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GardenSite Reviews

3.9 Rating 154 Reviews

71 %

of reviewers recommend GardenSite

Company Reviews

3.9

Based on 154 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone

About GardenSite:

Established in 1999, GardenSite has been selling thousands of gardening products online for over 18 years, and the family-owned business has been within the garden industry since 1952 - Assuring you that their expert advice, customer service and product knowledge is trustworthy and valuable. That's why so many customers choose to buy from GardenSite each and every day and why you'll find real and honest reviews right here on their Reviews.co.uk profile page.

The online garden centre boasts thousands of home and garden products ranging from garden sheds, greenhouses, pond pumps and supplies, fish and aquariums, garden furniture and structures, barbecues, outdoor lighting and much more. So whatever you need for your garden, GardenSite will most certainly stock it!

Visit Website

Phone:

0121 355 7701

Email:

customercare@gardensite.co.uk

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GardenSite 5 star review on 29th July 2021

GardenSite 5 star review on 4th July 2017

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i bought a garden pond from garden site a few weeks ago and also a UV light at an extra cost of 60 GBP and it has never worked we contacted garden site and spoke to one of your colleagues and all she said when asked for advice and she sent me a manual which I already had and did not tell you very much about UV light does it actually light up when working or not. my phone number is 01303488456 any advice would be helpful before returning the item to the garden site”

Posted 6 years ago

“Purchased a water feature from this company, base came apart as ut was taken out of the box. Contacted gardensite direct and they just didn't want to know, no refund or no exchange so I gave a water feature resting on a damaged plinth. Would not recommend this company at, absolutely disgraceful!!”

Posted 1 year ago

“Purchased a Vergona Phryne 155cm Bronze garden statute from this company. States that this is made from marble resin composite , had it just over a year when I noticed that paint had started to peal of this statue, this should not have happened States on their site that this is suitable for garden and is of robust material . Have got in touch with this company (also trading as Hall’s Garden Supplies, Sutton Coldfield Birmingham) showing photos of the pealing on the statue, and asking either for a replacement statue or full refund but company has not offered either except £120 refund which is not suitable as the statue is now rendered useless . I open my garden for the National Garden Scheme so this statue will be viewed by visitors. I have contacted Trading Standards who informed me I am in my right to ask for a replacement or full refund as the product is substandard and not fit for purpose. The company has stated it is out of its warranty period , statues last more than a year. After numerous letters I will now be taking this company to the small claims court . I absolutely advise any others who have purchased products which are not fit for purpose , you have your rights which last much longer than the year warranty . A very silly company that’ should have agreed with the customer and given a replacement or refund. Also due to the amount of visitors to my open garden, anyone who asks about the statue , I will tell them. Never go purchase from this company , I note that looking at other reviews, there have also been some very unhappy customers who have purchased garden products from their site. Please look elsewhere where you will be treated with courtesy , replacement or refund. May I also state that the company has mentioned that I did not make a complaint of the statue pealing within the 12months of purchase . Ridiculous answer. I don’t venture into the garden over the winter months and study the statue all the tine, it should have been robust enough and if the Company had stated that this product is not suitable for outdoor use, I would not have purchased it. Consumer rights last potentially 6 yrs after purchase .. so I advise anyone who has purchased goods from this site, not be fobbed off, you have your consumer rights.”

Posted 1 year ago

“We bought a Blagdon Grand Half Moon Pond from this site, and everything about it was wrong, nothing lined up or fit together properly, my husband had to try to put it together by altering it, consequently, the liner didn't fit properly because of this. We contacted the company, and we were given the brush off and then passed to the company that made the pond, who in turn, told us to contact Garden Site, we got the complete runaround for an item that cost us £600, they were not interested in helping us at all.”

Posted 2 years ago

“we bought the garden metal shed and it not of good quality, the company charges £90 for return the item , there is no one listen like citizen advice bureau that action need to be taken why they cahrge so much ,does it make sense as other comapnies charges only £30 max , very bad company to deal , worst experience of life.”

Posted 2 years ago

“Delivery company used is just dreadful. Ordered garden furniture on 25th April finally received in August after a lot of emails. The delivery company had incorrect phone number for their first attempt, but correct three numbers for their following three attempts. We received NO phone calls, there is someone at the property at all times! When they eventually delivered it was on the day before they said they would, at six in the evening. Quality of the furniture is not brilliant, table is NOT square as advertised, it is rectangle and is warped. Bolts used are too long so look untidy. It is advertised as being hand made, but screws have been over screwed into wood by a machine causing splintered wood! Needed a fair bit of sanding down around the edges. Very disappointed as by the time we received the set we could have bought it a lot cheaper! You know when you reach the point that you can't even be bothered to complain.......”

