Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,549 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We wanted two awnings for our south-facing patio doors. I rang Garden Street and the receptionist was extremely helpful, emailing me all the relevant information I had requested with no pressure to purchase. We ordered the awnings within the day and they arrived on the appointed day. The outer packaging was damaged on arrival and I informed Garden Street immediately. Again I was contacted and asked to confirm how much damage was done to the contents - thankfully none! The awnings were fitted the following week and we are absolutely thrilled with them. No more living behind curtains on sunny days - we now have shade in the rooms while still enjoying our garden outside. I would readily recommend Garden Street for the quality of their product, their competitive prices and their excellent customer service.”

Helpful Report

Posted 4 years ago

“We ordered a Norfolk Leisure Armona Sofa set on the28th May 21 just before the Bank Holiday. I was slightly concerned after reading the other reviews about the delivery time. I didn’t need to worry it was delivered on Friday 4th June by courier. The Courier company rang the day before to arrange a suitable day and time of my choice. They then rang just prior to arrival to check it was a convenient time. The delivery man was helpful and polite. So no problem there. It was all in one box so everything was present and correct. It took me and my husband 2 hours to put it together, the first chair took longer but once we had done that one the others were quite easy. The coffee table took 5 minutes. The set looks great and is comfortable, all in all an excellent purchase with good service and delivery times, absolutely nothing to complain about. I like the fact that the cushions fit in the storage coffee table, I have now placed it all together and ordered a cover for it. Very happy customer, I would deal with this company again.”

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Posted 4 years ago

“Delivery very good. Have not yet put together so am looking forward to seeing it in place. Would order from again.”

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Posted 4 years ago

“Excellent product delivered on time with great instructions to build. Unfortunately having to wait for the side fitting addition but I'm sure it will be just as good when it eventually arrives.”

Garden Street 5 star review on 3rd June 2021

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Posted 4 years ago

“Great customer service good Communication fast delivery super product”

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Posted 4 years ago

“Although we had to wait due to demand, the shed was well worth it. Lovely shed easy to put together and solid fits together beautifully. Driver was polite and very efficient couldn’t ask for better service.”

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Posted 4 years ago

“Easy to order delivery promised in 3 - 6 working days, arrived in 2 days. Happy with purchase.”

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Posted 4 years ago

“The bench I purchased was adequate for my need and better than expected. Not had to talk or contact anyone...It was delivered on time and in good condition. Thank you. I would recommend Garden Street.”

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Posted 4 years ago

“Service was very good from start to finish and arrived in good time , the summerhouse looks very good and the quality seems good .There might be an issue with the felt as someone had stapeld something to it about 8 in all , as I've not but the felt on yet I don't know if that's a waste bit , seems a silly thing do do to me !!”

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Posted 4 years ago

“Great communication. Love our patio set. Looks fab. Definitely recommend!”

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Posted 4 years ago

“I bought the cottage arbor bench. It arrived within the 4 weeks. I had great telephone help and the delivery company were excellent. It was a little challenging to put together. You need a good electric screwdriver. I love the bench. Very good quality. Very happy and it was best price!!”

Garden Street 5 star review on 2nd June 2021

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Posted 4 years ago

“Only took 4-5 weeks to be delivered. Quickest place we could find on line. Excellent quality. A lot of compliments from passers by for the fence panels.”

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Posted 4 years ago

“Excellent value and service”

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Posted 4 years ago

“Brilliant customer service, Items arrived before the estimated day. I couldn't fault this shop. I would recommend to all of my friends, many thanks Yvonne”

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Posted 4 years ago

“Fence paint arrived really quickly - but haven't finished the fence yet due to weather & work - but I've used Protek wood stain & protect before & have always rated it & love that I can also use this paint for stone & it's eco friendly. Very good customer service from Garden Street & will definitely use again”

Helpful Report

Posted 4 years ago

“Excellent table and chairs quality product and efficient speedy delivery”

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Posted 4 years ago

“Good products an service. Will buy again”

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Posted 4 years ago

“We ordered a summer house from you after you notifying us it was back in stock estimated delivery 14 day. it was shipped out in the 14 days, delivered by a lovely helpful driver who help place my delivery just where i needed it, the product is of high standards and it all fitted together perfect, I have nothing to say negative about my experience with this company and would highly recommend them. E Yates Essex”

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Posted 4 years ago

“Really pleased with my item and I would recommend this company, and I would purchase from them again. Many thanks.”

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Posted 4 years ago

“Fantastic customer service.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,549 reviews