Gardening Naturally Reviews

Name: Gardening Naturally
Address: Unit 27 Blackworth Industrial Estate, Highworth
Rating: 4.84

4.8 Rating 17,468 Reviews

97 %

of reviewers recommend Gardening Naturally

4.8

Based on 17,468 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Gardening Naturally:

Gardening Naturally is a family run business which specialises in a range of natural and organic gardening products.

Visit Website

Phone:

01285760505

Email:

sales@gardening-naturally.com

Location:

Unit 27 Blackworth Industrial Estate
Highworth
SN6 7NA

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Gardening Naturally 5 star review on 28th May 2025

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an order 22nd May for a blue wheelbarrow that was supposed to be available. I was contacted to say blue was unavailable and would I like a refund or green or pink. I ordered green, then nothing. I chased and was told they would check supplier, nothing , I contacted again. Today 9th June a voicemail received said blue unavailable would I like green. It’s been so long they thought I was a new customer. I was shocked to see they had a large business and good reviews. I can’t believe the poor service, still waiting and of course my money has already been received.”

Helpful Report

Posted 4 days ago

“They didn't work”

Helpful Report

Posted 1 week ago

Hi, I am really sorry to see this. Unfortunately, I can't see the product this relates to, if you could please contact us on sales@gardening-naturally.com and we would be happy to investigate further. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 1 week ago

“Hasn't arrived. No update from seller.”

Helpful Report

Posted 1 week ago

Hi, I am so sorry to see this. Please could you contact us on sales@gardening-naturally.com and we would be happy to investigate further for you and get this resolved. I am so sorry for the inconvenience caused. Kind regards Gardening Naturally

Posted 1 week ago

“My order (GNAT438006) has not arrived. G-N's phone number disconnected, emails returned. Happy to review my comments if and when my order arrives. Very disappointed and surprised at lack of contact.”

Helpful Report

Posted 1 month ago

Hi, I am very sorry to see this. Unfortunately, our phone lines are closed emails are not monitored during the weekend, this will be why you haven't had a response, I am so sorry about this. It appears that this has been lost in transit. If you could please email us at Sales@gardening-naturally.com, we would be happy to resolve this for you. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 1 month ago

“Not what was pictured. Stiff rods.”

Helpful Report

Posted 1 month ago

Hi, I am very sorry to see this. From the order it appears that the black rods for the modular kits were purchased, with this kits, 2 rods and a joiner are needed to make a full hoop. If you are no longer wanting the product, this can be returned to us as long as they are in an unused, resaleable condition for a refund. Please let me know if you have any other questions. Kind regards Gardening Naturally

Posted 1 month ago

“I ordered some screening for my greenhouse.I had to order the fixing clips separately, and when it arrived there were NO instructions or advise on how to put the screening up.”

Helpful Report

Posted 1 month ago

Hi, I am very sorry to see this. Unfortunately we don't advise on how the windbreak can be attached as it can vary on whether you would like to attach to wooden sleepers or a panel of a greenhouse and this would vary from item. The greenhouse insulation clips are mainly used with our greenhouse insultation kits which would contain instructions on how to fit, however when bought seperately, they don't include instructions as can be used in a variety of reasons. I will pass the comments along to our product development team so that they are aware of the feedback. Please let us know if you have any other questions. Kind regards Gardeniong Naturally

Posted 1 month ago

“Where is my delivery?”

Helpful Report

Posted 2 months ago

Hi, I am very sorry to see this. Please could you email us at Sales@gardening-naturally.com with your order number, if you haven't already, and we can investigate further for you. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 2 months ago

“Still waiting for items. Poor communication from DHL and yourselves. Ordered for fast delivery but still nothing. Most of the below don't apply as I HAVE NOT RECEIVED IT YET”

Helpful Report

Posted 3 months ago

Hi, I am very sorry to hear that you haven't received the order. It appears that we have processed the replacement to be sent, this should be with you by the end of this week. Please let us know if you don't receive it. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 3 months ago

“I have yet to receive my order. Disappointed”

Helpful Report

Posted 8 months ago

Hi, I am very sorry to hear this. We dispatched our order on 5th October and from the tracking, it appears that this has been delivered to a safeplace. One of our team with contact you regarding this and hopefully we can get this resolved. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 7 months ago

“I rearranged the deliver and note that it has been received by Martin. This is not the case as I am Martin and the picture shows it left at my front door not in the safe place which is behind my gate. The parcel is no longer there where the driver left it and I do not have it.”

