GardenSite Reviews

Name: GardenSite
Rating: 3.87

3.9 Rating 154 Reviews

71 %

of reviewers recommend GardenSite

Company Reviews

Metrics

Info

3.9

Based on 154 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone

About GardenSite:

Established in 1999, GardenSite has been selling thousands of gardening products online for over 18 years, and the family-owned business has been within the garden industry since 1952 - Assuring you that their expert advice, customer service and product knowledge is trustworthy and valuable. That's why so many customers choose to buy from GardenSite each and every day and why you'll find real and honest reviews right here on their Reviews.co.uk profile page.

The online garden centre boasts thousands of home and garden products ranging from garden sheds, greenhouses, pond pumps and supplies, fish and aquariums, garden furniture and structures, barbecues, outdoor lighting and much more. So whatever you need for your garden, GardenSite will most certainly stock it!

Visit Website

Phone:

0121 355 7701

Email:

customercare@gardensite.co.uk

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GardenSite 5 star review on 29th July 2021

Martin J

GardenSite 5 star review on 4th July 2017

Nigel H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saved a lot of money on my new water feature it was by far the cheapest on the internet. It looks lovely and was posted really quickly”

Helpful Report

Posted 6 years ago

“1) The rubber/plastic seal for the glazing had twists in it caused by the handling and rolling up, it should have been on a spool so it could be unrolled straight and without twists, it slowed down the fitting by quite a time period as well as being very annoying, of the 64m i don't think i had half a metre that went on as it should. 2) I couldn't get the glass out of the pallet it was in, on removing the removable batons all the glass packs wanted to fall out. 3) I didn't get a list of what was in each pack of glass and it was in the rain so i had to mark the packs with a number and make a list of what was in each as the little sticky on the packs was falling off. 4) There is 2 x 15mm screws fitted into the rear gable instead of 10mm and never found out what they are for, they only showed on 1 set of instructions. 5) The delivered instructions and the online instructions are both needed as one has pictures which can be hard t see and the other has drawings which are easier, the items in each are marked different as one uses the alphabet and the other numerals, confusing. 6) I am happy with the greenhouse now it is errected, but a pain when you are erecting it on your own.”

Helpful Report

Posted 6 years ago

“Our order was simple to make and was delivered very quickly.”

Helpful Report

Posted 6 years ago

“Excellent service web site very easy to use. Will definitely use again.”

Helpful Report

Posted 6 years ago

“Great service and beautiful statue”

Helpful Report

Posted 6 years ago

“I was very impressed with the thoroughness of the packaging around the uv lamp when it was delivered to my home. Also a very prompt delivery too!”

Helpful Report

Posted 6 years ago

“Recently bought a large Hebe Goddess garden statue from Gardensite. It was very good value considering delivery was included in the price, delivered promptly, and well packed. Couldn't ask for more.”

Helpful Report

Posted 6 years ago

“How can i write a review i haven.t got the product yet. It was ordered on 20th may and it is now 7th june and no delivery date.”

Helpful Report

Posted 6 years ago

“WebSite was easy to use and follow. Making Payment was just as easy.. Plants received very well wrapped and packed all items in very good order and healthy. Plants look great in our garden and our daughters.”

Helpful Report

Posted 6 years ago

“Absolutely delighted with your service and finshed prduct.”

Helpful Report

Posted 6 years ago

“Very prompt replies. Full replies. Pleasant staff”

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Posted 6 years ago

“Our pump stop working. This site was the best price. Very good service.i ordered a new pump it arrived the next day . I would come back if I need anything for my pond. Thank you D. K”

Helpful Report

Posted 6 years ago

“1. I was promised a PM delivery yet that conversation was ignored and I was allocated an AM slot 2. I was then promised I would get a telephone call before delivery so I could get to the property. I never got that call. The delivery driver was pretty rude”

Helpful Report

Posted 6 years ago

Dear Reviewer, Thank you for taking the time to leave a review and for your feedback. We're sad to hear that the delivery distributor let you down on the day of delivery. We can see that your original order notes regarding your delivery preference were passed over to the delivery distributor, but from your feedback realise that these were not actioned. We will definitely pass your feedback over to our delivery distributor, that if they are to allocate a time slot with our customers, then it should be honoured. We don't specify or guarantee specific AM/PM delivery time slots on our own website pages and advise customers that they are all-day time slots, unless the courier states otherwise. We apologise for the inconvenience caused. Kind Regards, GardenSite Customer Care Team.

Posted 6 years ago

“Lovely item - exactly as described. Good instructions and very easy to assemble (took longer to fill with water than put together). Very fast delivery! Highly recommended”

Helpful Report

Posted 6 years ago

GardenSite is rated 3.9 based on 154 reviews