Gardening Naturally Reviews

Name: Gardening Naturally
Address: Unit 27 Blackworth Industrial Estate, Highworth
Rating: 4.84

4.8 Rating 17,468 Reviews

97 %

of reviewers recommend Gardening Naturally

4.8

Based on 17,468 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Gardening Naturally:

Gardening Naturally is a family run business which specialises in a range of natural and organic gardening products.

Visit Website

Phone:

01285760505

Email:

sales@gardening-naturally.com

Location:

Unit 27 Blackworth Industrial Estate
Highworth
SN6 7NA

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Gardening Naturally 5 star review on 28th May 2025

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient service.”

Helpful Report

Posted 1 week ago

Hi, Thanks for your feedback regarding our service. We are always happy to hear whether a product is suitable or if there is anything we can do to improve our service. Please let us know if you have any other questions at all. Kind regards Gardening Naturally

Posted 1 week ago

“Slug nematodes - slow delivery. This is a live product, but the parcel was delayed and circulating around for days before being delivered. I've watered them in, but I'm not sure if they'll still be effective.”

Helpful Report

Posted 1 week ago

Hi, I am very sorry ti see this. We dispatched the order on 28th May on a Tracked 24 service with Royal mail, these are showing as delivered on 31st, we advise that nematodes are fine in transit for up to 4 days unless the weather is especially hot. They will usually have an incredibly off-putting, pungeunt smell if they have gone off, as opposed to their natural earthy smell. Please let us know if you have any other questions. Kind regards Gardening Naturally

Posted 1 week ago

“I received the net cage but it does not come with the net? I read through the details and thought that it did. I dont understand why you would sell one without. Not very satisfied to have to buy the pegs separately, the pinms seperately and now the net.”

Helpful Report

Posted 1 week ago

Hi, I am very sorry to see this. From the order it appears that the cage was selected with no netting. We offer this as an option because some customers have netting that they wish to use with the frame and don't need additional netting. Please elt us know if you have any other questions. Kind regards Gardening Naturally

Posted 1 week ago

“I only ordered a catalogue, which arrived within a couple of days. However had previously tried to visit, what their website suggested was a garden centre, to find it was just an office dealing with mail order!”

Helpful Report

Posted 2 weeks ago

Hi, I am very sorry to see this. Unfortunately it says on Google search that we are a Garden Centre, we aren't able to amend this, however we have tried. We don't mention that we are a Garden centre on our website, as we are only an office and a warehouse location at this time. Please don't hesitate to contact us if you have any questions. Kind regards Gardening Naturally

Posted 2 weeks ago

“Nowwhere near as good as they used to be. Stay away from their own brand nematodes - they don't work and then they will give you a load of techno babble telling you it's your fault and you clearly don't understand how to use the product. They used to care.”

Helpful Report

Posted 2 weeks ago

“Premium double arm spring autovents arrived promptly. Fitting to my 50 year old aluminium frame greenhouse wasn't as straight forward as instructions and marketing suggested. Fixing screws supplied for brackets were too short and the angle of the lower fixing bracket means full closure of the vents is not guaranteed.”

Helpful Report

Posted 3 weeks ago

Hi, Thanks for your feedback for this product. I will pass this along to our product development team to be aware of. Please let us know if you have any other questions. Kind regards Gardening Naturally

Posted 3 weeks ago

“I purchased a fruit/vegetable cage. Very expensive for what it is. Nice and light, easy to assemble, but the veggiemesh is just a flat sheet. I had expected it to actually fit the frame and around the corners. Although there are good clips to secure the mesh, it is very bulky at the corners. The staff are very helpful and knowledgeable.”

Helpful Report

Posted 1 month ago

Hi, Thanks you for the feedback, I will pass this along to our product development team so that they are aware. Unfortunately we don't provide any fitted covers for the cages, but I will pass this along. Please let me know if I can assist any further. Kind regards Gardening Naturally

Posted 1 month ago

“The items when they arrived were fine but the packing was awful! Two replacement greenhouse vent tubes were ordered, posted out just in a thin plastic bag - one of the items had poked its way out and was lost in the post, the second sticking through the plastic when the postman delivered it. After discussion with GN they sent out a replacement - I asked them to pack it better but was again sent out in a thin plastic bag. The replacement arrived but again was on its way out! They really need to rethink how things like this are packed, it may be "green" to minimise packing but not if items are lost or damaged as a result. The staff member I spoke to was friendly and helpful.”

Helpful Report

Posted 1 month ago

Good afternoon I am sorry that you have experienced this issue and we have let the warehouse know that that there was an issue with the packaging in this instance, I am however glad that we were able to help rectify this issue by sending out replacements and that our customer service team were helpful. Gardening Naturally

Posted 1 month ago

“So I bought hoops, clips and netting to make tunnels. The hoops come with anchors. The anchors do not fit with the hoops supplied so I am pushing the hoops directly into the ground. Other than that all seems good.”