Helpful Report

Posted 9 months ago

Hi, I am very sorry to see this. One of our team will contact you privately to investigate and get this issue resolved. We will also raise this with our account manager for DHL. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 9 months ago

“I ordered automatic greenhouse window opener it had really good reviews for both the item & company. I ordered from Amazon but it is despatched direct from this seller who use Royal Mail next day delivery. I am still waiting for delivery 4 days later. Royal Mail seem unable to deliver or tell the truth as they lied about delivery saying it was attempted on Sunday. I have a video door camera no one came near I was also waiting in for it. I contacted them the following day they said it was on van for delivery again nothing arrived. This company is paying them for delivering parcels which don’t arrive as a result the company is losing sales. Well done Royal Mail.”

Helpful Report

Posted 9 months ago

“I have not received my order from you.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear this has not arrived. We dispatched this order on 30th May on a Royal Mail Tracked service, it appears that this has been lost in transit. If you would like to email us on sales@gardening-naturally.com, or give us a call on 012385 760505, we would be happy to confirm the delivery details and issue a replacement or a refund for this order. Please let us know if you have any questions. Kind regards Gardening Naturally Sorry for any inconvenience caused.

Posted 1 year ago

“The tunnel with veggie mesh is great. Unfortunately the tunnel with polythene is not fit for purpose because the polythene is too flimsy to use effectively. It is so thin it is impossible to secure and a light breeze turned it into a kite !”

Helpful Report

Posted 1 year ago

“Received wrong item. They then kept trying to bribe me to keep it with discounts. Seems like they updated the listing but forgot to update the website and now I'm out of pocket and without what I ordered. Had to cancel the garden work and now even worse off financially.”

Helpful Report

Posted 1 year ago

“My product was due for 24 hour delivery. I telephoned after 48 hours and was told that they hadn't received it from the supplier, however they hadn't bothered to inform me the customer. When I complained I hadn't been informed they told me they have hundreds of customers - I'm sorry but that's not my problem. If you have more customers than you can handle then do something about it!”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear this. We do try our best to update all customers with any delays. Due to the nature of the nematodes being a live product, delivery can be a day or two either side of your selected date. I can see your delivery date was the 28th of May and we shipped this on the 30th on a next day service so hopefully you now have your order. Sorry for the slight delay. Kind regards

Posted 1 year ago

“Product has still not arrived”

Helpful Report

Posted 1 year ago

Hi, I am sorry to hear that you have not received the item. We dispatched this on 21/05/24 with a Royal Mail Tracked 24 service and from the tracking, this is showing as delivered on 22/05/24 with a proof of delivery photo through the letterbox. Please could you confirm that this has not been delivered with standard post as it is small enough to go through the letterbox? Alternatively, if you are still unable to locate the order, could you please email sales@gardening-naturally.com and we would be happy to investigate this for you. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 1 year ago

“Ordered a length of 2m wide bird netting. Started to fit to a fruit cage only to find the width was more like 1m even when stretched to breaking point. Complained and was told send a message and a picture. No help whatsoever when I was trying to cover the frame. Net was joined as received. No use at all. Will not use this company again.”

Helpful Report

Posted 1 year ago

“Veggiemesh net cover kit. Absolutly cheap quality. Plastic joiners snapped, Veggiemesh stretched very easily (and by the supplied clips) leaving large holes, not enough said clips supplied, poles are far too light weight to be used in a garden. Website and delivery were fantastic and are the only saving grace.”

Helpful Report

Posted 1 year ago

“Sneak-a-Peek Clear Bird Feeder - SKU: SAPF I bought this for my wife for Christmas. We were traveling in January so I did not hang it until the end of the month. The birds sometimes love it, but mostly avoid it for another, standard style feeder hanging off of the fence 10 metres away. When I went to fill it the other day, I saw the seed going out the back. A closer look and the corner seem of the feeder had split and there was now a gap. It had been on the window maybe 4 weeks. That is ridiculous. Where is it made? This was a very disappointing purchase.”

Helpful Report

Posted 1 year ago

Hi, I am sorry to hear that the Bird Feeder has split at the back of the product. Could you please send us a photo of the split feeder and some order details to sales@gardening-naturally.com so we can raise this with the manufacturer. Sorry for any inconvenience that this has caused. Kind regards,

Posted 1 year ago

“Order not received 😩”

Helpful Report

Posted 1 year ago

Hi, We are very sorry to hear that you have not received your order. It appears the item was likely lost in transit. A replacement has been arranged and should be with you in the next 1-2 days. Please let us know if you do not receive this. Kind Regards.

Posted 1 year ago

Gardening Naturally is rated 4.8 based on 17,468 reviews