Gardening Naturally Reviews

Name: Gardening Naturally
Address: Unit 27 Blackworth Industrial Estate, Highworth
Rating: 4.84

4.8 Rating 16,201 Reviews

97 %

of reviewers recommend Gardening Naturally

4.8

Based on 16,201 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Gardening Naturally:

Gardening Naturally is a family run business which specialises in a range of natural and organic gardening products.

Visit Website

Phone:

01285760505

Email:

sales@gardening-naturally.com

Location:

Unit 27 Blackworth Industrial Estate
Highworth
SN6 7NA

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Gardening Naturally 5 star review on 4th May 2024

353

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vouchers ordered for Christmas still not received, although company said it was sent to Royal Mail on 20 December, so not sure why you would ask me to review my purchase”

Helpful Report

Posted 2 years ago

“The worst service ever. If there was an option for a 0 star then it’s what’s they deserve. I placed an order on 16/12/21 and was told I would have it in 24 hours but up until today, I haven’t received it even after chasing twice and being reassured that the order had left their facility. On top of that there were excuses that they moved warehouses as if it was my fault. I will never use them again.”

Helpful Report

Posted 2 years ago

Hi Claire, I'm very sorry to hear this. Please can you contact us directly so we can get this resolved for you. Our number is 01285 760505. We are in the middle of a warehouse so things have been a little slower than usual however your order should have arrived a while back. Apologies for any inconvenience caused. Kind regards

Posted 2 years ago

“We are still waiting for this order!!!!”

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Posted 2 years ago

“I ordered two metal pipes They both arrived bent not straight.”

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Posted 2 years ago

“Ordered mesh and paid for delivery. It states 2/3 days 8 days later I've still not recieved goods”

Helpful Report

Posted 2 years ago

“At the time of doing this review I am still waiting for some netting I had a email on the 4 November to say it would only take 2 to 3 days it is now 11 November I emailed you and had a reply from Dan saying it was sent out and if I didn’t receive it tomorrow Friday to let him know I said I would email him Monday ( not happy)”

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Posted 2 years ago

“i would like to review my order but it appears that you have sent out this request be i have received it”

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Posted 2 years ago

“To be honest the quality of product is very poor....moulded and few bars broken ....for the price I paid should be much better quality”

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Posted 2 years ago

“I think over 3 months late is quite shocking. Without any notification”

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Posted 2 years ago

“Disappointed with latest purchase of Vegimesh compared to that previously supplied. Comes with two lengths sewn together rather than in one piece and with and no edge ribbing. Would have returned for a refund had it not bern needed it protect brassicas. Will be the last purchase from Gardening Naturally.”

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Posted 2 years ago

“No comment”

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Posted 2 years ago

“SOEND YOUR MONEY ELSEWHERE Never received my order or the replacement. Customer service is poor. Told several times they would resend but don’t believe they did as they didn’t send any tracking number. They’ve just ignored me hoping the “first parcel” might arrive. Terrible attitude. It was 24hour delivery apparently.”

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Posted 2 years ago

“Three packs of nematodes later, I still have all my brassicas dying due to cabbage root fly”

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Posted 2 years ago

“Had to chase my order, emailed to find out it’s been delayed, however I’ve had no emails from the company explaining my order will be delayed, poor communication and customer service. Requested a refund but I don’t hold much hope on receiving it. I won’t use again”

Helpful Report

Posted 2 years ago

Hello As Director of Gardening Naturally I investigate all low star reviews for the company personally. We all work hard to maintain high customer service levels so if something goes wrong, we investigate in the hope that it will not happen again. I investigated your allegation and just wanted to let you know that we sent you an email regarding your order at 11.13am on Friday the 2nd of July some 5 days before you were due to receive your order. You had requested delivery on or about the 7th of July. We are very sorry we could not supply the slug nematodes you had ordered, the manufacturer had quality issues and therefore there were no slug nematodes available anywhere in the UK. As you have posted 3 identical reviews across 3 platforms Trustpilot, Google and on our website I hope you don’t mind but I will post 3 identical replies. Kind regards Julie Brandreth

Posted 2 years ago

“no nematodes so finally agreed to an organic, pet friendly bird friendly slug pellets of which I have masses. Unfortunately they don't seem to work my plants are still being eaten to death”

Helpful Report

Posted 2 years ago

“I have not received my order as yet 21.17pm 30/06/2021 so hope it arrives within the next day or two!”

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Posted 2 years ago

“Ordered some soft butterfly netting for my brassicas. I received some cheap Chinese nylon netting, extremely flimsy and breaks too easily. Not the size that I paid for and a long wait for delivery. I bought a similar but slightly smaller one for my strawberries for a quarter of the price from Wilko and it was better quality.”

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Posted 2 years ago

“Very disappointed with Veg Cage - badly damaged by strong winds”

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Posted 2 years ago

“Ok but the 2 different people I spoke to on the telephone seemed.......a bit lost!”

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Posted 2 years ago

“WE ARE STILL WITING FOR THESE ITEMS TO BE DELIVERED”

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Posted 2 years ago

Gardening Naturally is rated 4.8 based on 16,201 reviews