Helpful Report

Posted 1 month ago

Hi, Thanks for your message. The anchors that are supplied with the green hoops are designed to be incredibly tight fitting, this is to prevent the green rod from going through the entire anchor. For tight fitting anchors, we would advise that the anchors are soaked in warm water to allow them to be slightly more malleable to fit onto the ends of the rods. Alternatively, they can be used without as you have mentioned if this is easier. Please let us know if you have any questions. Kind regards Gardening Naturally

Posted 1 month ago

“Would have been 4 star had it not been for some poor customer service especially when compared to other companies with whom I have recently had dealings. The speed of reply to queries was good but the execution of a resolution was poor. 16th April. As a result of this review I was contacted by Debbie from gardening naturally and my issue was resolved within 24 hours. Thanks to Debbie for sorting it quickly. Just for clarity, I have no issues with the quality of the purchases so far and were it not for this hiccup in customer services, my review would have been higher scoring. I will be using this company again.”

Helpful Report

Posted 2 months ago

Hi, I'm sorry to hear this. If you could e-mail us directly at sales@gardening-naturally.com to give us some more context to the poor resolution you have received please so we can investigate further. sales@gardening-naturally.com Kind regards

Posted 1 month ago

“Disappointed with the mesh I purchased, advertised as ultra fine, but actually it is not.”

Helpful Report

Posted 2 months ago

Hi, I am sorry to hear that you are unhappy with the product. The Ultrafine Veggiemesh netting is listed as ultrafine as the mesh size is smaller than our standard Veggiemesh, with the Ultrafine being 0.8mm x 0.8mm and the standard Veggiemesh hole size is 1.35mm x 1.35mm, there is not a noticeable difference in the mesh unless you have a piece of standard Veggiemesh, when held together the Ultrafine is noticeably finer mesh by hole size. If you would no longer like the product, this can be returned to us for a refund if the mesh is in an unused, resaleable condition. Please let us know if you have any other questions. Kind regards Gardening Naturally

Posted 1 month ago

“The product is very noisy and difficult to keep quiet. The vibrations from the pump up the cable then resonate on the plastic body and create enough noise to drown out the sound of the water. A grommit would have dealt with this. Any claim that it raises humidity is dubious as an increase of two percent is not significant.”

Helpful Report

Posted 2 months ago

Hi, Thanks for your feedback. I will pass this along to our product development team so that they can be aware of the feedback. Please let us know if you have any other questions. Kind regards Gardening Naturally

Posted 2 months ago

“I like the ethos of gardening naturally I've bought multiple nematodes over the years mainly vine wevil. Just trying the flea Beatle and ant nematodes. So far the ants are loving it! Lol may need too treat again as no effect.”

Helpful Report

Posted 2 months ago

“I was pleased with the wind protection and it does the job but dispaointed that I had to throw away the first metre due to a huge sticker advertising Gardening Naturally. This made the first metre unusable, but as I had bought 10m I was able to cope.”

Helpful Report

Posted 7 months ago

“The wmail advert stated the the use-by date was imminent but I didnt expect it to be pon the day of delivery when I didn't get home until 17.00!”

Helpful Report

Posted 7 months ago

Hi, I am very sorry to see this. It appears that this product was for the Slug nematodes with an expiry of 9th October, we dispatched these on the 7th October and from the tracking, it appears that this was delivered on 8th October. We will occasionally sell products close to their expiry as these are fine to use until they are expired and we send these on a Tracked 24 service with Royal Mail to ensure that the fastest delivery can be achieved. Please let us know if you have any questions. Kind regards Gardening Naturally

Posted 7 months ago

“I returned the netting the following day as agreed with customer service %3 rd of this week. It was not a free return and I would expect to be refunded when you receive the package M Harvey”

Helpful Report

Posted 9 months ago

Hi, I am sorry to see this. Once the item arrives back, we will process the return and a refund will be issued. Kind regards Gardening Naturally

Posted 9 months ago

“instructions are not all that clear and the base does not fit very well”

Helpful Report

Posted 11 months ago

Hi, I am very sorry to hear this. I will pass this along to the manufacturer of the product to make them aware. If you have any questions, please do not hesitate to contact us on sales@gardening-naturally.com and we can look into this. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 11 months ago

“Used Nematodes before and they do seem to work….polyurethane applicator attachment was a waste so stick with using a watering can”

Helpful Report

Posted 11 months ago

Hi, I am very sorry to hear that you were unhappy with the applicator. If you could please email us on sales@gardening-naturally.com, we would be happy to raise this with our team. Apologies for the inconvenience caused. Kind regards Gardening Naturally

Posted 11 months ago

“The company is fine but the product, which was a substitute for the cheaper one ordered didn't work.”

Helpful Report

Posted 1 year ago

“Very flimsy to put together”

Helpful Report

Posted 1 year ago

Gardening Naturally is rated 4.8 based on 17,468 reviews