GardenSite Reviews

Name: GardenSite
Rating: 3.87

3.9 Rating 154 Reviews

71 %

of reviewers recommend GardenSite

Company Reviews

Metrics

Info

3.9

Based on 154 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone

About GardenSite:

Established in 1999, GardenSite has been selling thousands of gardening products online for over 18 years, and the family-owned business has been within the garden industry since 1952 - Assuring you that their expert advice, customer service and product knowledge is trustworthy and valuable. That's why so many customers choose to buy from GardenSite each and every day and why you'll find real and honest reviews right here on their Reviews.co.uk profile page.

The online garden centre boasts thousands of home and garden products ranging from garden sheds, greenhouses, pond pumps and supplies, fish and aquariums, garden furniture and structures, barbecues, outdoor lighting and much more. So whatever you need for your garden, GardenSite will most certainly stock it!

Visit Website

Phone:

0121 355 7701

Email:

customercare@gardensite.co.uk

Write Your review

Tell us how GardenSite made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GardenSite 5 star review on 29th July 2021

Martin J

GardenSite 5 star review on 4th July 2017

Nigel H

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have ordered an Elite Greenhouse online through Gardensite. We chose this company because it’s website was more useful when compared with competitors. We contacted the customer helpline to enquire about delivery of the greenhouse (it’s a very long 30 weeks lead time) and our enquiry was handled very politely, however, with little additional information other than to expect to hear something as we get towards the end of the 30 week period. At the time of writing we have about 4 weeks to go…still no further information so far from the manufacturer or from Gardensite.”

Helpful Report

Posted 2 years ago

“Yard master shed ordered on 6 to 8 weeks delivery with installation. Shed arrived 4 weeks ago! Still awaiting installation ( installer turned up without prior notification whilst we were out, rearranged for this weekend, but subsequently cancelled due to a health issue ). Totally unacceptable service, avoid this company”

Helpful Report

Posted 2 years ago

“Next day delivery”

Helpful Report

Posted 6 years ago

“This has to be the biggest mistake of my life all day sunday i tried and failed to erect this lean to green house”

Helpful Report

Posted 6 years ago

“The product itself a 10x6 ghouse was much as expected and assembled easily but frustratingly there were some small items missing. The base which is included on a summer offer was missing the "J" clips to fasten to the greenhouse frame, and subsequently during assembly we discovered that only 100 nuts/bolts had been supplied, and not the larger pack (of 124 I think) for the 10x6 greenhouse. The bits were supplied after a phone call but should have been included from the start. The delivery instructions we had given were not passed to the driver, despite 2 phone calls we made advising of limited access, and it was only thanks to a very professional and capable driver that the delivery was made.”

Helpful Report

Posted 6 years ago

“The shed we ordered arrived really quickly. In fact, so fast that it arrived to an empty house. Happily my neighbour let it in. Two of the metal support pieces were squashed. One of them was squashed at both ends and the other was out of shape in the middle. I took both to the garage on the corner to ask if he thought it would be possible to un-squash them or whether I should just send them back. He took a look then set about doing the repairs. The result is that they both work but look slightly bashed. The shed itself is great. I will say that I'm not good at putting flat packed anything together but with the help of a neighbour, the shed was up in four hours – except for the doors. They were assembled and hung two days later by my brother and a friend. It was then we found that the shed wasn't quite square so the doors aren't either. However, it all works, rather more than less, and I'm 95% happy with my purchase.”

Helpful Report

Posted 6 years ago

“Product looked good and responded quickly to supplying missing parts.”

Helpful Report

Posted 6 years ago

GardenSite is rated 3.9 based on 154 reviews