Gardening Naturally Reviews

Name: Gardening Naturally
Address: Unit 27 Blackworth Industrial Estate, Highworth
Rating: 4.84

4.8 Rating 16,201 Reviews

97 %

of reviewers recommend Gardening Naturally

4.8

Based on 16,201 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Gardening Naturally:

Gardening Naturally is a family run business which specialises in a range of natural and organic gardening products.

Visit Website

Phone:

01285760505

Email:

sales@gardening-naturally.com

Location:

Unit 27 Blackworth Industrial Estate
Highworth
SN6 7NA

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Gardening Naturally 5 star review on 4th May 2024

353

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought it for my water future but the water is still green.”

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Posted 3 years ago

“The product did nothing to deter the squirrels if anything there are more of them.”

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Posted 3 years ago

“No instructions included and online website instructions don't exist”

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Posted 3 years ago

“Hello, unfortunately I didn’t realise until I had set the netting up. that I had been sent the wrong size it was 10m long not 20m long like I ordered, also has 4 rips in the netting 1 bring about 12” long. Very disappointed.”

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Posted 3 years ago

“Very disappointed in the product, the directions seemed to make a very weak liqiud, and I ended up using the whole bottle.”

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Posted 4 years ago

“Very disappointed just a piece of net for£18 !!!! No slots for canes . Have to pay out another £20 for poles and clips not impressed”

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Posted 4 years ago

“Still waiting for my order 7 days after your confirmation of my payment for Nemesys. My order number is 000086252”

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Posted 4 years ago

Hi, I'm very sorry to hear your order hasn't arrived. It was dispatched on the 19th so should have arrived last week. If you could please e-mail us directly to sales@gardening-naturally.com and just confirm your full delivery address we will be happy to resend your order or issue you a refund. Unfortunately we are getting quite a few delays with the post due to the current covid 19 situation. Kind regards

Posted 4 years ago

“Still waiting for my goods ordered them on 11 th April contact your company but no response”

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Posted 4 years ago

“Ordered some insect mesh to protect my plants 11 days later still have not received it paid £22.93 have emailed company no response very disappointed will have to get some from else ware if it does not arrive shortly I really thought this company was customer friendly but obviously not”

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Posted 4 years ago

Hi, I'm very sorry to hear this. I can't locate an e-mail from you regarding an issue with this order. Could you please e-mail us again so we can either get your order resent or issue you a full refund. Our e-mail address is sales@gardening-naturally.com. Apologies for any inconveneince. Kind regards

Posted 4 years ago

“Product has not arrived!”

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Posted 4 years ago

“Easy to navigate website and ordering process, item arrived promptly.”

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Posted 4 years ago

“The reason I gave this 0 is not because of the products or speed of delivery but the packaging. The products came in a large cardboard box but that had 5 miles of plastic packaging in it to fill the space. Well it felt like five miles more than likely 2 to 4 metres.”

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Posted 5 years ago

Apologies for this. The additional packaging is to protect your items during transit . We Are always looking for more sustainable ways for packaging our products for delivery and will continue to try and improve this for future orders.

Posted 5 years ago

“I was very saddened and disappointed at the quantities of black plastic and other environmentally unfriendly and non biodegradable produce in the catalogue. With a name like Gardening Naturally I was expecting a very different range. I had hoped to be able to buy so much more from them but had to put the catalogue in the recycling bin. What a wasted opportunity!”

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Posted 5 years ago

“Used once. Unfortunately the spring for opening and closing fell out, searched all over but never found. Fairly useless now. Not of the quality expected.”

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Posted 5 years ago

Hi Mr Williams, I'm very sorry to hear this. This is the first we have heard of this issue from you however we are of course more than happy to send a replacement or alternatively provide a returns labels so you can return the item for a full refund. This isn't an issue with have had before with this product so I can only assume it was a manufacturing fault. Do let us know if you require any further assistance and apologies for any inconvenience caused. Kind regards

Posted 5 years ago

“Nematodes, which require to be stored in the fridge, were send via 48 hours Royal Mail when the temperature in Engand was reaching summer's high. Why not via Royal Mail 1st class? This would be a day faster. Extending the delivery by one day surely reduced effectiveness of the namatodes.”

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Posted 5 years ago

“Whilst the Garden Net was delivered when quoted, it was very badly packed. The product was all screwed up with creases scored into the net. This was not what I had expected. No care appears to have been taken in ensuring what appeared to be a good product was adequately dispatched. The Company has yet to make contact to rectify the situation.”

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Posted 5 years ago

Hi, I'm very sorry to hear you are not happy with your purchase. This is the first we have been made aware of your concerns and will of course be more than happy to resolve any issues. If you could please forward us an image of the netting you have received we can look into this further for you. Kind regards

Posted 5 years ago

“Read my comment!”

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Posted 5 years ago

“I have finally received my order this morning. My live biological control contains one live Cryptolaemus montrouzieri, the rest are very dead. I will be seeking replacement or refund.”

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Posted 5 years ago

Hi, I'm very sorry to hear this item hasn't survived the delay in transit. As discussed on the phone although these were dispatched 1st class with royal mail, they have taken two days to arrive which generally will mean they wouldn't survive. We will of course get a replacement pack dispatched as soon as possible for you. Do feel free to contact us should you have any further queries. Kind regards

Posted 5 years ago

“I don’t think the item I purchased was accurately pictured when I purchased online for £16.99,to subsequently discover returns are my responsibility at a cost of £10 renders me with an item I neither want or am at all happy with.”

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Posted 5 years ago

Hi Kate, I'm sorry to hear you are not happy with your purchase. As a company we will always cover the cost of a return should the item be damaged or not fit for purpose but should a customer just wish to return an item because it's not what they require then the return postage cost wouldn't be covered. Should you have any further queries or wish to discuss this please feel free to contact us. Kind regards

Posted 5 years ago

“Waited 8 weeks without hearing anything. Phoned and cancelled the order when it arrived from another supplier (48 hours after order). A week later, received an email saying the order has been dispatched. Emailed to ask why. Another email apologising, confirming refund (it has been, though I haven't checked when it was done) and interception of order. Today I have an email asking if it has arrived safely (it hasn't) and will I write a review about the companies services? I always finish on a positive - they were very brave indeed asking for a written online review in these circumstances.”

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Posted 5 years ago

Gardening Naturally is rated 4.8 based on 16,201 reviews