Gatwick Car & Van Rental Reviews

Name: Gatwick Car & Van Rental
Rating: 4.90

4.9 Rating 486 Reviews

98 %

of reviewers recommend Gatwick Car & Van Rental

Company Reviews

Metrics

4.9

Based on 486 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seamless booking experience, professional and friendly customer service, and I got a pretty new, clean electric van which was exactly what we needed that day. I’d highly recommend this company - this is what car rental should be like - and would use them again without hesitation. Thanks Raz and team!”

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Posted 4 months ago

“We have used them multiple times and they are always professional, accomodating, friendly. We have never had any issues with availablity, and the vehicles are always clean and well maintained. They are very good value for money for money. Highly recommend.”

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Posted 4 months ago

“A V O I D - utterly disgusting service from Adnan Usman when I recently visited to enquire about a 2 week hire for my family. Felt patronised and spoken to in condescending manner when asking what type of vehicles are available for rental and what collection arrangements can be made. Unsurprisingly the images on the website don’t remotely reflect those available in reality. Colleague smirking when I questioned collection option. Will happily take my business to a company where I am treated with some respect !!”

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Posted 4 months ago

Hello Stephen, Thank you for taking the time to leave a review. We are sorry to hear you feel unhappy with our services on this occasion. We pride ourselves on communication and customer service so it is disappointing to hear it didn't meet your expectations. If you would like to discuss this further, please do not hesitate to contact us on: info@gatwickcarandvanrental.com. Kind regards, Gatwick Car & Van Rental

Posted 2 months ago

“We come back to the UK regularly, 5-6 times per year. We always rent from Gatwick Car and Van rental. They are always helpful and friendly and there have never been any issues. The cars are good and reliable, as well as competitively priced.”

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Posted 4 months ago

“Always friendly and very obliging. I am a regular customer and wouldn’t hesitate to recommend”

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Posted 4 months ago

“We have used Gatwick Car and Van Rental for many years, and have been very satisfied with their service. The staff are very friendly and helpful, and punctual when collecting us from the airport. I would highly recommend them.”

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Posted 4 months ago

“Great service friendly and helpful team”

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Posted 5 months ago

“Usual excellent service that I have come to expect from these guys. So accommodating. Car was excellent, I know I will be back again and again”

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Posted 5 months ago

“Good service. Friendly and helpful staff. Clean vehicle. And competative price.”

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Posted 5 months ago

“Gatwick Car & Rental set the standard which the competition need to take an example. There service is 5 star, I would recommend without hesitation.”

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Posted 5 months ago

“A warm welcome from reception when picking up the van. A fantastic new vehicle with more bells and whistles than my car. Very comfortable and easy to drive. They were just as friendly when returning the van. Thank you”

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Posted 5 months ago

“Excellent service.”

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Posted 5 months ago

“Guys are very helpful and I have used them for over 18yrs. They collected us from Gatwick and pixk up and drop off is easy. Thx guys will keep on using you Regards Richard”

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Posted 5 months ago

“Car was delivered to a destination further than what was originally agreed without any hesitation. Any issues we had were dealt with promptly and to my total satisfaction. Will definitely be coming back. Highly recommended”

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Posted 5 months ago

“The car was spotless and a pleasure to drive plus the Customer Service was superb with advice regarding collection, extending the hire, return, etc. Will def use again. Thanks”

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Posted 5 months ago

“This rental company is superb, you’re willing to accommodate your request are very short notice and the process in the office is quick and simple! Their vehicles are new, well looked after and very clean. I have used them numerous times and will continue to do so in future.”

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Posted 5 months ago

“Amazing service always as a frequent repeat customer. Very professional and easy quick service. Highly recommend them.”

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Posted 6 months ago

“Fantastic service and communication from beginning to end. Will definitely use you again in the future.”

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Posted 6 months ago

“Awesome service. Thank you very much you made my relocating very easy. I will definitely hire again from you.”

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Posted 6 months ago

“Excellent, friendly customer service.”

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Posted 6 months ago

Gatwick Car & Van Rental is rated 4.9 based on 486 reviews