Gardening Naturally Reviews

Name: Gardening Naturally
Address: Unit 27 Blackworth Industrial Estate, Highworth
Rating: 4.84

4.8 Rating 16,164 Reviews

97 %

of reviewers recommend Gardening Naturally

4.8

Based on 16,164 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Gardening Naturally:

Gardening Naturally is a family run business which specialises in a range of natural and organic gardening products.

Visit Website

Phone:

01285760505

Email:

sales@gardening-naturally.com

Location:

Unit 27 Blackworth Industrial Estate
Highworth
SN6 7NA

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Gardening Naturally 5 star review on 2nd May 2024

351

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered on the 25th and hopefully being delivered today not a very quick turn around just hope it was worth the wait.”

Helpful Report

Posted 3 years ago

Hi, I am very sorry for all the delays with this order and I apologise for the inconvenience caused. If this order does not arrive today, please email sales@gardening-naturally.com and we can investigate this further for you.

Posted 3 years ago

“On the internet there was a choice of colours but when I went to buy them there was only 1 colour”

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Posted 3 years ago

“Ordered some items to the value of about £4, then got charged around £4.50 for delivery and they still wanted 5-7 days for delivery, very disappointed.”

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Posted 3 years ago

“Unfortunately half of my order was missing. When I called the apology was slow to come but the remainder is now on its way”

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Posted 3 years ago

“Our first experience was below average.”

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Posted 3 years ago

“Great products but had great difficulty as the website kept saying error when trying to click on a product. Had to give up when tried again the next day it still did it but not to such a great extent and managed to complete order. Goods arrived safely but looking at the flimsy over large box they were packed in with no packing inside was very surprised they were.”

Helpful Report

Posted 3 years ago

Hi Barbara, I am very sorry that you have experienced difficulties with our website and I apologise for the inconvenience caused, we we will into this urgently. I also apologise for the packaging, if there were any issues with the items you received please email us at sales@gardening-naturally.com and we will be more than happy to help.

Posted 3 years ago

“goods turned up leaking with a soggy box . to be fair it may be down to the carrier. note to GN ..... do the bloody lids up tight before freighting.”

Helpful Report

Posted 3 years ago

Hi Ian, I am very sorry to hear that you experienced damage with your order and I apologise for the inconvenience caused. Please send us an email to sales@gardening-naturally.com and we will investigate this further. We will either be able to issue you a refund or resend the item to your address.

Posted 3 years ago

“The fruit cage has still not been delivered so cannot review. See my email dated 2 days ago.”

Helpful Report

Posted 3 years ago

Hi, thank you for your email into us. We have followed this up as a matter of urgency with our courier to ensure that your cage arrives at your address as soon as possible.

Posted 3 years ago

“I haven’t received them, one week after ordering”

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Posted 3 years ago

“good afternoon yes after ordering you were quick to respond telling me that my order was on its way but i am sorry to say that it was a week before i received them not 2/3 days many thanks graham”

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Posted 3 years ago

“Delivery service shocking item set 3 times”

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Posted 3 years ago

“Still not delivered a full week plus after it was so called desparched”

Helpful Report

Posted 3 years ago

Hi, I'm sorry to hear this. I have just tracked your order with royal mail using the tracking number we provide and it's showing as attempted on the 19th but they were unable to deliver. The tracking number is 3201216570001C8D03614. You can go onto royal mails website and rearrange delivery or collection from your depot: https://www3.royalmail.com/track-your-item#/ If you require any further assistance please let us know. Kind regards

Posted 3 years ago

“I ordered nematodes for vine weevil control to arrive on the 1st September. I was notified on Wednesday 2nd September that the order had been processed and it finally arrived on Monday 7th September. Although the package was within its use by date I am concerned that the nematodes has been in transit and not refrigerated for several days and may therefore be a waste. I have used them and hope for the best. Had better service from Defenders in the past.”

Helpful Report

Posted 3 years ago

“The item I ordered required an additional piece that was not listed in the information on the website. So as of now, I can't use what I ordered. Shipping was also a bit pricey, so now to order one extra piece makes my purchase more than I would have liked to spend. Website was easy to use, and delivery was on time. However, I am unlikely to shop here again.”

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Posted 3 years ago

Hi, I'm very sorry to hear this. Your ordered a spiral plant support which should include everything you require. Can you please confirm what was missing so we can get this looked into straigth away. Kind regards

Posted 3 years ago

“Netting dimensions were scant, order more than you think you need, also wasted a lot because it had to have large overlaps to cover manufacturing defects”

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Posted 3 years ago

“The frame and netting was delivered to the wrong location due to the incorrect address on the labels. The delay this caused allowed four rows of 80 superb brassica plants to be stripped completely by birds. I was gutted”

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Posted 3 years ago

“Only reviewing as request to review has come before the goods have. Delivery advised as 4-7 days at time of shipment advice which was 8 days ago. Not much more to add except pls ensure goods have arrived before you request review. Richard Pearce”

Helpful Report

Posted 3 years ago

Hi, I'm very sorry to hear your order hasn't arrived. You placed the order on the 12th and it was shipped on the 14th with royal mail on a 48 hour service. Due to the current situation from Covid 19 we are seeing some delays on orders taking up to 10 days to arrive once posted. Should you not have your order over the next few days please let us know and we will get this resent for you. Apologies for any inconvenience. Kind regards

Posted 3 years ago

“Service was quick and products were as described. HOWEVER we ordered a length of 10 meters of fleece and the piece we received was only 9 meters in length. DISAPPOINTING”

Helpful Report

Posted 3 years ago

Hi, I'm sorry to hear this. We are of course happy to resend the order for you and I have contacted you directly to get this resolved. Apologies for any inconvenience. Kind regards

Posted 3 years ago

“Still awaiting delivery!”

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Posted 4 years ago

Hi, I'm very sorry to hear your order hasn't arrived. This was dispatched on the 19th so should have arrived by now however we are noticing quite a few delays due to the current covid 19 situation. If your order still hasn't arrived by tomorrow evening please let us know and we will arrange for the order to be resent or refunded. Please e-mail us directly to sales@gardening-naturally.com. Kind regards

Posted 4 years ago

“Due to a poor image of the product on Facebook the items ordered where unsuitable. Invoice also stated a cataloue was enclosed, it was not.”

Helpful Report

Posted 4 years ago

Hi, I'm sorry to hear aren't happy with your order. Your order came through our website, can you confirm what issue you a referring to on facebook so we can get this looked into. I'm sorry the catalogue was missed out from your order. If you would still like one please let us know and we will get this sent out straight away. Kind regardsd

Posted 4 years ago

Gardening Naturally is rated 4.8 based on 16,164 reviews