sales inefficient - I had to send documents twice. Call waiting times are just ridiculously long. I gave up after 30 mins.”

Posted 5 years ago

“They are very friendly and helpful, however the black box is annoying as heck and the scores can sometimes just fluctuate. The usage is something that hurts me a lot. You can’t make more than 7 journeys in a day or in a 24 hour rolling period otherwise your usage score is affected negatively. My scores for the past few months: speed:10 smoothness: 9-10 usage: -7 If it goes too low, they can void the policy. Just going and collecting my son from school is 4 journeys altogether (1 every-time you start the engine). I’d recommend only if you are not in need of the car more than 5 times a day (even small journeys count towards the total score).”

Posted 5 years ago

“Cheapest insurance by far, but a nightmare to get hold of through the phone”

Posted 5 years ago

“A good cheap insurance but hard to get hold of on the phone.”

Posted 5 years ago

“Takes ages to get through to them on the phone and the better driver app doesnt work most of the time, proper cheap insurance tho 👌”

Posted 5 years ago

“Great prices but if you ask a question be prepared for a long wait for the answer”

Posted 5 years ago

“No problems at all however it does take a long time to get through to carrot insurance so to ring them for a query I wait a very long time but then I use Twitter to get hold of them separately which is useful.”

Posted 5 years ago

“I was stressed when sawCarrit on my bank starment as didn’t realise the VW insurance I took out was Carrot”

Posted 6 years ago

“Its alright however did not get any help i just had the black box fitted then no contact from carrot saying how to setup your points but after getting it explained and having found out that the app is no longer in use there alright”

Posted 6 years ago

Thank you for taking the time to leave us a review. I’m sorry that you’re not happy with the service we have provided. One of the team will send you an email now and we can answer any questions you have. Regards, Tom, Carrot Insurance.

Posted 6 years ago

“Yeah it’s a good insurance company it’ll be better if your premium goes down depending on how good you drive”

Posted 6 years ago

“The points system is difficult and even when you have all tens on your scores it will say your overall is not and you can't get on the website most of the time.”

Posted 6 years ago

“So far it hasn't.. I've had nothing but hassle with the company deffonatley not worth it”

Posted 6 years ago

Hi Ryan, we would like to see what we can do to help you. Please can you send us an email containing your Policy details reviews@carrotinsurance.com. Thank you.

Posted 6 years ago

“Good price, poor customer service.”

Posted 6 years ago

“In my opinion this insurance company is a bit over the top. What I mean by this is that every other company I have used I have just paid and been insured but for this one I have had to send a copy of my licence and have a box fitted in my car. The box is extremely inaccurate, two journeys in which I drive the same style comes back as one good and one not. I also get low scores for using my car "too much" but im a busy person with kids so I need to use it quite alot. Price wise is ok though.”

Posted 6 years ago

Hi, were very sorry to hear you are unhappy. Please can you send us an email containing your Policy details to reviews@carrotinsurance.com.

Posted 6 years ago

“Good but could be better”

Posted 6 years ago

“The experience of purchasing insurance through carrot we a very easy and tansaction. However we have had an issue with the ibox and there seemed to be some miscommunication between carrot and the ibox company plus a faty ibox was fitted, thsi which led to.me having to have multiple calls with carrot and the ibox company. Its all sorted now and this wouldnt stop me from using carrot again though”

Posted 6 years ago

“It's a good insurance company but very expensive Had a very rude memeber of staff talk to me when I wanted to cancel so I left it there rang up and was answered but a very nice person that sorted stuff out for me with no problems thankyou dan from cancellations”

Posted 6 years ago

“They haven't - yet. Where are my documents?”

Posted 6 years ago

Please get in touch with us on our Live Chat tool and we can look into this for you. https://secure.livechatinc.com/licence/8624834/open_chat.cgi?groups=0

Posted 6 years ago

“So far okay, the only issue I'm having is contacting them”

Posted 6 years ago

Please send us an email to reviews@carrotinsurance.com and we can discuss any queries you may have :)

Posted 6 years ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews