Gardening Naturally Reviews

Name: Gardening Naturally
Address: Unit 27 Blackworth Industrial Estate, Highworth
Rating: 4.83

4.8 Rating 17,665 Reviews

97 %

of reviewers recommend Gardening Naturally

4.8

Based on 17,665 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Gardening Naturally:

Gardening Naturally is a family run business which specialises in a range of natural and organic gardening products.

Visit Website

Phone:

01285760505

Email:

sales@gardening-naturally.com

Location:

Unit 27 Blackworth Industrial Estate
Highworth
SN6 7NA

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Gardening Naturally 5 star review on 23rd October 2025

445

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a net to cover brassicas to stop white butterflies laying eggs. It was next to useless as the mesh was too course and the butterflies could stick their abdomens through the netting to lay their eggs any way. It only works if none to the brassica leares actually touched the net.”

Helpful Report

Posted 1 week ago

Hi, I am very sorry to hear that you are unhappy with this product. Unfortunately this is likely to be the case with netting that is touching the crop to protect against cabbage white butterflies, in which case we would recommend a frame for the netting to be placed over so that the butterflies are unable to reach the crop directly. The netting is 5mm x 7mm which is small enough to prevent the butterflies from getting through the netting, however there needs to be an adequate gap between the surface of the netting and the crop for optimum protection. Please let us know if you have any other questions. Kind regards Gardening Naturally

Posted 1 week ago

“I might enjoy my product if I had received it!! Have contacted the company asking where it is - am still waiting for a reply!!!!😡”

Helpful Report

Posted 1 month ago

Hi, I am sorry to see this. We can see an order for a catalogue only, this was dispatched on 3rs September, we don't post the catalogues on a Tracked service, soemtimes they can be delayed or lost in transit. If you email us at sales@gardening-naturally.com, we would be happy to send it on a Tracked 24 service with Royal mail. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 1 month ago

“Delivery was too top. Ordered treatment Nematode for chafer grub. . Did everything by the book. Scarified lawn prior to use then measured lawn, divided it up, prepped lawn completely, bought watering can rose from this company but when makip up solution, the powder just remained clumpy despite mixing, mixing and mixing. Tried to contact customer services to find out why but couldn't find link to discuss as I purchased as visiting customer. Not Impressed”

Helpful Report

Posted 1 month ago

Hi Angela, I am very sorry to hear that you are unhappy with the product. The nematodes are a live product so consistency between batches can vary. We would advise for any clumps, you can break these down with your fingers, it is not uncommon to have some small clumps within the solution, it is where the nematode powder is more concentrate so can be harder to break up. All our batches are quality tested to ensure that they are working as expected. The nematodes will work as required, even if there a few lumps onto the soil directly, and when the soil is watered, this should further break down over time and keeping up that barrier of protection. Please let me know if you have any questions. Kind regards Gardening Naturally

Posted 1 month ago

“Was very disappointed, when the box came I thought great, but on opening, the plant was absolutely tiny. Wasn't worth what I paid...”

Helpful Report

Posted 3 months ago

Good morning Nigel I am so sorry to hear this. I can see this order relates to some Snail Killer that you bought, I cannot see that you have bought any plants from us. If you have the order reference for the plant, please feel free to contact us at sales@gardening-naturally.com and we would be more than happy to investigate this for you. Kind regards Gardening Naturally

Posted 3 months ago

“imposible to tell after such a short time. ridiculous to ask for a review at this earliy date. Do NOT ask until at least 6 weeks have passed”

Helpful Report

Posted 3 months ago

Hi, I am very sorry to see this. We are always happy to hear whether a product is suitable or if there is anything we can do to improve our service. Please let us know if you have any other questions at all. Kind regards Gardening Naturally

Posted 3 months ago

“My order was processed only after I emailed them asking when it will be delivered. Then was told it will be dispatched that day, still no confirmation email. Next day I was told it will be dispatched on that day and I will get it in a couple of days. I paid for 2-3 days delivery and received it after a week, missing the delivery because I was abroad. Asked for a delivery fee refund, but was refused one. Not to mention the attitude I received from customer service and I actually never found out who emailed me, they never put their names in their emails. So if you want your order delivered on time, order from another website.”

Helpful Report

Posted 4 months ago

Hi, I am really sorry to see that there has been an issue with this order. I am very sorry to see that there was a delay with the dispatch for this order, I have raised this with our warehouse manager to ensure that this is dealt with accordingly. I will issue a full refund for the postage now on this order. As a company, we endevour to resolve all issues quickly and effieciently, in which case it is procedure to add our name to the bottom of any responses directly to us so that the matter can be dealt with with the same team member where possible unless is not required, I will raise this with our team. If you would no longer like the item, please email us at sales@gardening-naturally.com requesting a pre-paid label for the goods and we will supply this to you for the goods to be returned for a full refund. I am sorry for any inconvenience caused. Kind regards Gardening Naturally

Posted 4 months ago

“Have a broken reservoir and have emailed to no avail! Will give it until Monday afternoon if no replacement will be sending the lot back.”

Helpful Report

Posted 4 months ago

Hi, I am very sorry to see this. It appears this query came into us Friday afternoon, we advise that it can take up to 24 hours for us to respond, unfortunately our phones lines and emails are closed over the weekend, I will speak to our team to ensure that your query has been/or is in the process of being dealt with. Please let us know if you have any other questions. Kind regards Gardening Naturally

Posted 4 months ago

“I made an order 22nd May for a blue wheelbarrow that was supposed to be available. I was contacted to say blue was unavailable and would I like a refund or green or pink. I ordered green, then nothing. I chased and was told they would check supplier, nothing , I contacted again. Today 9th June a voicemail received said blue unavailable would I like green. It’s been so long they thought I was a new customer. I was shocked to see they had a large business and good reviews. I can’t believe the poor service, still waiting and of course my money has already been received.”

Helpful Report

Posted 4 months ago

“They didn't work”

Helpful Report

Posted 4 months ago

Hi, I am really sorry to see this. Unfortunately, I can't see the product this relates to, if you could please contact us on sales@gardening-naturally.com and we would be happy to investigate further. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 4 months ago

“Hasn't arrived. No update from seller.”

Helpful Report

Posted 4 months ago

Hi, I am so sorry to see this. Please could you contact us on sales@gardening-naturally.com and we would be happy to investigate further for you and get this resolved. I am so sorry for the inconvenience caused. Kind regards Gardening Naturally

Posted 4 months ago

“My order (GNAT438006) has not arrived. G-N's phone number disconnected, emails returned. Happy to review my comments if and when my order arrives. Very disappointed and surprised at lack of contact.”

Helpful Report

Posted 5 months ago

Hi, I am very sorry to see this. Unfortunately, our phone lines are closed emails are not monitored during the weekend, this will be why you haven't had a response, I am so sorry about this. It appears that this has been lost in transit. If you could please email us at Sales@gardening-naturally.com, we would be happy to resolve this for you. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 5 months ago

“Not what was pictured. Stiff rods.”

Helpful Report

Posted 5 months ago

Hi, I am very sorry to see this. From the order it appears that the black rods for the modular kits were purchased, with this kits, 2 rods and a joiner are needed to make a full hoop. If you are no longer wanting the product, this can be returned to us as long as they are in an unused, resaleable condition for a refund. Please let me know if you have any other questions. Kind regards Gardening Naturally

Posted 5 months ago

“I ordered some screening for my greenhouse.I had to order the fixing clips separately, and when it arrived there were NO instructions or advise on how to put the screening up.”

Helpful Report

Posted 6 months ago

Hi, I am very sorry to see this. Unfortunately we don't advise on how the windbreak can be attached as it can vary on whether you would like to attach to wooden sleepers or a panel of a greenhouse and this would vary from item. The greenhouse insulation clips are mainly used with our greenhouse insultation kits which would contain instructions on how to fit, however when bought seperately, they don't include instructions as can be used in a variety of reasons. I will pass the comments along to our product development team so that they are aware of the feedback. Please let us know if you have any other questions. Kind regards Gardeniong Naturally

Posted 6 months ago

“Where is my delivery?”

Helpful Report

Posted 7 months ago

Hi, I am very sorry to see this. Please could you email us at Sales@gardening-naturally.com with your order number, if you haven't already, and we can investigate further for you. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 7 months ago

“Still waiting for items. Poor communication from DHL and yourselves. Ordered for fast delivery but still nothing. Most of the below don't apply as I HAVE NOT RECEIVED IT YET”

Helpful Report

Posted 7 months ago

Hi, I am very sorry to hear that you haven't received the order. It appears that we have processed the replacement to be sent, this should be with you by the end of this week. Please let us know if you don't receive it. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 7 months ago

“I have yet to receive my order. Disappointed”

Helpful Report

Posted 1 year ago

Hi, I am very sorry to hear this. We dispatched our order on 5th October and from the tracking, it appears that this has been delivered to a safeplace. One of our team with contact you regarding this and hopefully we can get this resolved. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 1 year ago

“I rearranged the deliver and note that it has been received by Martin. This is not the case as I am Martin and the picture shows it left at my front door not in the safe place which is behind my gate. The parcel is no longer there where the driver left it and I do not have it.”

Helpful Report

Posted 1 year ago

Hi, I am very sorry to see this. One of our team will contact you privately to investigate and get this issue resolved. We will also raise this with our account manager for DHL. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 1 year ago

“I ordered automatic greenhouse window opener it had really good reviews for both the item & company. I ordered from Amazon but it is despatched direct from this seller who use Royal Mail next day delivery. I am still waiting for delivery 4 days later. Royal Mail seem unable to deliver or tell the truth as they lied about delivery saying it was attempted on Sunday. I have a video door camera no one came near I was also waiting in for it. I contacted them the following day they said it was on van for delivery again nothing arrived. This company is paying them for delivering parcels which don’t arrive as a result the company is losing sales. Well done Royal Mail.”

Helpful Report

Posted 1 year ago

“I have not received my order from you.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear this has not arrived. We dispatched this order on 30th May on a Royal Mail Tracked service, it appears that this has been lost in transit. If you would like to email us on sales@gardening-naturally.com, or give us a call on 012385 760505, we would be happy to confirm the delivery details and issue a replacement or a refund for this order. Please let us know if you have any questions. Kind regards Gardening Naturally Sorry for any inconvenience caused.

Posted 1 year ago

“The tunnel with veggie mesh is great. Unfortunately the tunnel with polythene is not fit for purpose because the polythene is too flimsy to use effectively. It is so thin it is impossible to secure and a light breeze turned it into a kite !”

Helpful Report

Posted 1 year ago

Gardening Naturally is rated 4.8 based on 17,665 reviews