Gatwick Car & Van Rental Reviews

Name: Gatwick Car & Van Rental
Rating: 4.89

4.9 Rating 560 Reviews

98 %

of reviewers recommend Gatwick Car & Van Rental

Company Reviews

Metrics

4.9

Based on 560 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service. Very helpful and can’t thank them enough for being so flexible when I didn’t know how long I’d need and kept extending from initially 2 weeks to 10 weeks due to family ill health. They didn’t take advantage but we’re so kind in a very stressful situation. Thank you”

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Posted 2 days ago

“Helpful, friendly team offering very competitive rates across a broad range of new and recent used cars, with flexible collection and returns.”

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Posted 1 week ago

“Very good. Have used more than once and would use again”

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Posted 1 week ago

“Booked online booking confirmed within minutes. Fast and efficient pick up and return process detailed report and rental agreement giving at pick up. You pay for what you use in fuel prior to dropping back to rental office. The vehicles are all new and in perfect condition which gave me the potential reliability that I needed. The guys in the office are very professional and helpful nothing is to much trouble. I needed the registration the day before picking up the vehicle and this was provided so that I could book the vehicle in at the local council waste centre. Highly recommend will definitely use again.”

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Posted 1 week ago

“Nothings too much trouble for these guys. They go out of there way to pick me up and drop me off. The service is second to none. Ive rented here for a few years now and wouldnt go anywhere else.”

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Posted 1 week ago

“I've been renting from Gatwick Car and Van Rental at least twice a year since 2022. They reliably pick me up and drop me off at the airport. They are so conscientious about marking down any surface scratches that I don't bother to check anymore. They are friendly, reliable, completely trustworthy and a real pleasure to deal with. Prices are competitive too. Highly recommend!”

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Posted 2 weeks ago

“I have used this company twice now and I can't find fault with them. They are very helpful especially with pick up and drop off's. When the office is closed on return it is well organised and stress free. Cars are clean & well maintained. The documents sent via email is useful to confirm previous condition of the car so it's easy to compare before & after. I will be using them again.”

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Posted 3 weeks ago

“Helpful staff, the vehicles are new and kept in good condition and hired out in a clean and tidy state. I will be hiring again soon.”

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Posted 1 month ago

“Gatwick Car and Van rental were able to accommodate my booking on the same day which was very helpful. Rhe staff at the depot were friendly and helpful, and the van itself was spotless. My overall experience has been great and I wouldn’t hesitate to recommend Gatwick Car and Van Rental”

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Posted 1 month ago

“I can’t rate these guys highly enough. So very helpful. All done via WhatsApp, very efficent from start to finish. Bent over backwards to help. So much more pleasant to deal with than the big firms. 10/10”

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Posted 1 month ago

“Having been let down by Enterprise whilst on the way to collect a van from them. I called Gatwick Car and Van Rental to see if they had a van available. They had something available for me at roughly the same price as Enterprise. I was 5 minutes away and went straight there. Everything was very seamless and I was on the road in a van 20 minutes later. They use a app to take pictures of the vehicle and circle any damage already there, so easy to check again on your return. Would definitely recommend to anyone and will be the first people I call if I need a vehicle again”

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Posted 1 month ago

“Used these guys for several years. Great cars, prices and service. No hassle pick ups, no upselling or ridiculous deposit's taken. Sign off paperwork and deposit returned/ sent to you next day. Would highly recommend them to anyone. Puts other better known companies to shame.”

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Posted 2 months ago

“Such good service I never go anywhere else. I've been using Gatwick Car & Van Rental for a few years now - the guys are so friendly and helpful. The vans are always very smart and clean, and the pricing is very reasonable. Very highly recommended!”

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Posted 2 months ago

“Very good service and very helpful staff. Would definitely recommend this company.”

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Posted 2 months ago

“I have been using Gatwick car&van rental for quite some time, and I have always found the whole team there very helpful, friendly and professional in making my rentals an enjoyable experience. And because of these attributes I shall be renting for the foreseeable future from this very reputable car rental company.”

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Posted 2 months ago

“Top notch customer service from start to finish, pick up from the airport and a prebooked taxi for when I returned the car out of hours. Car was in good condition, rental terms were explained clearly with no sneaky small print and the rates were far more competitive than the big operators. Will for sure be using again!”

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Posted 2 months ago

“We always use Gatwick Car and Van rentals at peak holiday periods. The rates are very competitive in comparison to the big operators and their service is always first class. For early morning flights they have a partnership with a very reliable local taxi service so the process always runs smoothly, even at 5.00am! We will continue to use them regularly. Cheers.”

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Posted 2 months ago

“The staff are very friendly and helpful. I have used them for many years and have had no problems with car selection, pick-up, drop-off or return of my deposit. I can thoroughly recommend them.”

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Posted 2 months ago

“I have been fortunate to use the services of Gatwick Car & Van Rental for several years and won't go anywhere else when visiting the UK from the USA. Their comprehensive services are excellent. All managers and staff are professional, thoughtful, kind and easy to contact. They always make sure we receive complete care, from convenient pick up and drop off services to an excellent range of rental vehicles that best meet our needs for a fair price. I always have peace of mind that I will be taken care of by a team who I now consider to be dear friends.”

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Posted 2 months ago

“Hired from here a couple of times . Reasonable prices and a helpful team . Easy to book and good communication. 🙂”

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Posted 2 months ago

Gatwick Car & Van Rental is rated 4.9 based on 560 reviews