Gatwick Car & Van Rental Reviews

Name: Gatwick Car & Van Rental
Rating: 4.90

4.9 Rating 477 Reviews

98 %

of reviewers recommend Gatwick Car & Van Rental

Company Reviews

Metrics

4.9

Based on 477 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They seem nice enough but they are a little incompetent. Be careful to check they have put any notes on their system plus be careful that they pay your deposit back to you promptly and properly. It seems their system is antiquated and a month after returning a car I am still awaiting the full refund of the deposit despite an email and two separate phone calls to them over the last few weeks.”

Helpful Report

Posted 3 months ago

Hello Gordon, Thank you for your review. We are sorry that you feel unhappy with our services and for any inconvenience it may have caused. At Gatwick Car & Van Rental, we pride ourselves on delivering a high quality rental process. When the vehicle was returned to us, we placed your deposit on a payment card listed on your profile having previously been used with us. Unfortunately, this was not the card the deposit came from. We have since reached out to apologise and resolve the issue. If you would like to discuss this further, please do not hesitate to contact us on: info@gatwickcarandvanrental.com. Kind regards, Gatwick Car & Van Rental

Posted 2 months ago

Gatwick Car & Van Rental is rated 4.9 based on 477 reviews