Gardening Naturally Reviews

Name: Gardening Naturally
Address: Unit 27 Blackworth Industrial Estate, Highworth
Rating: 4.84

4.8 Rating 16,022 Reviews

97 %

of reviewers recommend Gardening Naturally

4.8

Based on 16,022 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Gardening Naturally:

Gardening Naturally is a family run business which specialises in a range of natural and organic gardening products.

Visit Website

Phone:

01285760505

Email:

sales@gardening-naturally.com

Location:

Unit 27 Blackworth Industrial Estate
Highworth
SN6 7NA

Write Your review

Tell us how Gardening Naturally made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gardening Naturally 5 star review on 12th April 2024

350

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products arrived in poor condition. Damaged hoops with dents and scratches. The packaging was inadequate.”

Helpful Report

Posted 4 days ago

Hi, I'm very sorry to see these have been damaged in transit. Please can you e-mail us directly at sales@gardening-naturally.com and we will of course get this resolved for you with replacements. Kind regards

Posted 3 days ago

“Use double amount needed but still slugs eating plants. Have used in past from different company and had better results, maybe unlucky?”

Helpful Report

Posted 9 months ago

Hi, I am sorry to see that you're still having problems with slugs, there are multiple factors that can affect the effectiveness of the nematodes. Depending on the level of infestation, it can require multiple applications to treat all slugs. Kind regards,

Posted 9 months ago

“When buying plastic free products, sending them out covered in plastic kind of defeats the purpose! You clearly have a lazy dispatch team that care little for the planet. Or a management team that have simply failed.”

Helpful Report

Posted 9 months ago

Hi, I am sorry to hear that you're unhappy with the packaging that has been used. The polybags are low-density polyethylene and are manufactured from sustainable and renewables sources, they're bio-based - verified by ASTM D6866 and are grade 4 recyclable. Kind regards,

Posted 9 months ago

“I received my nematodes early. On the day they were due they had only 8 days before being out of date. It was already a drought, so difficult to apply them. On top of that, on the day they arrived I got a message advertising a sale of nematodes! You could at least have sent me some with a decent expiry date if you had enough to offer a sale. Although I recognise I did order them the expected slugs have not appeared due to drought, so all in all I am not best pleased”

Helpful Report

Posted 10 months ago

Hi, I am sorry to hear that you received such short dated nematodes. It sounds like there was a mix up in the warehouse; could you please contact us via emailing sales@gardening-naturally.com and we can resolve this for you. Kind regards,

Posted 10 months ago

“Only received the frame no fixings, angles or net still awaiting a delivery of the balance of the order . Aluminium poles delivered Friday several emails and a telephone call still no answers ? Hope it won’t be much longer”

Helpful Report

Posted 10 months ago

Hi, I am sorry to hear that you've not received your order yet. The tracking shows that the order is delayed with DHL. We are arranging for the missing parcel to be resent whilst we take this up with DHL. Kind regards,

Posted 10 months ago

“The products I ordered were fine and delivered promptly. However, my contact details were stolen when their systems were hacked and attempts made to use my card fraudulently. I suggest that instead of wasting money paying your company to ask whether I had an orgasmic experience receiving a few mundane gardening products, they spend the money instead on protecting their systems.”

Helpful Report

Posted 10 months ago

“Nemaslug arrived fine but due to a security breach on your website, I was locked out of my emails for a week which was very stressful! Not sure I'll use again.”

Helpful Report

Posted 10 months ago

“Very slow delivering over a month!”

Helpful Report

Posted 10 months ago

Hi, I am sorry to hear that you were expecting your order sooner. The order was placed for delivery in May. Slug Nematodes were not available until May due to the supplier encountering manufacturing issues. The website was updated and customers informed of delays. Orders were sent out same day when we received the stock from the supplier. Kind regards,

Posted 10 months ago

“Useless never to be ordered from again”

Helpful Report

Posted 10 months ago

Hi, I am sorry to hear that you're unhappy with the service that you've received. Could you please contact us by emailing Sales@gardening-naturally.com and we can try and resolve any issues for you. Kind regards,

Posted 10 months ago

“I am very happy with the company and the catalogue. However, the packaging was very poor and the box of slug pellets was broken leading to pellets scattered in the box. I have emailed about this but not heard anything from the company.”

