Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,557 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,557 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 11th September 2025

413

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product had a small problem with it customer services fantastic sorted problem would recommend to anybody”

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Posted 6 years ago

“Our order of a gazebo arrived earlier than expected which is great, luckily we were in to receive it as the delivery co didn't advise on when they were coming. The instructions were difficult to read but following a call to the customer helpline at 4.30 a new set arrived by email by 8am next day. Overall very pleased with our Glendale Venice gazebo and your customer service.”

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Posted 6 years ago

“Easy to follow instructions. Shed looks great. Great communication with company on a few questions.”

Garden Street 5 star review on 11th July 2019

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Posted 6 years ago

“Would highly recommend Garden Street. Not only are their products good quality and their website easy to use, but their customer service is excellent. I called a couple of times with queries regarding my order and the customer service team went out of their way to resolve my queries.”

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Posted 6 years ago

“Very pleased with the product. We found it easy to put together and was very good value for money.”

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Posted 6 years ago

“Excellent! Special thank you to Tom for his very helpful and professional customer service.”

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Posted 6 years ago

“Well pleased from purchase to delivery, good work team...”

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Posted 6 years ago

“Excellent product, very easy install 3hours in total.”

Garden Street 5 star review on 9th July 2019

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Posted 6 years ago

“The gazebo I ordered is of excellent quality. It’s sturdy and well made. I hired someone to put it together, which they did very quickly, and solo. My one recommendation to the company is to provide more detailed information on the shipping procedure, as the shipping company doesn’t call to say when they are coming and you have to leave a detailed note with a parcel number if you want your package left for you. The Garden Street customer service department was excellent and answered my many questions. The delivery agency was very friendly and helpful as well during my delivery issues. We will definitely order from Garden Street again. There should be something to tell customers that you need to purchase concrete screws if needed, as they are not included in the packaging. Other than that, it’s a great experience.”

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Posted 6 years ago

“Good product easy to assemble fast delivery”

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Posted 6 years ago

“Very good prices and exactly what we wanted.prompt service”

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Posted 6 years ago

“Great quality furniture and arrived on advised day. Very pleasant people on the phone when looking for some advice and quick to reply to emails.”

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Posted 6 years ago

“We have now bought log store, bin store and most recently outdoor sofa, chairs and table. All purchases were easy, great quality and have all arrived as promised. Thank you!”

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Posted 6 years ago

“Good quality plastic garden shed, delivered on time.”

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Posted 6 years ago

“Good service and product. Information rather lacking but when I rang them delivery time and date was sorted and stuck to. Carrier was brilliant”

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Posted 6 years ago

“The communication with Garden Street was excellent and the delivery was between the hours of 8am and 8pm. Received our Arbour in a very strong crate and the only pitfall was that we had to dispose of this ourselves. My husband is in his early seventies and it took him all day to erect this. According to the fitting instructions it states that you need two strong men to fit this but my husband fitted it all by himself without any difficulty. The arbour is all fitted and in the process of being painted with the colours green and cream and it is starting to look fantastic.”

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Posted 6 years ago

“Great product!”

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Posted 6 years ago

“All as described, fast despatch and no problems. Good quality”

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Posted 6 years ago

“Excellent service & product”

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Posted 6 years ago

“Really pleased with our purchase - a landscape garden arch. Well packaged and delivered promptly by an extremely considerate courier......What more can you ask for?”

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Posted 6 years ago

Garden Street is rated 4.2 based on 7,557 reviews