GardenSite Reviews

Name: GardenSite
Rating: 3.86

3.9 Rating 156 Reviews

71 %

of reviewers recommend GardenSite

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3.9

Based on 156 reviews

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About GardenSite:

Established in 1999, GardenSite has been selling thousands of gardening products online for over 18 years, and the family-owned business has been within the garden industry since 1952 - Assuring you that their expert advice, customer service and product knowledge is trustworthy and valuable. That's why so many customers choose to buy from GardenSite each and every day and why you'll find real and honest reviews right here on their Reviews.co.uk profile page.

The online garden centre boasts thousands of home and garden products ranging from garden sheds, greenhouses, pond pumps and supplies, fish and aquariums, garden furniture and structures, barbecues, outdoor lighting and much more. So whatever you need for your garden, GardenSite will most certainly stock it!

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Phone:

0121 355 7701

Email:

customercare@gardensite.co.uk

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GardenSite 5 star review on 29th July 2021

Martin J

GardenSite 5 star review on 4th July 2017

Nigel H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst mistake i have ever made was making a purchase from the Garden Site. Ordered a 8ft x 10ft Metal shed for it be damaged, not the size i ordered, fitted by odd job men who told me themselves that the shed was rubbish after i paid £742.00. The roof had holes in it, the panels were warped, dented, scratched and the quality itself was poor and flimsy. After numerous requests for a refund and sending photographic evidence of the damage, waiting for staff at Garden Site to return from holiday and Investigating me, still no refund. I sent letters advised by the Citizens Advice, their response, we'll send new panels. I then said no thankyou i want my refund please, still no refund. In the end after 4 months of this going on i had to contact Money Claims Online which is a small claims court. Only then did i get my refund plus court costs. Now at this moment i still have the shed dissasembled up my back garden as Garden Site have ignored my requests to take it away, leaving sharp metal panels in a heap in my back yard. Their customer service is absolutely shockingly appauling. So as you can gather this is the worst shopping experience i have ever had, and i regularly shop with other companies online. Basically they gave me the run around for 4 months, holding back my refund which i was entitled to for faulty goods. They was in breach of the Consumer Rights Act and have been reported to Trading Standards.”

Helpful Report

Posted 8 years ago

“beautifyl door knocker, much better that I could have wished for. Very pleased”

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Posted 8 years ago

“The products I ordered arrived arrived on time and they worked.”

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Posted 8 years ago

“I ordered a Palram polycarbonate shed (6' x 4') and it arrived within 24 hours! It was the best price I could find and although the contents looked a bit flimsy, it is beautifully engineered (with good quality screws and fixings, even some spares). Garden Site made the process so easy on their website I was sure I must have forgotten some detail. The shed looks a treat and earning its keep already!”

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Posted 8 years ago

“Pre-ordered garlands at start of year and had amazing communication keeping me up to date with order. Best service I have had of any business.”

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Posted 8 years ago

“Delivered very came when asked product looks good and easy to install but instruction could be clearer with more written features”

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Posted 8 years ago

“Products are really good and the service excellent.”

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Posted 8 years ago

“The tree was not as expected it looked like a cheap one from a small cheap store and have seen better ones cheaper in the supermarket Susan Burley”

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Posted 8 years ago

“The order came on time and was erected when we were told it would be . All questions were answered professionally and product is of a very good quality”

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Posted 8 years ago

“We were given good advice and all our questions were answered . The order went through smoothly . It was delivered when you said it would be and it was erected when we were told it would be . We were very impressed by your service .”

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Posted 8 years ago

“Ordered a green house nearly three weeks ago told it would come in three weeks not heard when it will be delivered yet so cannot coment on the product no very happy”

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Posted 8 years ago

“all ok, from order to receipt goods. Thanks”

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Posted 8 years ago

“The items ordered were delivered in three day as promised. Not bad these days.”

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Posted 8 years ago

“Order was taken and delivered with a minimum of fuss”

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Posted 8 years ago

“It was a telephone order very helpful guy rang back as promised with information I needed”

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Posted 8 years ago

“Item is strong and looks good. Also good price, quick and efficient delivery. I gave 4 stars, not 5 because of one negative. The item I bought was a log store. The pallet it came on was made of treated wood, which Garden Site told me is no use for burning in a stove. I have no use for this and will have to take it to the tip. I would have thought it logical, when selling a wood store to supply it on a pallet which can be burnt. This is what my log supplier did. Why can't Garden Site?”

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Posted 8 years ago

“Detailed information made choosing the right product easy. Great offers and service was the icing on the cake.”

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Posted 8 years ago

“Great service,on time delivery.Very happy.”

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Posted 8 years ago

“Well stocked with helpful staff”

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Posted 8 years ago

“Halls 4 x 2 lean to greenhouse. I was very pleased with this buy at £170 including the base and delivery. I was able to put it together relatively easily on my own. I was very impressed with the packaging. On the whole the assembly instructions were good but needed careful following, and allow plenty of time. Plenty of spare fixings. Very pleased I bought this, delivery was on time and quicker than expected!”

Helpful Report

Posted 8 years ago

GardenSite is rated 3.9 based on 156 reviews