Helpful Report

Posted 11 months ago

“the first order was brilliant but I didn't order enough. I tried to order 6 more but had trouble accessing the site to be told you had none. Rather sad after the excellent service.”

Helpful Report

Posted 1 year ago

Hi, I am sorry to hear that you were unable to purchase more items from our website. Unfortunately we were out of stock of Strulch when you were looking to purchase more from us. In the event that we are out of stock of an item, you can give us a call on 01285 760505 and we can look into when we are due stock in again. Kind regards,

Posted 1 year ago

“Poles fine. fittings fine, net absolute rubbish because it was massively undersized. I ordered 6M x 5M and it would not fit the frame. I tore it trying to stretch it and had to get additional net elsewhere”

Helpful Report

Posted 1 year ago

HI, I'm very sorry to hear this. Could you please e-mail us directly at sales@gardening-naturally.com. If you have any images that would be very helpful but we are of course happy to arrange a replacement or refund if the item isn't correct. Apologies for any inconvenience caused. Kind regards

Posted 1 year ago

“Some products were disappointing - the bee houses had missing bits of bamboo and the tree guards were solid so no use on anything but a single twig sapling. The bird boxes are poorly made with the roofs not being stapled on properly”

Helpful Report

Posted 1 year ago

“Still waiting for delivery. One item was a Christmas present. I’m assuming it’s due to Royal Mail Strikes. Normally service is pretty good.”

Helpful Report

Posted 1 year ago

I am sorry to hear that you are still waiting for the delivery of your order. As a result of the Royal Mail strikes we have unfortunately been seeing longer than normal delivery times. Sorry for any inconvenience this has caused.

Posted 1 year ago

“The item is over a week late and I have no tracking info”

Helpful Report

Posted 1 year ago

I am sorry to hear that your order is taking longer than expected to arrive, this is likely as a result of the ongoing Royal Mail strikes. On occasions our tracking information emails can go into customers junk box, this may have been the case. Apologies for any inconvenience caused.

Posted 1 year ago

“Ordered for next day delivery but delivery took 5 days. This wasn't any good as i work away for 2 week periods so Nematodes were a waste of money as i went away the day before they arrived.”

Helpful Report

Posted 1 year ago

Hi, Really sorry to hear this, some deliveries have been affected by the recent Royal Mail strikes. If you could give us a call when you're back, we can arrange a replacement. Kind regards.

Posted 1 year ago

“Requesting a review less than an hour before the funeral of Her Majesty, what an incredibly disrespectful act.”

Helpful Report

Posted 1 year ago

Hi Steven, We do apologize for this. However, these review requests are sent automatically as a result of an order being placed a few days before. Out of respect for Her Majesty and family, Gardening Naturally was closed on Monday so that staff could observe and pay respects to our late Queen. Kind regards.

Posted 1 year ago

“Didn't receive the nematodes”

Helpful Report

Posted 1 year ago

Hi, We are sorry your order has not arrived, if you would like to contact us via our phone number 01285 760505 or email us at sales@gardening-naturally.com we can check your order and confirm your address. We can then look at sending you another packet. Kind regards. Gardening Naturally.

Posted 1 year ago

“Long years we was ordering Nemaslug. It's was brilliant product TILL this year - absolutely DISAPPOINTED... IT'S NOT WORKING ANY MORE 😩😣 amount looks small and vet in pack & and slugs continue walk happy 😭 This year - wasted money 😩”

Helpful Report

Posted 1 year ago

“Poor courier service late delivery no up dates”

Helpful Report

Posted 1 year ago

Gardening Naturally is rated 4.8 based on 16,022 reviews