Gardening Naturally Reviews

Name: Gardening Naturally
Address: Unit 27 Blackworth Industrial Estate, Highworth
Rating: 4.84

4.8 Rating 17,477 Reviews

97 %

of reviewers recommend Gardening Naturally

4.8

Based on 17,477 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Gardening Naturally:

Gardening Naturally is a family run business which specialises in a range of natural and organic gardening products.

Visit Website

Phone:

01285760505

Email:

sales@gardening-naturally.com

Location:

Unit 27 Blackworth Industrial Estate
Highworth
SN6 7NA

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Gardening Naturally 5 star review on 28th May 2025

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, due to postal service and Bank Holiday our order has not arrived yet. Just hope the nematodes are safe.”

Helpful Report

Posted 4 years ago

Hi, I am very sorry to hear this and I apologise for the inconvenience caused. If you are still experiencing difficulties with your order, please email sales@gardening-naturally.com and we can follow this up for you.

Posted 4 years ago

“Good service and delivery, product a bit disappointing, proving difficult to use and does not cover the 2 meter width”

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Posted 4 years ago

“Good service shame about the product”

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Posted 4 years ago

“Garden furniture but state of packaging deplorable and you are very lucky items were not damaged in transit”

Helpful Report

Posted 4 years ago

Hi, I am very sorry that this was poorly packaged and I apologise for the inconvenience caused. I am glad to hear that the items have arrived, however I am very sorry for the inconvenience caused. This is something we take very seriously and is something we will look to improve moving forward. If you have any further queries please email sales@gardening-naturally.com and I will be more than happy to help.

Posted 4 years ago

“Delivery and service where great, can't fault it, just the purchased items where poor quality”

Helpful Report

Posted 4 years ago

Hi, I am very sorry that you were unhappy with the product that you received and I apologise for the inconvenience caused. If you would like to return the item, or have any queries about the product itself, please email sales@gardening-naturally.com and we will be more than happy to help.

Posted 4 years ago

“I ordered a Darlac Grab-n-lift from Gardening Naturally which arrived last week. On opening it on Sunday 21st March I discovered there were no fixings. I telephoned GN on Monday and was told they would be sending the missing items either from their own stock or the manufacturers. I am hoping to hear from them soon.”

Helpful Report

Posted 4 years ago

“A very efficient company to deal with. Sadly I had to return my fire pit as It was not as described - a European manufacture’s description not Gardening Naturally’s. The return process was not simple, as I had to use a Post Office (lockdown, rural location etc) but I anticipate a full refund.”

Helpful Report

Posted 4 years ago

“Nemaodes product watered in as per instructions. Blind act of faith lets se if it makes any discernible difference in slug control.”

Helpful Report

Posted 4 years ago

“The package arrived damaged and some of the liquid lawn feed had leaked. This may not be gardening naturally's fault as the Royal Mail did apologise. However I think it would be better to send such items in additional waterproof packaging.”

Helpful Report

Posted 4 years ago

Hi, I am very sorry that this damaged has occurred to your order and I apologise for the inconvenience caused. If you would like to send images of the leakage, or there was a substantial amount missing, please email us at sales@gardening-naturally.com and we will be more than happy to help.

Posted 4 years ago

“Excellent environmentally aware products packaged in a very environmentally unfriendly way - loads of unrecyclable packaging and plastic sticky tape Come on you can do better than this”

Helpful Report

Posted 4 years ago

“Purchased 2000mm x 900mm Veg. cage last year, with only 4 uprights the middle soon started sagging, gradually getting worse. Could not buy additional legs/crossbar as out of stock, so hence purchased for this season. Did not mind purchasing additional components but annoyed at having to pay two lots of postage/delivery. 2000mm LONG FRUIT/VEG. CAGE DEFINITELEY NEEDS 6 LEGS.”

Helpful Report

Posted 4 years ago

Hi Roger, I am very sorry that you have had some complications with your cage and I apologise for the inconvenience caused. This feedback is very valuable to us and something we will look into when constructing our cages. If you have any further queries about your cage, please email us at sales@gardening-naturally.com and we will be more than happy to help.

Posted 4 years ago

“Prompt delivery of goods ordered. But I'm worried the bubble wrap is not recyclable or biodegradable and neither is the large quantity of tape on the cardboard box. Environmentally friendly packaging materials are now available and I expected them to be used by a company called "Naturally".”

Helpful Report

Posted 4 years ago

“Have not received the purchase after 1 weeks so unable to write a review yet.”

Helpful Report

Posted 4 years ago

Hi Neil, I am very sorry for the delays in getting your order to you. Some of our couriers are taking slightly longer delivering parcels at the moment due to COVID-19 restrictions. If this does not arrive soon, please email us at sales@gardening-naturally.com and we will be more than happy to help. Kind regards, Alex.

Posted 4 years ago

“Happy with the products that arrived swiftly. Depressed about the heavy duty non recyclable plastic wrapping. Did email to ask about this but as yet no response”

Helpful Report

Posted 4 years ago

Hi, Thank you very much for your feedback. I am very sorry that you did not yet receive an email back. We can only apologise for our packaging methods; this is something that we are constantly looking to upgrade and improve on so we welcome this feedback. Please let me know if you have any further queries. Kind regards, Alex.

Posted 4 years ago

“We quite like the Darlac Patio Weeding Knife we bought but was a little upset when we found the same item cheaper from other places.”

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Posted 4 years ago

“Since you ask me to write.. the stuff arrived, but the description/pictures in the catalogue were misleading....we only got half the toolbar ordered, apparently the handle is another £50”

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Posted 4 years ago

“Product arrived promptly but as this is a present for a novice gardener I think it would be better with drainage holes”

Helpful Report

Posted 4 years ago

“There is only one problem with Gardening Naturally, but bad enough to reduce the rating from very good 5 star to simply acceptable 3 star. The problem is that they use DHL for deliveries - and round here (N.Cornwall) DHL are completely incompetent and generally regarded as the worst parcel service (Hermes are almost as bad). The information they provide to end customers is atrocious - late, usually wrong or incomplete or simply missing. They routinely miss delivery slots, leave incomplete 'missed you' cards even when you are in, and when they do deliver can be 20min before their stated earliest delivery time. Beware - there is a good chance you wont get your goods - which is only Gardening Naturally's fault because they choose to use DHL. I'd pay more to have it delivered by Royal Mail/Parcel Force or one of the competent independents (eg DPD). As it is I can no longer buy from you.”

Helpful Report

Posted 4 years ago

Hi Roger, Apologies for the delay in replying to this, the review was missed when it was submitted. DHL as a whole are generally very good for us but we do get some isolated problems and often this can be in certain areas of the country, We use royal mail for the majority of our parcels however when the order is to large or to heavy then we have to send this with DHL. We do review our couriers and the service they provide every year and we may well use different couriers in the future. If you want to ensure your order is being sent with royal mail I would advise just giving us a call and we can confirm over the phone how the order will be sent depending on what item(s) you are ordering. Do let us know if we can be of any further assistance. Kind regard

Posted 4 years ago

“Goods delivered as promised. Have not been able to construct the item which probably says more about me than the article.”

Helpful Report

Posted 4 years ago

“Its far too early to review the effectiveness of this fertilizer, however it arrived very promptly. This is a very expensive product and while it might discourage slugs etc it doesn't smell sufficiently to put off cats from my flower beds. I've had to mix traditional (smelly) fertilizer to keep the cats away which is disappointing at that price.”

Helpful Report

Posted 4 years ago

Gardening Naturally is rated 4.8 based on 17,477 reviews