Gatwick Car & Van Rental Reviews

Name: Gatwick Car & Van Rental
Rating: 4.90

4.9 Rating 502 Reviews

98 %

of reviewers recommend Gatwick Car & Van Rental

Company Reviews

Metrics

4.9

Based on 502 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very precise to answer and deal with our requests. Good large space car we could hire and it was indeed very useful.”

Helpful Report

Posted 9 months ago

“Staff were very friendly, courteous and helpful, however the reason I have put 4 stars not 5 is because when collecting the car, the mechanic or cleaner of the car, took their time getting the car ready, so in my opinion, the experience could’ve been more efficient.”

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Posted 2 years ago

“Service quick and fast. Process easy. Agent friendly and efficient. Van however was damaged. Sat nav/radio not working. But fit for purpose at reasonable price”

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Posted 2 years ago

“I found the service provided by Anand and his colleagues to be excellent. A particular example was when we collected our vehicle it did not have satnav. Anand was able to find a portable unit and attached it the windscreen and it proved to be a godsend, thanks to all!”

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Posted 2 years ago

“Good service and friendly, just dont understand that we were charged £10 pick up and £10 drop off at North Terminal when a normal car (which we were picked up in) is only charged £5 ?”

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Posted 2 years ago

“A courteous, professional and efficient service at a reasonable price.”

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Posted 2 years ago

“Vehicle pricing and quality of vehicle was excellent. Only reason giving 4 stars rather than 5 was that we had not been advised that the office would be closed on the Monday we were returning the vehicle so we were a little unsure where to leave the car and had to arrange a taxi to get back to the airport which we had not expected to need to do.”

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Posted 2 years ago

“Have used Gatwick car and van rental in manor Royal, crawley now on 5 occasions. Very helpful and prompt service Various cars used. Not hired a van. Will use again.”

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Posted 2 years ago

“Went the extra mile and proved it can be done. Highly recommend and will use for my future visits.”

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Posted 3 years ago

“Very friendly service and excellent customer support. One point, please provide adaptors for USBC connections/leads in your newest vans for those of us who haven’t caught up yet!”

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Posted 4 years ago

“A great service and fast efficient turnaround. We managed to get a car after they had closed. We are very grateful for all the extra assistance in this regard.”

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Posted 6 years ago

Gatwick Car & Van Rental is rated 4.9 based on 502 reviews