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Gardening Naturally Reviews

4.8 Rating 16,136 Reviews

97 %

of reviewers recommend Gardening Naturally

Company Reviews

Product Reviews

4.8

Based on 16,136 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Gardening Naturally:

Gardening Naturally is a family run business which specialises in a range of natural and organic gardening products.

Visit Website

Phone:

01285760505

Email:

sales@gardening-naturally.com

Location:

Unit 27 Blackworth Industrial Estate
Highworth
SN6 7NA

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Gardening Naturally 5 star review on 12th April 2024

Gardening Naturally 5 star review on 12th April 2024

Gardening Naturally 5 star review on 9th April 2024

Gardening Naturally 5 star review on 9th April 2024

Gardening Naturally 5 star review on 5th April 2024

Gardening Naturally 5 star review on 2nd April 2024

Gardening Naturally 5 star review on 14th February 2024

350

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy. However, I didn't get an email to say they had sent the item. As such Royal Mail did deliver within the 3 business days but I was out and they hid it behind some pots on the garden. I contacted you about late delivery only to be told it had been delivered 2 days ago and the picture of delivery position was shown. You need to make sure that you send a delivery/dispatch notification to save any unnecessary bad publicity.”

Posted 1 week ago

“they are not diverse enough in there product range as they could be”

Posted 3 weeks ago

“At this time I have no evidence that the product is working, i.e., deterring rabbits from eating flowers etc. But it was only an experiment so I am not too concerned.”

Posted 3 weeks ago

“Good quick service but extremely expensive postage”

Posted 4 weeks ago

“Ordered the square hoop kit with 30g fleece but several of the clips flew off and were lost when it got a little breesey as they dont fit very well. I need to order more after just a week of use. One or two also ripped the fleece. Perhpas the Thermacrop fleece will be better.”

Posted 1 month ago

“Great products and prompt delivery. The only downside for me is the packaging. It isn’t all it could be. Especially the amount of non-biodegradable tape that needs to be removed before I can recycle the bags and boxes.”

Posted 5 months ago

Many thanks for your feedback. As a company we are always looking for ways we can improve the packaging and reducing plastics whilst ensuring that all products are delivered in perfect condition. Unfortunately the mix of products purchased meant we couldn't've use our normal sugar cane biodegradable bags. However we will investigate paper tapes going forward and have fed your comments back to our packers so they minimise the use the plastic tapes. Thanks again for your comments.

Posted 5 months ago

Thank you for your feedback. As a company, we are always trying to reduce any packaging which is non-biodegradable and hard for the customer to recycle. Typically the strulch is shipped in a bag which is made from sugar cane and can be recycled. However, since there were poles on the order they would easily rip the bag. In this case, we would have to use a box however the amount of tape used was excessive in this case.

Posted 5 months ago

“No problem with the products but what was supposed to be a 1 to 2 day delivery took 7 days and as it was for nematodes and should be kept in the fridge I am a little disappointed.”

Posted 9 months ago

Hi, I am sorry to see that the order took longer than it should have to reach you. We have raised this with our Royal Mail account manager. If you have any concerns regarding the nematodes, please email us at sales@gardening-naturally.com and we can look into resolving this for you. Kind regards,

Posted 9 months ago

“i had to do all the chasing”

Posted 9 months ago

“I purchased some slug nematodes. They arrived in a celaphane envolope, inside a normal envelope. No box or instructions. I've had to reasurch how to use them! Not sure how effective they are as I've only just used it”

Posted 10 months ago

Hi, I am sorry to hear that there were no instructions included with the order. The instructions should have been printed on the envelope that the nematodes were in - we have raised this issue with the team. The instructions are also on our website on the products page. Sorry for the inconvenience that this has caused. Kind regards,

Posted 10 months ago

“Very prompt turnaround of my order. Thank you”

Posted 10 months ago

“The product arrived as stated. Haven't used it yet (still at + 4C) and as it can take awhile to take effect, little else can be added. Looking forward to subsequent deliveries of same later.”

Posted 10 months ago

“good range”

Posted 10 months ago

“Length great but not the width overall the length”

Posted 10 months ago

Hi, I'm sorry to hear this. If you could please e-mail us directly with your exact concern so we can look into this straight away for you. sales@gardening-naturally.com Kind regards

Posted 10 months ago

“Disappointed with delivery”

Posted 10 months ago

Hi, I am sorry to hear that you're unhappy with your delivery. Could you please let us know what was wrong with the delivery by emailing us at Sales@gardening-naturally.com and we can look in to this for you. Kind regards,

Posted 10 months ago

“order was sent as required”

Posted 10 months ago

“Products I ordered were excellent but service wasn't great. No real issues but confirmation email is terrible with no detail, using PayPal to pay is the only option and they force you to open a PayPal account which I don't want for security reasons. Took 5 days before I heard anything about my order being sent and this was only because I contacted them, otherwise who knows how long it would have been”

Posted 10 months ago

“If top of container was narrower would not use up pellets as quick as expensive enough to buy.”

Posted 10 months ago

“Good offering of products, but we ordered a large delivery of soil and it was really hard to understand how and when it was going to be delivered because it's just outsourced to a 3rd party. It was confusing talking to different members of the team because they couldn't be clear on if we might be able to have the soil delivered onto our side entrance - which has clear access and would have saved us considerable work and time.”

Posted 11 months ago

Hi, I am sorry to hear that there was an issue with the delivery of your soil. I will be contacting the supplier with the aim to better improve future service. Kind regards,

Posted 10 months ago

“The wool pellets I ordered arrived very quickly. Excellent service. However, the nematodes have not arrived yet. I phoned the office and they told me that they will be dispatched today (17 May), i ordered them 2 weeks ago. It is fine but we should have been told that the order was going to be late/delayed. The person on the phone was very polite and helpful.”

Posted 11 months ago

“Really good products but I find the website quite hard to navigate. Not your fault. For instance ordered 3 bean hoops thinking it would be enough for 3 pairs of hoops. Have now had to order another 3 🤪. Complete hoops showing as out of stock. Emailed and got really quick response, was told no jute netting in stock but I ordered seperately. And obviously not enough hoops!! Really like your products and the variety of products tho, especially for veggie growers. Delivery a bit mixed up but again not your fault. Ruth”

Posted 11 months ago

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Gardening Naturally is rated 4.8 based on 16,136 reviews