Gatwick Car & Van Rental Reviews

Name: Gatwick Car & Van Rental
Rating: 4.90

4.9 Rating 524 Reviews

98 %

of reviewers recommend Gatwick Car & Van Rental

Company Reviews

Metrics

4.9

Based on 524 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Friendly & Helpful Service, clean, good cars, easy pick up process and drop off, prices are competitive.”

Helpful Report

Posted 1 day ago

“Great helpful service as always offered by Gatwick Car and Van rental. Good value for money and the vehicles are well looked after and clean.”

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Posted 1 day ago

“my go to place”

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Posted 2 weeks ago

“Good price, very good location,excellent service bringing the car to me and for bringing us to the airport when we where finished whith the rental. Special thanks to the two werry nice members of the staff that deliver the car and drowe us back to the airport.”

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Posted 2 weeks ago

“This was my second time using Gatwick Car & Van Rental, and once again everything went smoothly. I hired a Volkswagen Transporter on 14/09/2025, visiting the day before to get everything booked in. I opted for the maximum excess cover for peace of mind, and the drop-off on Sunday afternoon was quick and hassle-free. Both times I’ve used them, the service has been reliable and straightforward. I’ll definitely use them again when needed – highly recommend!”

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Posted 2 weeks ago

“Excellent experience all round, easy to book, lovely new van, courteous service. Would recommend.”

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Posted 3 weeks ago

“A good honest car rental company with friendly personal service. When I took the car back (Gatwick) a tiny scuff was picked up on the alloy wheel. After reviewing it they came back and said it was too small to worry about and refunded my deposit. (this probably wouldn't have happened with the large rental companies). I will definitely use again and highly recommend them to anyone flying into Gatwick.”

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Posted 3 weeks ago

“Thanks to Gatwick Car & Van Rental. It was my last minute decision to hire a van for my home move on a Sunday. To my surprise, I found my perfect van at Gatwick Car & Van Rental and did my move hassle free. Everything was just smooth from start to finish. I was given option to return the van safely mid-night which was great. The condition of the van was great. I highly recommend Gatwick car and Van rental.”

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Posted 4 weeks ago

“Raz and Alex are amazing. As long as they are still near Gatwick I would never use another car rental company. Very professional, cars are always clean and new. Very accomodating.”

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Posted 1 month ago

“Friendly, efficient service as always, and a brand new van that was a pleasure to drive. I cannot fault G&V rental. Thanks to all, Colin”

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Posted 1 month ago

“The guys were super helpful and friendly. The process was quick and easy. They gave me a rundown on using the car, which was clean, efficient and perfect for my needs. They picked me up and dropped me off and are very convenient for Gatwick airport. Highly recommend. Thanks so much!”

Helpful Report

Posted 1 month ago

“Been using Gatwick car and van rental for around 5 years now 3/4 times a year for extended periods of up to 7 weeks. Amazing service, staff are professional and very friendly. Cars immaculate, pricing competitive, very easy collection / return service and airport drop off. Can’t find any faults and will use for years to come.”

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Posted 1 month ago

“I cannot thank the team enough at Gatwick Car & Van Rental for their continued exceptional service and customer care. Due to family health issues and a recent bereavement, I often require a last minute vehicle when landing at Gatwick. The team at GWC&VR have never let me down. They are more personable than the larger vehicle rental organisations and their prices are more competitive. I have no hesitation in recommending Gatwick Car & Van Rental.”

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Posted 1 month ago

“Needed a car hire company that was not based at Gatwick Airport, so on this basis I picked Gatwick Car & Van Rental and what a good decision that turned out to be. Excellent choice of vehicles at good prices and pleasant and professional staff who made easy the formal hire process, the handover process and the return process. I will definitely use Gatwick Car & Van Rental again and I will recommend this company to anyone I know who needs to hire a vehicle. First Class : 10 out of 10.”

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Posted 1 month ago

“Firstly the price was very reasonable, the vehicle was clean and in excellent condition. The process of collection & return was straightforward. Great experience all round.👍🏾”

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Posted 1 month ago

“Excellent service from these guys after I ended up with no car from my original rental company (Europcar) as they no longer take credit card if it’s a different address from home address. Anyway all the car rentals on airport either had no cars or ridiculous prices. Phoned these guys and thankfully they had a car. Picked me up from terminal and back to depot. Car sorted quickly. Everything explained. Thanks for getting me out of a problem.”

Helpful Report

Posted 1 month ago

“Very disaapointed how they handle an wrongfully issued PCN. I hired one of their van last month for moving home and my new property made a mistake and issued a PCN, which later was cancelled, and Gatwick Car & Van Rental charged me a non-refundable "admin-fee" £48 for the paper work they claimed they had done. Although I sent them the proof that the PCN was a mistake and have already been cancelled, they still not willing to reimburse £48 reluctantly and insist I have to gett the reimbursed from the Parking management to refund the charge. I understand their businiess is bad and have to survive on these "admin-fee" they are making. I also understand it is clearly the Parking management had made a mistake. But why am I the one to be paying for the mistake? This is just not how a rental business should be ran, punishing their customer when they are also the victim.”

Helpful Report

Posted 1 month ago

Dear Mason, Thank you for your review. We understand your disappointment regarding the admin fee charged for the parking fine. As outlined in our Terms and Conditions prior to the hire period, each time we receive a traffic/speeding contravention and make a representation to the issuing authority, we charge an admin fee of £48 per instance. This is standard practice within the vehicle hire industry, and covers any charges we receive and administrative work involved in processing the fine, regardless of whether it is later cancelled or not. If you would like to discuss the matter further, then please feel free to get in touch with us via phone or email on info@gatwickcarandvanrental.com and we will be happy to assist. Kind regards, The Gatwick Car and Van Rental Team

Posted 1 week ago

“Consistently great service from a friendly team.”

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Posted 1 month ago

“Very good service - highly recommended Always have a brand new car available, and friendly service .”

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Posted 1 month ago

“Everything went smoothly and straightforwardly. Overall good service.”

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Posted 1 month ago

Gatwick Car & Van Rental is rated 4.9 based on 524 reviews