Gatwick Car & Van Rental Reviews

Name: Gatwick Car & Van Rental
Rating: 4.90

4.9 Rating 526 Reviews

98 %

of reviewers recommend Gatwick Car & Van Rental

Company Reviews

Metrics

4.9

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Write Your review

Tell us how Gatwick Car & Van Rental made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always friendly and courteous. I get the vehicle requested (many hire companies always come up with substitute). Good price. Quick service. Highly recommended.”

Helpful Report

Posted 1 week ago

“We are regular customers. The service provided is excellent. Punctual pick up and drop off at airport and quick processing for hand over. Always on time. We will continue using them. Staff are always helpful. Never had a problem with the cars. Return process easy and deposit returned promptly. Prices are competitive. Lower than on airport.”

Helpful Report

Posted 2 weeks ago

“Good Friendly & Helpful Service, clean, good cars, easy pick up process and drop off, prices are competitive.”

Helpful Report

Posted 2 weeks ago

“Great helpful service as always offered by Gatwick Car and Van rental. Good value for money and the vehicles are well looked after and clean.”

Helpful Report

Posted 2 weeks ago

“my go to place”

Helpful Report

Posted 1 month ago

“Good price, very good location,excellent service bringing the car to me and for bringing us to the airport when we where finished whith the rental. Special thanks to the two werry nice members of the staff that deliver the car and drowe us back to the airport.”

Helpful Report

Posted 1 month ago

“This was my second time using Gatwick Car & Van Rental, and once again everything went smoothly. I hired a Volkswagen Transporter on 14/09/2025, visiting the day before to get everything booked in. I opted for the maximum excess cover for peace of mind, and the drop-off on Sunday afternoon was quick and hassle-free. Both times I’ve used them, the service has been reliable and straightforward. I’ll definitely use them again when needed – highly recommend!”

Helpful Report

Posted 1 month ago

“Excellent experience all round, easy to book, lovely new van, courteous service. Would recommend.”

Helpful Report

Posted 1 month ago

“A good honest car rental company with friendly personal service. When I took the car back (Gatwick) a tiny scuff was picked up on the alloy wheel. After reviewing it they came back and said it was too small to worry about and refunded my deposit. (this probably wouldn't have happened with the large rental companies). I will definitely use again and highly recommend them to anyone flying into Gatwick.”

Helpful Report

Posted 1 month ago

“Thanks to Gatwick Car & Van Rental. It was my last minute decision to hire a van for my home move on a Sunday. To my surprise, I found my perfect van at Gatwick Car & Van Rental and did my move hassle free. Everything was just smooth from start to finish. I was given option to return the van safely mid-night which was great. The condition of the van was great. I highly recommend Gatwick car and Van rental.”

Helpful Report

Posted 1 month ago

“Raz and Alex are amazing. As long as they are still near Gatwick I would never use another car rental company. Very professional, cars are always clean and new. Very accomodating.”

Helpful Report

Posted 1 month ago

“Friendly, efficient service as always, and a brand new van that was a pleasure to drive. I cannot fault G&V rental. Thanks to all, Colin”

Helpful Report

Posted 1 month ago

“The guys were super helpful and friendly. The process was quick and easy. They gave me a rundown on using the car, which was clean, efficient and perfect for my needs. They picked me up and dropped me off and are very convenient for Gatwick airport. Highly recommend. Thanks so much!”

Helpful Report

Posted 1 month ago

“Been using Gatwick car and van rental for around 5 years now 3/4 times a year for extended periods of up to 7 weeks. Amazing service, staff are professional and very friendly. Cars immaculate, pricing competitive, very easy collection / return service and airport drop off. Can’t find any faults and will use for years to come.”

Helpful Report

Posted 1 month ago

“I cannot thank the team enough at Gatwick Car & Van Rental for their continued exceptional service and customer care. Due to family health issues and a recent bereavement, I often require a last minute vehicle when landing at Gatwick. The team at GWC&VR have never let me down. They are more personable than the larger vehicle rental organisations and their prices are more competitive. I have no hesitation in recommending Gatwick Car & Van Rental.”

Helpful Report

Posted 1 month ago

“Needed a car hire company that was not based at Gatwick Airport, so on this basis I picked Gatwick Car & Van Rental and what a good decision that turned out to be. Excellent choice of vehicles at good prices and pleasant and professional staff who made easy the formal hire process, the handover process and the return process. I will definitely use Gatwick Car & Van Rental again and I will recommend this company to anyone I know who needs to hire a vehicle. First Class : 10 out of 10.”

Helpful Report

Posted 1 month ago

“Firstly the price was very reasonable, the vehicle was clean and in excellent condition. The process of collection & return was straightforward. Great experience all round.👍🏾”

Helpful Report

Posted 1 month ago

“Excellent service from these guys after I ended up with no car from my original rental company (Europcar) as they no longer take credit card if it’s a different address from home address. Anyway all the car rentals on airport either had no cars or ridiculous prices. Phoned these guys and thankfully they had a car. Picked me up from terminal and back to depot. Car sorted quickly. Everything explained. Thanks for getting me out of a problem.”

Helpful Report

Posted 1 month ago

“Very disaapointed how they handle an wrongfully issued PCN. I hired one of their van last month for moving home and my new property made a mistake and issued a PCN, which later was cancelled, and Gatwick Car & Van Rental charged me a non-refundable "admin-fee" £48 for the paper work they claimed they had done. Although I sent them the proof that the PCN was a mistake and have already been cancelled, they still not willing to reimburse £48 reluctantly and insist I have to gett the reimbursed from the Parking management to refund the charge. I understand their businiess is bad and have to survive on these "admin-fee" they are making. I also understand it is clearly the Parking management had made a mistake. But why am I the one to be paying for the mistake? This is just not how a rental business should be ran, punishing their customer when they are also the victim.”

Helpful Report

Posted 1 month ago

Dear Mason, Thank you for your review. We understand your disappointment regarding the admin fee charged for the parking fine. As outlined in our Terms and Conditions prior to the hire period, each time we receive a traffic/speeding contravention and make a representation to the issuing authority, we charge an admin fee of £48 per instance. This is standard practice within the vehicle hire industry, and covers any charges we receive and administrative work involved in processing the fine, regardless of whether it is later cancelled or not. If you would like to discuss the matter further, then please feel free to get in touch with us via phone or email on info@gatwickcarandvanrental.com and we will be happy to assist. Kind regards, The Gatwick Car and Van Rental Team

Posted 3 weeks ago

“Consistently great service from a friendly team.”

Helpful Report

Posted 1 month ago

Gatwick Car & Van Rental is rated 4.9 based on 526 reviews