Gatwick Car & Van Rental Reviews

Name: Gatwick Car & Van Rental
Rating: 4.90

4.9 Rating 477 Reviews

98 %

of reviewers recommend Gatwick Car & Van Rental

Company Reviews

Metrics

4.9

Based on 477 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service excellent minibus done the job will you use you again next year l hope”

Helpful Report

Posted 3 weeks ago

Hello Robert, thank you for your kind words! We're really glad to hear that you were happy with our service and that the minibus met your needs. We noticed the 1-star rating, which may have been accidental—if that's the case and you'd like to update it, we’d greatly appreciate it. Either way, we truly value your feedback and look forward to seeing you again next year.

Posted 1 week ago

“I rented the van from you, returned the vehicle in perfect condition but someone called me 4 days later notifying me that the vehicle was damage with scratches, I do not agree with the dispute because I did not cause any danages and when I returned the vehicle to their office. The vehicle was checked and cleaned up by members of their staff but they said that I damaged the vehicle after 4 days in their procession. I will not return to this company again and the case will be in the hand of my solicitor”

Helpful Report

Posted 3 months ago

Hello Morakot, Thank you for your review. We are sorry that you feel unhappy with our service. We have a thorough inspection process at the end of each rental contract, however, due to the location of the damage, it was difficult for our team to identify during the initial inspection with you. Once we compared the vehicle to photos taken prior to the rental, we realised the issue and communicated this with you along with the images. We pride ourselves on our customer service and communication so if you would like to discuss this further, please do not hesitate to contact us on: info@gatwickcarandvanrental.com. Kind regards, Gatwick Car & Van Rental

Posted 2 months ago

“A V O I D - utterly disgusting service from Adnan Usman when I recently visited to enquire about a 2 week hire for my family. Felt patronised and spoken to in condescending manner when asking what type of vehicles are available for rental and what collection arrangements can be made. Unsurprisingly the images on the website don’t remotely reflect those available in reality. Colleague smirking when I questioned collection option. Will happily take my business to a company where I am treated with some respect !!”

Helpful Report

Posted 3 months ago

Hello Stephen, Thank you for taking the time to leave a review. We are sorry to hear you feel unhappy with our services on this occasion. We pride ourselves on communication and customer service so it is disappointing to hear it didn't meet your expectations. If you would like to discuss this further, please do not hesitate to contact us on: info@gatwickcarandvanrental.com. Kind regards, Gatwick Car & Van Rental

Posted 2 months ago

“absolutely rubbish. Stay Away”

Helpful Report

Posted 8 months ago

“Hired a Fiat 500 from Gatwick Car Hire and returned it without any damage and with what we thought was the same amount of fuel. However, they did not flag any discrepancies up in the fuel at the time,yet refunded our deposit a week later less £38.50: they fine you without telling you and of course you have no opportunity to discuss it. They did not respond to emails relating to the discrepancy and only admitted what they did when we phoned them and put them on the spot. I feel that this was unfair and disingenuous behaviour on their part - if they felt that there was a discrepancy they should have discussed it with us, and also charging £38.50 for - allegedly - a small difference in the fuel levels is indefensible and sharp practice. I suggest that anyone reading this review think very carefully before hiring vehicles from them.”

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Posted 1 year ago

“Do not use. These people will always take your deposit for non existent damage. Con merchants”

Helpful Report

Posted 3 years ago

“Love to know who puts the good reviews. Bunch of shysters if you are a one off customer. They will find some damage and they will keep your deposit even if you can prove them wrong with photos. You have been warned.”

Helpful Report

Posted 3 years ago

“Me and my partner hired a van from here for 2 days, when collecting the van we were told there were 2 marks on the vehicle and showed us on a diagram on a phone where these were. We were then given the keys and told to look round the vehicle and if we found anything else to let them know. At no time did he tell us to make sure we check the roof! We found 1 more mark so went in and told them. We were told this would be added to the report. We were told to put the keys in a post box outside the building when dropping the van back and to leave it on the side of the road- I did think this was odd as usually they would check the vehicle when you drop it back. I said to my partner I was worried as leaving the van on the side of the road means someone could damage it? Anyway we did as they said. As we were driving on the motorway we took out the damage waiver which cost £20 per day- this was to reduce the excess from £1,200.00 to £250.00, the lowest option they had. We were due to drop the van back at 4pm but we dropped it back before 2.30pm and as they said, put the keys in the post box and left the van on the side of the road. At 19:40 we received an email saying the van has additional damage to it. 2 marks- 1 on the roof and another on the passenger door. There was no say of the mark we spotted when collecting the vehicle, so this shows the vehicle hadn’t been checked accurately when it had been dropped back. Also we were told no one would be there when dropping it back, hence putting the keys in the box, so how was the vehicle checked this evening and why did we receive an email at 7.30pm? The gates where closed so no one was there when we dropped the van off at 2.30pm. I checked my bank and the £250 excess had been taken straight away. The email stating the extra damage has attached the diagram of the vehicle showing where marks are. This document has a space at the bottom for the customers signature, which has been signed but not by myself? It was closed so how did I sign and agree to this? I didn’t, someone has forged a signature here! I am so disappointed with the service and I’m very upset. We took very good care of the vehicle, it was brand new so we were very cautious when driving. When arriving at our destination we parked the van on a driveway, the property is also on a private road so we know that no damages were caused here! We couldn’t go in to discus this straight away as it is 8pm on a Sunday evening and they are closed. We now have to wait until Monday morning. I wouldn’t recommend using this service, we hope to get this resolved tomorrow but as is currently stands we are out of pocket and I have a signed document that has a signature on it I do not recognise next to ‘customers signature’. It is a very bad end to a good weekend.”

Helpful Report

Posted 4 years ago

“Gatwick car & van hire claimed that the van was damaged on the underside of the bodywork during my hire period. They have withheld the full excess without providing appropriate evidence or even a quote to repair the damage, which they also say won't be carried out until the end of the hire period - which means that they could try and claim the same damage repair costs from other hirers that don't spot this on inspection. The company have failed to answer my emails or follow up queries in a month, meaning I have been forced to pass my case on to my credit card company. This is an unprofessional outfit that has failed to live up to any of their customer services claims or provide appropriate evidence or information to support their actions.”

Helpful Report

Posted 7 years ago

Gatwick Car & Van Rental is rated 4.9 based on 477 reviews