Posted 2 years ago

“So i have had a terrible experience with these people including the customer service that believes you loose your consumer rights quoting their ridiculous terms and conditions. They sent me some really poorly made Yardmaster garages that had a whole load of manufacturing issues then refuse to pay return delivery as if i should be out of pocket for their awful products. I am now starting the process of small claims court to recover my costs including the one garage we erected that needed all sorts of additions to work. For starters the holes for the screws were either too small making it impossible to get the screw to penetrate or too big making it not grip. The entire garage is like a baked bean tin. In short DO NOT USE THIS COMPANY and certainly do not buy a Yardmaster single garage or you will regret it like me. I wouldn't even give this 1 star but no option for 0 stars LOL”

Posted 2 years ago

“Ordered a green house in early February with a delivery date of up to 15 weeks. Phoned today for update and once I had given my order number the lady was able to tell me my name. So far so good. I was then put on hold and a few minutes later told I would receive a call regarding this. 5 mins later I get an email telling me that my order had been lost in the system??? Funny that they could tell me who I was from the order number I gave?? The order number you put in email is not the one I gave you? Have plants growing to coincide with a 15 week max delivery. See you have used this excuse several times before. For a long established company your methods and excuses are very poor. Would not advise anyone to use you”

Posted 2 years ago

“When I telephoned to book my items the operator was very helpful. I initially placed my order, but then decided to add on a further item. The operator was very helpful with this and amended my order with no problem. All items were delivered together and quickly.”

Posted 5 years ago

“Thank you to David and the team @ Gardensite. Very generously donated a prize to our fundraising charity in aid of Mind UK. This is the 3rd time you've helped such a worth cause. Thank you once again :) from at all Team Hickton”

Posted 5 years ago

“Our Very competent joiner spent three and a half hours building this. He said the instructions are an absolute nightmare and the quality isn't great for the money. It shakes a lot so we have had to secure it to the house. I paid £195 for this and am extremely disappointed.”

Posted 6 years ago

“The worst mistake i have ever made was making a purchase from the Garden Site. Ordered a 8ft x 10ft Metal shed for it be damaged, not the size i ordered, fitted by odd job men who told me themselves that the shed was rubbish after i paid £742.00. The roof had holes in it, the panels were warped, dented, scratched and the quality itself was poor and flimsy. After numerous requests for a refund and sending photographic evidence of the damage, waiting for staff at Garden Site to return from holiday and Investigating me, still no refund. I sent letters advised by the Citizens Advice, their response, we'll send new panels. I then said no thankyou i want my refund please, still no refund. In the end after 4 months of this going on i had to contact Money Claims Online which is a small claims court. Only then did i get my refund plus court costs. Now at this moment i still have the shed dissasembled up my back garden as Garden Site have ignored my requests to take it away, leaving sharp metal panels in a heap in my back yard. Their customer service is absolutely shockingly appauling. So as you can gather this is the worst shopping experience i have ever had, and i regularly shop with other companies online. Basically they gave me the run around for 4 months, holding back my refund which i was entitled to for faulty goods. They was in breach of the Consumer Rights Act and have been reported to Trading Standards.”

Posted 6 years ago

“The tree was not as expected it looked like a cheap one from a small cheap store and have seen better ones cheaper in the supermarket Susan Burley”

Posted 6 years ago

“""I buy one item from your website and still waiting delivery regardless of your delivery note within 5 working days!!!!!! Yesterday I make a phone call to ask for details and I received assurance that the delivery company will call me. I still waiting this call......... Very poor delivery...... I'm strongly disappointed and definitely I will put my bad feedback for your customer service and delivery options! I will strongly not recommend your company Without regards”

Posted 6 years ago

Good Day Rafed, Thank you for your review. We apologies for your disappointment, however do feel this is rather unfair that you are reviewing us in this manner as we state that delivery is "FREE Delivery normally within 5 working days" for the water feature you ordered. It was exactly 5 working days on the day of your review and it is correct that a call is made from the delivery partner due to the size of the item ordered, this is done directly with your local delivery depo. Kind Regards David Coton / Partner

Posted 6 years ago

“Order table it had a shapped screws on inside of table so have to email to see what they will do very disappointed in this services as most business to call tell them what wrong they collection it and replace it with a new one no question asks , this is like you don't trust the customer and what they tell you”

Posted 6 years ago

“they did not have trimmer wire for the strimmer they sell and told me to buy streamer wire for another model and re-wire the existing spool. as opposed to order in the right one!”

Posted 6 years ago

“Dave kept in touch regularly explained the order process fully, delighted with the service and my order came early, perfectly packaged, and is now in place in the garden.”

Posted 6 years ago

“Our order was simple to make and was delivered very quickly.”

Posted 6 years ago

“How can i write a review i haven.t got the product yet. It was ordered on 20th may and it is now 7th june and no delivery date.”

Posted 6 years ago

“Lovely item - exactly as described. Good instructions and very easy to assemble (took longer to fill with water than put together). Very fast delivery! Highly recommended”

Posted 6 years ago

GardenSite is rated 3.9 based on 154 reviews