Gardening Naturally Reviews

Name: Gardening Naturally
Address: Unit 27 Blackworth Industrial Estate, Highworth
Rating: 4.84

4.8 Rating 17,470 Reviews

97 %

of reviewers recommend Gardening Naturally

4.8

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Gardening Naturally:

Gardening Naturally is a family run business which specialises in a range of natural and organic gardening products.

Visit Website

Phone:

01285760505

Email:

sales@gardening-naturally.com

Location:

Unit 27 Blackworth Industrial Estate
Highworth
SN6 7NA

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Gardening Naturally 5 star review on 28th May 2025

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered ladybird larave to be shipped week commencing 26th May. They turned up without warning the week before (i.e. 20th May) no email alert and I was not expecting the delivery that week. Since then I received an email stating the items would be shipped 2nd June. Nothing has arrived. Inconsistentency.”

Helpful Report

Posted 5 days ago

Hi, I am very sorry to see this. I can see the order placed for delivery date week commencing 26th May, I am very sorry to hear that this had arrived sooner. From the order, it appears that only 1 pack of these has been ordered, once these are marked as delivered on our system, you will receive an automated email to let you know that the order has been shipped, however you won't receive an additional delivery, this email is generated for invoicing purposes only. If you were unable to use the ladybird larvae or would like to speak to us regarding the early dated delivery, please email us at sales@gardening-naturally.com and we would be happy to investigate this further for you. I am very sorry for the inconvenience caused. Kind regards Gardening Naturally

Posted 4 days ago

“The rose I bought watering nematodes was usless and did not do the job I bought it for on this occasion”

Helpful Report

Posted 1 week ago

Hi, I am sorry to hear this. If the product hasn't been used we would be happy to accept this back as a return. Please elt us know if you have any questions. Kind regards Gardening Naturally

Posted 1 week ago

“What started as a minor problem with fungus fly, after treatment with nematodes has now developed into an infestation after total reliance on the product. How long should I wait for it to be effective?”

Helpful Report

Posted 1 month ago

Hi, I am very sorry to hear this. If the area is severe, we would recommend a few doses of the nematodes to help target the infestation. You should see a reduction of pest in a few days after applications, however if it is more servere, it may not be that the nematodes haven't worked, more that they have reduced what they can, however if there are varying life cycles, more than 1 application will be required. Please elt us know if you have any other questions. Kind regards Gardening Naturally

Posted 1 month ago

“When the order arrived, one of the bottles had leaked and was nearly empty. The packaging was destroyed and Royal Mail had done a very good job in protecting what was left. On contacting Gardening Naturally, they immediately sent a replacement, which was fine, although once again, it had leaked a little but not enough to make a further complaint.”

Helpful Report

Posted 1 month ago

Good afternoon I am sorry that you have had experienced this issue again if you reach out to us we can indeed sort this out for you, please contact our customer service team where we will be able to assist you further. Kind regards Gardening Naturally.

Posted 1 month ago

“The product is 'OK' but the way it is packed is a total disaster. It definitely needs two people, both with considerable patience, to disentangle the 'birds nest' of entagled plastic to discover that you have been sent material that is 1.7m wide but wrapped (tangled) in a roll that is only 30 cms wide. Sort the packing and despatch out and you may have a viable product”

Helpful Report

Posted 1 month ago

Good afternoon Nigel I have spoken to the warehouse team responsible and have asked that this is packed in a more user friendly way going forwards, I am sorry that you have experienced this issue in this instance. Kind regards Gardening Naturally

Posted 1 month ago

“After many pleasing purchases from Gardening Naturally this was a very disappointing experience.”

Helpful Report

Posted 2 months ago

Hi, I am very sorry to see this. It appears that we dispatched a replacement lure that appeared to be missing from the original order, please could you email us at sales@gardening-naturally.com if you did not receive it and we will investigate further for you. Kind regards Gardening Naturally

Posted 2 months ago

“I ordered 2 different Nematodes . One for Ants and one for Leatherjackets. They arrived together on the 20th September The latter had a use by date of 14th Oct but the Ants had a date of 24th Sept. As we were away from the 19th Sep for 1 week following they are now out of date and assume effectively useless. So not happy at all to get short dated product.”

