Gatwick Car & Van Rental Reviews

Name: Gatwick Car & Van Rental
Rating: 4.91

4.9 Rating 340 Reviews

99 %

of reviewers recommend Gatwick Car & Van Rental

Company Reviews

Metrics

4.9

Based on 340 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely efficient service. Price of rental very favourable. Car wS very nice.”

Helpful Report

Posted 9 months ago

Thank you so much for your 5 star rating, Ray! We are delighted to hear that you appreciate our efficient service and favourable prices. We make sure that all our vehicles are in great condition, so it's fantastic to hear that you thought the car was very nice. Thanks again!

Posted 9 months ago

“Needed to hire a car for the weekend on short notice. Car was new and in excellent condition. Rental price was very reasonable. Smooth rental process, well documented, and the rental place was easy to find and conveniently located. £250 deposit was returned to us in full after returning the vehicle. They had identified a pre-existing scratch that we could hardly see on the outside of the car before we picked it up, so I concluded they do check their vehicles very carefully before hiring out and on return.”

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Posted 9 months ago

Thank you so much for your 5-star rating! We are thrilled to hear that you had a great experience with our car rental. It sounds like you found exactly what you needed on short notice, and the car was new and in excellent condition. We are humbled that you found the rental process to be smooth and well documented, and that the rental place was easy to find and conveniently located. We are also glad to hear that your £250 deposit was returned in full after returning the vehicle. We are glad that you agree that we check our vehicles very carefully both before and after rental!

Posted 9 months ago

“Friendly and excellent service. Have used several times and have always been very satisfied. Good value and convenient location to Gatwick airport. Would not hesitate to recommend and will continue to use in the future.”

Helpful Report

Posted 9 months ago

Thank you so much, Brian, for your 5 star rating of Gatwick Car & Van Rental. We are thrilled to hear that you had a great experience with us and found our services to be friendly and excellent! We are delighted to know that you have used our services several times and been very satisfied with the good value and convenient location of our rental located near Gatwick Airport. We sincerely appreciate your high recommendation and look forward continuing to serve your rental needs in the future.

Posted 9 months ago

“Excellent service fantastic deals. Have used over many years. Wouldn't go anywhere else.”

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Posted 9 months ago

“Competitive pricing, clean cars, courteous & polite staff. Clear and concise rental agreement all back up with existing damage photos. Used the company a several times in the past 12months, prompt pick up from airport and transferred to collect hire car. Highly recommended.”

Helpful Report

Posted 9 months ago

“Awesome - we originally got a rental car from Hertz at Gatwick but the car was dirty and didn’t work too well. We found Gatwick Car and Van Rental had an upgrade to a much nicer (brand new) car for more or less the same price for the remainder of our time, so we swapped the car. GCVR made this really easy to do, including helping us find the right car even when the office was closed on a Sunday afternoon… and the checkout **including the drive to their place** was faster than the Hertz checkin (thanks to it all being online.. and Gatwick being so busy). Coming back was great, again a very quick checkin and then they helped us find the best station for our onward journey and drove us to the station- we didn’t even need to get out of the car to check out! Can’t recommend these guys enough, very friendly and hardworking, definitely will use again for our next UK trip into Gatwick OR Heathrow!”

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Posted 9 months ago

“Delivery and pick up was excellent. Car was in good condition and perfect for my needs.”

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Posted 9 months ago

“Excellent service in communication, value, car pick up, drop off, will definitely use them again, Thank you”

Helpful Report

Posted 10 months ago

“Great Service, simple and efficient electronic paperwork process along with easy pick-up and drop-off from North Terminal.”

Helpful Report

Posted 10 months ago

“Superb from start to finish. Friendly, personable and efficient booking. Seamless paperwork process. Great car - lovely quality and immaculate. Cannot fault this company at all. Highly recommended.”

Helpful Report

Posted 10 months ago

“Friendly staff, received a clean car, and everything worked out perfectly. Very happy with Gatwick Car a Van Rental.”

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Posted 10 months ago

“Quick to respond to enquiries and vehicles are always delivered in good time.”

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Posted 10 months ago

“Loved the simplicity of picking the car up at the Terminal rather than taking a bus to an office with some guy trying to 'upgrade' you with a special offer thats actually + 400 pounds more than budgeted for. Clean car, great communication during holiday with them and a simple hand over at the Terminal. Oh, forgot... best price as well.”

Helpful Report

Posted 10 months ago

“Hello, I’m Mitch Matthews, a private event dj. I play all over the UK and Europe. I hire vans as that leaves me to focus what I do best. I’ve used all the major van hire companies in my time. However, Ad (the boss) and his team have been 100% brilliant for many years, ever since I started using their company. Fines, Dints and scratches -over the years I’ve had a couple of parking and London congestion charge tickets. I’ve also accidentally put a dint and scratch on their vans. On all occasions they have been totally honest and fair with any charges. To summarise, I’ve used the other major van companies many times over the years, but not once since I e started using Gatwick Car and Van rental. They’re honest fair and cheaper than the rest. Use them you’ll be happy that you did. I’m happy to endorse their service.”

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Posted 10 months ago

“Great service, never had any issues when hiring from these guys I would definitely recommend them.”

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Posted 10 months ago

“I've rented vans from this company probably over 30 times and have always had impeccable service. Great vans, in great condition, sparkling inside and out. Lovely people to deal with also. Fully recommend!”

Helpful Report

Posted 10 months ago

“Great service with a smile and the van I hired was very clean. Nice and simple procedure for paperwork”

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Posted 10 months ago

“Great customer service, great value rental for a minibus. The vehicle was in good condition and lovely and clean. Reception was welcoming and paperwork and verification on picking up vehicle was dealt with quickly and efficiently. Communication was excellent too. I will definitely be using again and recommending to friends.”

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Posted 10 months ago

“Excellent small business. Took no more than 10 minutes to get the keys and be off. The staff were friendly and courteous throughout. I rented vans twice from them and had no problems, they were both spotlessly clean too! Will definitely use again.”

Helpful Report

Posted 10 months ago

“Nice and easy to hire, very good customer service, they explain everything so there are no hidden extras. The cars are pristine, very well looked after. Their prices are very competitive for the quality of vehicle and service.”

Helpful Report

Posted 10 months ago

Gatwick Car & Van Rental is rated 4.9 based on 340 reviews