Helpful Report

Posted 8 months ago

Hi, I am so sorry to see this. We complete regular stock checks in the warehouse to prevent short dated stock from being sent, however I will let our team know that this has been missed. Once of our customer service team will reach out to you to resolve this. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 8 months ago

“Whilst the product was just what was required and up to your usual quallity, I am only giving 2 stars due to the service service of your courier DHL”

Helpful Report

Posted 11 months ago

Hi, I am sorry to hear this. From the tracking, it appears the order is part delivered, if you could please email sales@gardening-naturally.com if you have not received the entire order and we would be happy to investigate this. I will pass the comments along to our DHL account manager. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 11 months ago

“Ordered nematodes and selected next day delivery date. Received confirmation but then no updates until 6 days later to advise order had been posted. Shouldn't offer a delivery date that cannot be fulfilled. Received far too late so wont be making another order.”

Helpful Report

Posted 1 year ago

“Thanks for the netting - I hope it will work to save my cherry trees from birds; BUT the BIOCONTROL FOR VINE WEEVILS NEVER SHOWED UP! It was not in the parcel though I shook the bag and fluffed through the pages of the catalogue. Where is it? A Dunnett”

Helpful Report

Posted 1 year ago

Hi, Thanks for the review. Unfortunately you haven't ordered any vine weevil control from us since 2022? Please check this your side. Kind regards

Posted 1 year ago

“Unfortunately not impressed, ants back with a vengeance. I suppose I will have to purchase a second pack”

Helpful Report

Posted 1 year ago

“Products arrived in poor condition. Damaged hoops with dents and scratches. The packaging was inadequate.”

Helpful Report

Posted 1 year ago

Hi, I'm very sorry to see these have been damaged in transit. Please can you e-mail us directly at sales@gardening-naturally.com and we will of course get this resolved for you with replacements. Kind regards

Posted 1 year ago

“Use double amount needed but still slugs eating plants. Have used in past from different company and had better results, maybe unlucky?”

Helpful Report

Posted 1 year ago

Hi, I am sorry to see that you're still having problems with slugs, there are multiple factors that can affect the effectiveness of the nematodes. Depending on the level of infestation, it can require multiple applications to treat all slugs. Kind regards,

Posted 1 year ago

“When buying plastic free products, sending them out covered in plastic kind of defeats the purpose! You clearly have a lazy dispatch team that care little for the planet. Or a management team that have simply failed.”

Helpful Report

Posted 1 year ago

Hi, I am sorry to hear that you're unhappy with the packaging that has been used. The polybags are low-density polyethylene and are manufactured from sustainable and renewables sources, they're bio-based - verified by ASTM D6866 and are grade 4 recyclable. Kind regards,

Posted 1 year ago

“I received my nematodes early. On the day they were due they had only 8 days before being out of date. It was already a drought, so difficult to apply them. On top of that, on the day they arrived I got a message advertising a sale of nematodes! You could at least have sent me some with a decent expiry date if you had enough to offer a sale. Although I recognise I did order them the expected slugs have not appeared due to drought, so all in all I am not best pleased”

Helpful Report

Posted 1 year ago

Hi, I am sorry to hear that you received such short dated nematodes. It sounds like there was a mix up in the warehouse; could you please contact us via emailing sales@gardening-naturally.com and we can resolve this for you. Kind regards,

Posted 1 year ago

“Only received the frame no fixings, angles or net still awaiting a delivery of the balance of the order . Aluminium poles delivered Friday several emails and a telephone call still no answers ? Hope it won’t be much longer”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear that you've not received your order yet. The tracking shows that the order is delayed with DHL. We are arranging for the missing parcel to be resent whilst we take this up with DHL. Kind regards,

Posted 2 years ago

“The products I ordered were fine and delivered promptly. However, my contact details were stolen when their systems were hacked and attempts made to use my card fraudulently. I suggest that instead of wasting money paying your company to ask whether I had an orgasmic experience receiving a few mundane gardening products, they spend the money instead on protecting their systems.”

Helpful Report

Posted 2 years ago

“Nemaslug arrived fine but due to a security breach on your website, I was locked out of my emails for a week which was very stressful! Not sure I'll use again.”

Helpful Report

Posted 2 years ago

“Very slow delivering over a month!”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear that you were expecting your order sooner. The order was placed for delivery in May. Slug Nematodes were not available until May due to the supplier encountering manufacturing issues. The website was updated and customers informed of delays. Orders were sent out same day when we received the stock from the supplier. Kind regards,

Posted 2 years ago

“Useless never to be ordered from again”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear that you're unhappy with the service that you've received. Could you please contact us by emailing Sales@gardening-naturally.com and we can try and resolve any issues for you. Kind regards,

Posted 2 years ago

Gardening Naturally is rated 4.8 based on 17,470 reviews